Question about Sentry FIRE-SAFE Combination Safe DS3431, DS3431

2 Answers

Sentry Home FireProof safe..will not open with the right combo, key, and procedure..model # OS3407

Posted by on

  • dennisk84 Nov 11, 2010

    Joe, It is not a pad-key lock, just a dial and a key. Dennis

×

Ad

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 19,396 Answers

Hi.

Sentry respects strong security standard, and there is no way of hacking a safe if you loose the combo. If there was a simple way of opening a Sentry safe, Sentry would withdraw the model from the market.

When you own a Sentry safe you are supposed to register the combination in Sentry website. The combination will be held as encrypted data in Sentry server. After registration you get an user name and password that will allow recovering the combination.

If you have already registered and need your combination now, you can recover your combination clicking here.

Most owners are not aware and do not register the combination.

If you have not registered the combination, then for security reasons you will be asked to send Sentry request your combination from the Customer Care team. The request must be accompained by a notarized letter stating you are the owner of the safe (form must be downloaded from website). The document can be obtained from any local Notary Public office.
You will also be required to pay Sentry $20, that is what Sentry will pay to verify with double check your identity.

Page is the same published before, at the bottom the button to open Notary public form template.

I know that the procedure is annoying, but that is the only way to get a lost combo. Sentry care to protect owners property and safety and security concerns impose use of this procedure.

Other useful links:

Call or Email Sentry

International websites:


Here US customer care number: 800-828-1438

If you repute my solution helpful, then please take some times to accept the solution. Providing good repair tips requires time and skills, and your feedback is important for us.

Regards.

Ginko.



Posted on Nov 11, 2010

Ad
  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 10,865 Answers

Hello Dennis. It is likely that your batteries are weak. You will need four [4] new AA alkaline batteries. TO install the batteries turn the electric lock case to the right and remove it. Insert the new batteries as indicated, replace the electric lock case and turn to the left to reassemble.

Joe.

Posted on Nov 11, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get to try the service completely Free afterwhich it costs $6 per call and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Lost keys to sentry safe model 2300


To order replacement keys, for small chests and files, you will need to know the key numbers which can be found right around where the key goes in. It should be a stamped number, letters, or both located around the keyhole. For Personal, Home and Home/Office Safes, you will need the model number and serial number. I think that the most economical place to buy keys is from www.SentrySafeShop.com. You can do a search for "lost keys" and it will give you a screen where you can enter your model number and key number. (It is a very easy screen to use. They just need 1.)Model # and 2.)Serial or Key #.)

In Summary:
For Small Chests or Files: (Model numbers will begin with 0500, 1100, 1110, 1150, 1160, 1170, 1710, 1900, 2100, 2275, 6000, 6720, F2300, F3300, H2100, H2300, H3100, H2300, H3300, H4100, H4300, HD2100L, KDS-1, KS2100, KS4100, WD2, etc... ): A lock reference number is required. It will be a letter, a number, a letter and number, or "blank" (no letter or number), engraved/located on the silver cylinder of the lock (right around the hole where the key goes in at). For Personal, Home and Home/Office Safes: (Model numbers will begin with: S0 (S0310, S0400, S0407, S0408, S0409, S0410), S3 (S3300, S3310, S3401, S3410, S3417, S3421, S3460, S3467, S3470, S3710, S3807, S3870, S3877, S3910), S4, S5; I0, I3, I4, I5; A3, A4, A5; J3, J4, J5; L0, L3, CS, CSW, DA (DA3831, DA3930), DS (DS3410, DS3431, DSW5781), KSW, MS, MSW, OA, OS (OS0407, OS0410, OS0810, OS3407, OS3421, OS3470), SC, and X (X031, X075, X105, X125)): Indicate your model number and the safe serial number found on the front right-hand side of the door, between the hinges. Here is the direct link to the lost key replacement screen: http://www.sentrysafeshop.com/Keys-Sentry-Safe-Replacement-Keys-p/keys.htm

Aug 22, 2011 | Sentry Fireproof Safe

1 Answer

Lost key to my H200 sentry safe...Key 3D2


To order replacement keys, for small chests and files, you will need to know the key numbers which can be found right around where the key goes in. It should be a stamped number, letters, or both located around the keyhole. For Personal, Home and Home/Office Safes, you will need the model number and serial number. I think that the most economical place to buy keys is from www.SentrySafeShop.com. You can do a search for "lost keys" and it will give you a screen where you can enter your model number and key number. (It is a very easy screen to use. They just need 1.)Model # and 2.)Serial or Key #.)

