Question about Dell 3100cn Laser Printer

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Not recognizing toner

I have put in four different brand new black toner cartridges but the printer still tells me to replace it. The last two cartridges were Dell brand in case that was the problem. What am I doing wrong?

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  • DominiqueMC2 Jun 17, 2008

    Where would I find those connections? There was a fair amount of loose toner in the printer so the thought of something being dirty makes good sense. (BTW, I've shaken the cartridges as suggested several times with no luck.) Thanks.

  • DominiqueMC2 Jun 17, 2008

    Which connections do you mean?

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Shake the toner cartridges.

Make sure the connections that are on the printer for the cartridges are clean.

Posted on Jun 17, 2008

  • Tim Babcock
    Tim Babcock Jun 17, 2008

    It wouldn't hurt to clean in there as long as the printer is turned off. Use a brush to push the toner into the vacum.



    If you see any rollers on the printer where the toner goes. Make sure they are secured all the way. Never vacum them.

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Dell 1320c printer error 093-973 "Black cartridge is either missing or not fully inserted into the printer." I've replaced cartridge with four new (known good) cartridges. I've tryed the reset button. It does not recognize the black cartridge. I own two 1320c printers and all four new black cartridges work in the other printer.

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Replace toner message still displaying


Have you already tried powering the printer off/on to see if this would clear the error? If so, are you using a Dell branded toner? If not, this could be why the printer has not recognized the replacement. It could be you recieved a bum toner cartidge, although this does not happen often, it can still happen. If you take your old toner cartridge and put it back in the printer, does it recognize it? If so, perhaps it is the toner cartridge.

If it is a bum Dell toner cartridge, Dell carries a seperate warranty on toner, apart from the warranty on the printer. Call Dell laser printer tech support. They will need your order number for the toner and have the cartridge handy as they will need an identification number off of the cartridge.

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Hello, these printers tend to be finicky.

In other words, just replace the black toner. When the printer says its low, or empty, regardless of wether or not it is, just replace it.

Replacing the drum, when it says black toner needs to be replaced will do nothing to rectify the issue.

Buy only HP Toner and Drum cartridges for this printer. Do not try to refill toner cartridges, and do not reset drum. You will only end up destroying your printer in the process.

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1 Answer

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The control panel display will indicate which toner is out;
K = Black
M = Magenta
Y - Yellow
C = Cyan

Also, the orange indicator light will flash.

Generally, each toner will provide about 1,500 copies depending on the intensity of the specific color. The toner drums, on the other hand, generally provide more than 20,000 copies each and need not be changed that often.

When you change a toner, included with the toner is a little alcohol wipe that you use to clean the toner sensor. This is a small LED located along side the toner holder. Make sure ALL toner waste/dust is cleaned off the sensor before installing the new toner.

Also, while I hate to state the obvious, make sure you removed the tape from the new toner before inserting it. Last, make sure you lock the toner in place with the blue lever. And it never hurts to shake the toner a little side to side before inserting it just in case the toner has gathered at one end.

Last, there is a utility included with the printer that lets you access the printer's information via your computer. This will tell you exactly how much toner is left in each cartridge and the life remaining on the drum.

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You don't. HP printers seem to be very particular about this.  Take it back and get the exact replacment, including the brand. 

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ensure that the one you install is the exact model name and number, if this is correct, try unistallling once again and check one more time,

you might want to get a new cyan toner if this still fails, i dont think there is a prob in your machine, cheers

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