Don't know exactly what you mean about Word, but as far as the virus goes...
Try running Malwarebytes free version from www.malwarebytes.org. Once you download it onto the desktop (it will be MBAM.exe)
rename it from MBAM.exe to winlogon.exe (a
virus may be the prolem and no virus will look
twice at winlogon as it is a system process), then
install update and run full scan. Also before you scan do a system restore to a point when you had MSWord (if possible). After that turn system restore off (refer to help section if necessary). The reason for this is that many bad viruses have a reboot hacktool that resides in the restore volume. You think you've gotten rid of the virus and as soon as you reboot, the hacktool re-installs the virus. The only way to kill it is to turn of restore. Once you pc is clean turn system restore back on and create a new restore point. If you don't have Anti-virus and firewall (If you're using norton that came with computer and windows firewall they are useless), you can download AVAST Free here: http://www.avast.com/free-antivirus-download and Zone Alarm Firewall here:http://www.zonealarm.com/security/en-us/zonealarm-pc-security-free-firewall.htm
They are both free and pretty good too.
Follow instructions for getting rid of
malware.
http://www.malwarebytes.org/
If you have any problems you can mail me at
[email protected] and I can walk you through the process.
Hope this helps
If this helps you resolve your problem, please
consider giving me a good rating and a quick
thanks or good job.It will help me as well.
Thank you.
×