Question about Office Equipment & Supplies
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Issue: An Ink system failure message and error code appears on the printer display.
Step one: Reset the printer
Press the On button to turn off the printer.
Unplug the power cord and universal serial bus (USB) cable from the back of the printer.
Wait 30 seconds.
Plug the power cord back into the printer.
Press the On button to turn the printer on.
If Ink system failure does not display, the issue is resolved; reconnect the USB cable and resume using the printer.
If the previous steps have not cleared the message, continue to the next step.
Step two: Download and install firmware update
Go to the product support page to download the update.
Click Software & driver downloads.
Click on the appropriate operating system link.
Click on the Recommended update to fix long power-on cycle and ink system failures link and follow the instructions to download the file.
After downloading is complete, disconnect all other USB devices from the PC. Make sure the product is powered ON and plugged into the USB port.
With the printer directly connected to the PC, click the downloaded file FirmwareEnable_Release.EXE.
Click OK at the Update successful window. The error should have been cleared from the printer display.
If you get a message saying a device was not detected (see Figure 1), make sure the printer is powered ON and the USB cable is connected to both the printer and PC and try step five again. Source(s):
Posted on Nov 10, 2010
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Posted on Jan 02, 2017
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