Question about Whirlpool Gold White-on-White 21.9 cu. ft. Conquest Side-By-Side Refrigerator with Ice and Water GD2SHAXLQ Side by Side Refrigerator

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Fault code F2, Error code E1

Removed face of microwave/gas oven to remove a moth and now I get the fault and error code that "keypad keytail not connected". Where is this connection, I can not find it.

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F2-E1 - Touch Pad (Keypad) Cable Unplugged -
Check the connection between the touch pad (keypad) and control board (clock) to make sure it is secure.
Select the 'cancel' function and wait 60 seconds.
If error code reappears then replace the touch pad, or touch pad and control board (clock) if all one assembly.

It appears your timer/clock has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.


Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.^&^%$#$%^

Posted on Oct 01, 2010

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    The E1- F5 error is a door lock error.

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    The E1- F5 error is a door lock error.

    The control (TIMER) has likely failed in this instance - BUT...

    Sometimes when you disconnect power to a range and reconnect it the electronic range control gets confused.
    You should disconnect power again for 15 seconds and reconnect and see if that helps.

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    Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

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