Question about Sentry FIRE-SAFE Combination Safe DS3431, DS3431
Sentry respects strong security standard, and there is no way of hacking a safe if you loose the combo. If there was a simple way of opening a Sentry safe, Sentry would withdraw the model from the market.
When you own a Sentry safe you are supposed to register the combination in Sentry website. The combination will be held as encrypted data in Sentry server. After registration you get an user name and password that will allow recovering the combination.
If you have already registered and need your combination now, you can recover your combination clicking here.
Most owners are not aware and do not register the combination.
If you have not registered the combination, then for security reasons you will be asked to send Sentry request your combination from the Customer Care team. The request must be accompained by a notarized letter stating you are the owner of the safe (form must be downloaded from website). The document can be obtained from any local Notary Public office.
You will also be required to pay Sentry $20, that is what Sentry will pay to verify with double check your identity.
Page is the same published before, at the bottom the button to open Notary public form template.
I know that the procedure is annoying, but that is the only way to get a lost combo. Sentry care to protect owners property and safety and security concerns impose use of this procedure.
Other useful links:
Call or Email Sentry
Here US customer care number: 800-828-1438
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Posted on Nov 11, 2010
Hello Dennis. It is likely that your batteries are weak. You will need four  new AA alkaline batteries. TO install the batteries turn the electric lock case to the right and remove it. Insert the new batteries as indicated, replace the electric lock case and turn to the left to reassemble.
Posted on Nov 11, 2010
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Posted on Jan 02, 2017
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