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I have a Canon MP560 and a iMac computer connected wirelessly. I am unable to scan I can print OK Do I need a USB cable to be able to scan to the iMac ?

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  • Chandrachur Bose Nov 11, 2010

    Dear Sir,



    I have installed the scanner driver as set out by you. I have selected Scan on the MP560 and it asked for USB connection. Does this mean I have to have a USB connection and that wireless will not work?The error message it is giving is that:



    /Users/brianthompson/Desktop/Screen shot 2010-11-10 at 5.44.39 PM.png Please help me.



    Thanks,

    Chandrachur

  • Chandrachur Bose Nov 11, 2010

    Yes I have connected with the usb cable and now it is scanning. Since it is a wireless printer it should scan without the help of usb cable.Is it not?

  • Chandrachur Bose Nov 12, 2010

    Thank you so much

  • Chandrachur Bose Nov 13, 2010

    Thank you very much.My printer is working alright in the wireless mode.

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I think you have installed only the printer in wireless mode. You have to do an complete installation under wireless mode for the scanning to occur.Please install the scanner also and see if it is resolved

Posted on Nov 11, 2010

  • INDIRA KUMAR
    INDIRA KUMAR Nov 11, 2010

    No in my knowledge it must support wireless mode also.Anyways try using an USB and check whether it is getting scanned.

  • INDIRA KUMAR
    INDIRA KUMAR Nov 12, 2010

    Yes it must..While installing the scanner driver is there any option to choose wireless

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What type of wireless connection are you using? If you are using Bluetooth, then the scanner will not work wirelessly. If you are using a Wi-fi network (802 b/g), it should work depending on the version of the Mac OS you have. You will need OS X 10.3.9 or higher. Make sure that you have installed all of the Canon software (MP Navigator and the Image monitor). If scanning is initiated from the all-in-one, make sure to install the MP Navigator EX X.X Opener if you have OS X 10.6.

Make sure that you register both the printer and the scanner (first register the printer and then the scanner). During the software install, you will see a window with both buttons. Add the printer if it isn't in the list as you Register the printer and then when the window reappears, click Register the scanner. Select the all-in-one for the Scan from PC Settings screen and click OK then Next.

If you need to get the drivers or you want to see the screen images of the install settings, you can download them from http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/photo_all_in_one_inkjet_printers/pixma_mp560 . Click on Drivers and Software for the first and Brochures and Manuals for the second. The manuals page has a network setup troubleshooting guide as well as the Getting Started Guide. (There is also an on-line manual for the User's Guide.)

I hope this helps.

Cindy Wells
(if you use a USB cable, you should uninstall the Canon drivers and then reinstall the printer software for the USB before connecting the cable between the computer and the printer.)

Posted on Nov 11, 2010

  • Cindy Wells Nov 12, 2010

    The link to the screen shot you gave points to your local computer's desktop. Please upload it to a web site like flickr to share it and provide a new link.

    Since I haven't seen the error message, I'd guess you didn't register the scanner during the network install, are using Bluetooth, or have some other problem.

    BTW 6 hours ago you posted an additional comment of "Thank you so much". If that was in regards to my assistance, you are welcome.

    Cindy Wells

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