In Summary:
For Small Chests or Files: (Model numbers will begin with 0500, 1100, 1110, 1150, 1160, 1170, 1710, 1900, 2100, 2275, 6000, 6720, F2300, F3300, H2100, H2300, H3100, H2300, H3300, H4100, H4300, HD2100L, KDS-1, KS2100, KS4100, WD2, etc... ): A lock reference number is required. It will be a letter, a number, a letter and number, or "blank" (no letter or number), engraved/located on the silver cylinder of the lock (right around the hole where the key goes in at).
For Personal, Home and Home/Office Safes: (Model numbers will begin with: S0 (S0310, S0400, S0407, S0408, S0409, S0410), S3 (S3300, S3310, S3401, S3410, S3417, S3421, S3460, S3467, S3470, S3710, S3807, S3870, S3877, S3910), S4, S5; I0, I3, I4, I5; A3, A4, A5; J3, J4, J5; L0, L3, CS, CSW, DA (DA3831, DA3930), DS (DS3410, DS3431, DSW5781), KSW, MS, MSW, OA, OS (OS0407, OS0410, OS0810, OS3407, OS3421, OS3470), SC, and X (X031, X075, X105, X125)): Indicate your model number and the safe serial number found on the front right-hand side of the door, between the hinges. Here is the direct link to the lost key replacement screen: http://www.sentrysafeshop.com/Keys-Sentry-Safe-Replacement-Keys-p/keys.htm

Aug 21, 2011 | Sentry Fireproof Safe

1 Answer

I have a Sentry OA5835. I am unable to open with factory combo and key. help


Sounds like the batteries are dead.
How to install sentry safe batteries
slide open the battery cover located just below the keypad.
Insert a paper clip or pen point into the small hole in the cover. Push in while sliding cover to the right. Disconnect and remove the battery holder. Insert the 4-batteries as indicated.
reconnect the connector and put back the battery holder. Slide the cover back in place.
How do I insert the batteries on my advanced electronic lock safe? On the newer model Fireproof Sentry Safes my locksmith recommended me To install batteries,
turn the electronic lock case to the right and remove. Insert four new batteries as indicated, replace the electronic lock case and turn to the left to reassemble.

Mar 11, 2010 | Sentry Fireproof Safe

1 Answer

I bought a S 3417 SENTRY SAFE S/N Z 583159* AT A


To order replacement keys, for small chests and files, you will need to know the key numbers which can be found right around where the key goes in. It should be a stamped number, letters, or both located around the keyhole. For Personal, Home and Home/Office Safes, you will need the model number and serial number. I think that the most economical place to buy keys is from www.SentrySafeShop.com. You can do a search for "lost keys" and it will give you a screen where you can enter your model number and key number. (It is a very easy screen to use. They just need 1.)Model # and 2.)Serial or Key #.)

In Summary:
For Small Chests or Files: A lock reference number is required. It will be a letter, a number, a letter and number, or "blank" (no letter or number), engraved/located on the silver cylinder of the lock. These are model numbers 0500, 1100, 1170, etc...

Combinations can also be ordered from the same website.

