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Machine telling me wrong paper size i have reset and reloaded but not working

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  • Anonymous Mar 21, 2014

    my fax machine says reload correct paper, check paper size, I do have the correct paper in the machine, why is it saying this.

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Check the guides in the paper tray to make sure they match up to the proper position for your paper size. If for instance the paper tray is set to A1 by accident and you are using letter paper, then you request to print on letter sized paper the printer will think it doesn't have letter paper available and will ask for some. The position of the guides in the paper tray are what tells the printer what size paper is in that tray. Otherwise your paper settings in the paper meny are wrong as this can override the paper tray settings, check them to make sure they match the paper size in the trays also.

Posted on Jun 17, 2008

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Problem may be the paper tray. You don't say what kind of printer you have and my psychic abilities are nil.
The paper tray has sensors that tell the printer what size paper is in the tray. Make sure that the tray guides are set correctly.
By the way all paper trays are "in" trays.
Print out a config sheet to see what size paper the printer is set up for for each tray.

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Error E3 : Check if the paper has jammed in the machine, reload the paper in the machine correctly and then press [Black] or [Color].

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Landscape Credit Card sized paper jams inside the machine.

Action : Remove the paper according to the following procedure.
1) Slowly pull the paper out, either from the Auto Sheet Feeder or from the paper output slot, whichever is easier.
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* If you cannot pull the paper out, turn the machine OFF and turn it back ON. The paper will eject automatically.

2) Reload the paper into the machine and press [Black] or [Color].
* If you have turned OFF the machine in step , you will need to retry printing, because this operation cancels any print jobs in progress.

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact a Canon service representative.
Important : You cannot load Credit Card sized paper in the landscape orientation.

Hope this helps.
Have a good day.

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What the problem sounds like is that the machine and print driver are set to diifferent paper types.
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Chech the size setting and paper orinentation.
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