Question about HP Office Equipment & Supplies
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Posted on Jan 02, 2017
You need to reset the printer. I had the same exact problem with a C6150. Unplug the power cord from back "while printer power is on" (doesn't have to be fully booted just turning on). Wait 20 seconds, hold # and 6 keys together and plug power back in. Continue to hold until power goes off or semi-reset message comes up. Power up (if off) press OK for any error messages and let the printer cycle. Should be good to go. Mine sounded very noisy while it was trying to allign internally. I can only suspect that was the initial problem but this process fixed mine and it runs great now. Hope this helps.
Posted on Feb 11, 2010
Perform the steps given in the below webpage and if the issue persists then contact HP.
Posted on Jun 05, 2008
SOURCE: Ink System Failure
I just had this problem with a HP C5150 and I found this bit of conversation on the web and it worked for me.
My error code was 0xc18a0501 and the following steps did resolve my issue, hope it helps you as well.
james cowan: hp error code 0xc18a0001
Earnest: I will assist you in this regard
james cowan: great
Earnest: I understand that a error code with 0xc18a0001 with "Ink System failure" is displayed on the front panel of the All-In-One printer. Am I correct?
james cowan: correct
Earnest: Thank you for confirmation
Earnest: May I have the model number of All-In-One you are using?
james cowan: c6250
Earnest: Thank you for information.
Earnest: James, please let me know the room temperature in which printer is replaced
james cowan: 67 degrees f
Earnest: Please perform the below steps on the front panel of the printer to resolve the issue
james cowan: ok
Earnest: Press and hold the "left arrow" key.
Press the "Setup" key and release both keys, Display should say "Enter Special Key Combo"
Press and release the "OK" button.
Earnest: Please ignore the above steps, James
james cowan: ok yes nothing seemed to do anything
Earnest: Please perform the below steps on the front panel of the printer
Earnest: Press and Hold the "Print Photos" &"Red Eye Removal" buttons. Release both buttons. Display should say"Enter Special Key Combo"
Press and release in sequence"Red Eye Removal","Print Photos","Red Eye Removal"
Earnest: Display should say “Support” and display the FW rev (something like R0616R)
james cowan: COxxFN0723BR j
Earnest: 2. Press and release the right arrow button until the display says “System Configuration Menu
james cowan: ok
Earnest: 3. Press and release the "OK" button.
james cowan: ok and it says hardware failure status
Earnest: Display should say "Hardware failure status: Clear. Press OK to clear".
Earnest: Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
Earnest: Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
james cowan: ok
Earnest: Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
Earnest: Let me know once you are done with the above steps
james cowan: ok its unplugged
Earnest: Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
Earnest: Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE".
james cowan: ok
Earnest: Let me know the message displaying on the front panel of the printer
james cowan: printer preparation occuring - do not interrupt
james cowan: ok its done
Earnest: Let us print a self test page from the printer now
james cowan: ok deal
Earnest: 1) Load letter, A4, or legal unused plain, white paper into the input tray.
2) Make sure that the printer is on and loaded with unused plain, white paper.
3) Press Setup . The Setup menu appears.
4) Press the down arrow button to select Tools , and then press OK .
5) Press the down arrow button to select Self-test Report , and press OK .
james cowan: ok printing
Earnest: Okay, please check whether all the colors pritned perfectly on the test page
james cowan: perfect
james cowan: thank you very much
Earnest: James, now you can continue using the printer
Earnest: I appreciate your efforts and patience in trying to resolve the issue."
Posted on May 02, 2009
Check our web site at: www.ccl-la.com/hp.htm We have a step by step guide to correct this problem. This error is caused by air in the ink feed tubes and the guide will help you do a purge on the lines.
I hope this helps, If so please rate my solution.
Posted on Aug 19, 2009
Testimonial: "Thanks a million!!!!. Saved the day. Instructions were on point... Reply was timely. THANKS."
There is small patch that needs to be updated
Download & Install the patch from from here.
Posted on Sep 09, 2009
Tips for a great answer:
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