Question about GE JVM1870 Microwave Oven

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Ge microwave Hi, I have model number jes1039wj02 ge microwave. The arm does not spin with the glass on it. The arms will rotate but not with the plate on it. What should I do?

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  • Anonymous Mar 18, 2014

    I need the rotating arm plastic rings

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  • GE Master
  • 9,029 Answers

You probably have a cracked turntable coupler or a failing motor.

You can see and hear a video of how a turntable motor should sound when you rotate it by hand: http://www.youtube.com/watch?v=rPSWi_z7M58

To replace either, you need to unplug power, then remove the bottom cover of the oven. You may have to cut the cover off with snips, then use a screw when reassembling it.

We have critical safety & disassembly info at our site, linked here: http://tinyurl.com/yzjozk

You can usually find helpful exploded view diagrams and order parts by entering your full model number here: http://tinyurl.com/gv383

NOTE: There should also be a "mini-manual" hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting.

We're happy to help and we appreciate your thoughtful rating of our answer.

William E. Miller, AS-EET
prototech@usa.net
http://www.microwavedisplay.com

Posted on Jun 23, 2008

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