Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

1 Answer

MY WD sounds like it's powered up but there is no icon on my mac desktop

Posted by on

  • JEFFXC Nov 11, 2010

    IS THERE A FIRMWARE UPDATE ? DID YOU FOLLOW THE FIRMWARE "EXACTLY"I'M NOT A MAC PERSON HOPE THIS HELPS.

×

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 10,406 Answers

An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files.
For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge guarantee".

Posted on Nov 11, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Asus laptop with Win7 64 bit asks to format WD external drive while other laptops have no issue running it - how come?


you are not swapping from mAC to PC and back , right?
try other USB ports.
many external drives do not run with out an external power pack.
elements, use 4 diffr. 18watt power packs, Are you using the right one?

so plug that in ,first. then plug in USB , w7 must go Ding dong
or the USB is DEAD. (use this as #1 fact to follow)
then put ear to the case of drive, hear it spin?
if not ,there is no power, for SURE.
solve that first.
ok, it spins. (soft whirl\'g sound, do this when new to memorize how GOOD sounds)
for a tests, leave the USB cable , not connected.
let w7 boot to the desktop.
now plug in the USB HDD, cable.
W7 goes, Ding dong.
then see the USB icon in the tray, does it see the drive>?
Y/n?
click on that tray icon, i see USB to ATPI bridge then...
My externals (have many) shows as Z:/external below , bridge....
if not , USB is failing.
yes, ding dong, yes Icon, yes see drive above.!

then go to disk manager, type those 2 words in the run box.
start +run " disk manager"
CP(controlpanel)+computer management +disk management.
does disk manager see this spinning drive.
mine shows,. DISK 2 and is letter coded Z:
if not , the USB port is not working. or the drive is not with power.
if disk manager shows the drive, the assign a letter to said drive
now program manager can see the drive, with this letter Z.
it dont need to be Z , per ce\' but that letter is a nice flag.
step by step.

oops it has green tech, that means it goes to sleep.
make sure you turn that off first. or it may not show up at all.
it\'s so green its , invisible?

wd on their DL page has a spin down utility, use that.

Oct 03, 2013 | Western Digital Elements 2 TB USB 2.0...

2 Answers

Plug hard drive from pc to mac now i cant open files on my pc and the icons have a short cut icon on them?


It appears to be a problem with the WD hard disk that has data that the PC cannot read.
I suggest you format the WD hard disk.
The WD hard drive must be formatted on a PC in FAT32 for you to exchange data between the MAC and the PC.
This will allow the MAC to see a PC hard disk and write files to the WD that the PC can open.

Apr 14, 2011 | Western Digital Passport 320GB External...

1 Answer

Desktop icons disapear


Right click on desktop click on arrenge icon by name than select show desktop icon

Sep 09, 2010 | Apple Power Mac G4 Desktop

1 Answer

My Mac will not store data on my wd external hard-drive


Take it back to where you bought it, and get a replacement,
or at least get them to demonstrate that it _does_ work, when connected to a Mac computer (not a Windows computer).

Dec 26, 2009 | Western Digital Elements powered by WD 320...

1 Answer

WD 500 My Book Prem Ed will not power up


If it's less than a year old, call WD and get a replacement power brick and see if that works.

You could of course also buy a replacement and see if that works.

If the unit is not powering up, the HD inside is almost certainly good. Data recovery is trivial. All you have to do is open the case(hard part) and remove the hard drive. Find a desktop you can install it into and copy the data to a new external HD. If you don't have a a desktop available, you can buy a USB to SATA adapter with a power adapter for about $15-20 that will work well. If you're creative you could probably re-install one of these kits into the existing enclosure for a permanent fix.

Jul 26, 2009 | Computers & Internet

1 Answer

Can not open desktop icons.


Go into your Utilities folder and open Disk Utility. Select your Macintosh HD in the pane on the left, then select "Repair Disk Permissions". Once the process has completed, try rebooting and see if it resolves your issue.

Jan 05, 2009 | Apple Power Mac G5 Desktop

1 Answer

Applications Intallation window did not run


setup.exe will help to install a wd anywhere backup software and also few other softwares which is compatible for windows not for mac

Aug 20, 2008 | Western Digital My Book Essential Edition...

Not finding what you are looking for?
Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive Logo

32 people viewed this question

Ask a Question

Usually answered in minutes!

Top Western Digital Computers & Internet Experts

Marcin

Level 2 Expert

191 Answers

yadayada
yadayada

Level 3 Expert

76673 Answers

Mike

Level 3 Expert

4340 Answers

Are you a Western Digital Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...