For Personal, Home and Home/Office Safes: (model numbers will begin with: S0, S3, S4, S5; I0, I3, I4, I5; A3, A4, A5; J3, J4, J5; L0, L3, ,CS,CSW,DA,DS,KS,KSW,MS,MSW,OA,OS,and SC): Indicate your model number and the safe serial number found on the front right-hand side of the door, between the hinges.
Here is the direct link to the key replacement screen: http://www.sentrysafeshop.com/Keys-Sentry-Safe-Replacement-Keys-p/keys.htm

Mar 04, 2010 | Sentry Fireproof Safe

1 Answer

I have the combo, but what is the direction? Do


Locksmith Instruction manual on how to dial open sentry fire safes.
NOTE: If your safe doesn't have a key, skip Step 3.
Turn the dial to zero.
Insert your sentry safe key and turn it until the plunger pops out.
Turn the dial to the left (counterclockwise) three times to the first number of the combination (pass the first number of your combination two times, stopping on it the third time).
Turn the dial to the right (clockwise) two times to the second number of the combination (pass your second number once, stopping on it the second time).
Turn the dial to the left to the last number (stop the first time on your last number).
Pull the handle down; cracking Sentry Fireproof Safe open.

Nov 16, 2009 | Sentry Fireproof Safe

1 Answer

How do I open the combination lock to my sentry home safe?


Locksmiths advise these Opening instructions for sentry fireproof electronic security safes. Insert the tubular sentry key into the lock to the left of the key pad. Turn the key all the way to the right until the plunger pops out. Press the five-digit factory code. The green Proceed light will come on. Pull the handle down; to crack the sentry door open.

sentry safes opening instructions for 4 # combo locks
Turn the dial to zero.
Turn the dial to the left (counterclockwise) four times to the first number of the combination (pass the first number of your combination three times, stopping on it the third time).
Turn the dial to the right (clockwise) three times to the second number of the combination (pass your second number twice, stopping on it the third time).
Turn the dial to the left (counterclockwise) two times to the third number of the combination (pass the third number of your combination one time, stopping on it the second time).
Turn the dial to the right to the last number (stop the first time on your last number).
Pull the handle down to crack the sentry safe open.

Oct 28, 2009 | Sentry Fireproof Safe

1 Answer

Can't open combo/key sentry safe.


You need to contact Sentry, they will send you an emergency unlock code.

Number in US is 1-800-828-1438.

See also:

Lost combination or keys

Replacement Keys and Combinations

Sentry Safes Key: 2 Replacement keys for sentry fire safe

Apr 18, 2009 | Sentry Fireproof Safe

1 Answer

CAN NOT OPEN MY SAFE, MISPLACED INFO, LOCKED CODE NUMBER IN SAFE. ELECTRONIC FIRE SAFE NUMBERS ON OUTSIDE OF SAFE OA3817 BA69609


To retrieve your lost sentry fireproof safe combination. First, find your safe's Model and Serial Number. The Serial Number is printed on the small label on the right side of safe (on paper tag near hinge) or under handle. As this information is confidential a valid credit card and email is needed to verify a customers name and address
sentry safe combination archives searches. Do come with a service charge although it's definitely cheaper then buying a new home electronic sentry fireproof safe.
A
good locksmith should be able to help you with the dialing programming instructions and lost Sentry Safe Key Replacements

May 01, 2008 | Sentry Fireproof Safe

1 Answer

I lost the cobination for the safe and i cant open it


To retrieve your lost sentry fireproof safe combination. First, find your safe's Model and Serial Number. The Serial Number is printed on the small label on the right side of safe (on paper tag near hinge) or under handle. As this information is confidential a valid credit card and email is needed to verify a customers name and address
sentry safe combination archives searches. Do come with a service charge although it's definitely cheaper then buying
a new home electronic sentry fireproof safe.
A
good locksmith should be able to help you with the dialing programming instructions and lost Sentry Safe Key Replacements.

Apr 01, 2008 | Sentry Fireproof Safe

Not finding what you are looking for?
Sentry FIRE-SAFE Combination Safe DS3431, DS3431 Logo

Related Topics:

523 people viewed this question

Ask a Question

Usually answered in minutes!

Top Sentry Home Security Experts

Jim London
Jim London

Level 2 Expert

257 Answers

Computer Repairing
Computer Repairing

Level 3 Expert

14641 Answers

 Brian Main
Brian Main

Level 3 Expert

464 Answers

Are you a Sentry Home Security Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...