Question about Kenmore 23313 Whispertone Bagged Canister Vacuum

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The brush roller is not rotating on my Kenmore Whispertone. It will pick up on floor surfaces. Help!

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Be sure that there are no fibers wound around the roller or lodged in the wheel well of the brush roller. That is usually the cause of a brush roller not rotating. You might need to use scissors to clip the fibers and then pull them from the roller. The fibers might range from human and pet hair to carpet fibers, threads, string, yarn, embroidery floss. They wind around the roller and eventually "tighten up" so that the rotator will not move. I have found that, depending on my current craft project, I may have quilting thread, knitting yarn, embroidery floss, or other such goodies wrapped around the roller. When our daughters were at home we would have long, beautiful blonde hair tangled in the roller. I hope this helps.

Posted on Nov 11, 2010

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