Question about Visioneer RoadWarrior Pass-Through Scanner
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Posted on Jan 02, 2017
Verified to work with Vista Home Premium x64 (should work for x32 as well):
1. Make sure your 8100 is unplugged.
2. Go to Visioneer's website and download drivers for the OneTouch 9420 scanner:
3. Install the drivers. Nothing will work... yet, don't worry.
4. Now plug in your 8100. You'll get a message saying that Vista wants to find drivers. Select "Ask Me Later" or just cancel.
5. Next, open up Control Panel and then Device Manager. Find your 8100 in there (probably listed as "Unknown Device") and then right click on it and say "Update Driver Software". Now click "Browse My Computer For Driver Software" then "Let Me Pick From A List Of Device Drivers On My Computer".
6. Scroll down to "IMAGING DEVICES" then find Visioneer, then you should see the "Visioneer 9420" driver. Select it. You'll get a warning from Vista, but continue anyways. That's it... everything should work.
Posted on Mar 05, 2008
Is there a gear grinding noise associated with this? If so, call your local dealer for service. If not:Clean all the rollers you can reach with a cloth dampened with alcohol. Check for any obstructions in the paper path like torn paper, heavy toner buildup on guide plates or the edges of the scanning glass, or any paper guides obviously loose or out of place.
Posted on Apr 07, 2009
Please try and locate the scan module. All Scanners have glass to prevent dust entering the scan module. If dust 'sticks' to the glass and when scanned, it creates a 'line' in the output. Even slow desktop scanners are sealed for dust prevention.
Posted on Oct 27, 2009
Tips for a great answer:
I am a Support Engineer with Xerox Scanners.
E8 is a Paper Jam error that could be caused by:
- paper crumpling during scan.
- paper is multi-feeding all at once instead of feeding separate.
- scanner continuously tries to feed after paper has fed through.
if the paper is crumpling during the scan, make sure the inside of the scanner is clear of any obstructions. use the paper guides in the ADF tray to keep the paper straight when feeding in.
if the paper is multifeeding while scanning, fan out the pages before inserting them into the scanner. if problem persists, try cleaning the rollers with rubbing alcohol and a lint free cloth.
if scanner tries to continually feed after the paper feeds through, the ADF tray will need to be reseated. open the scanner and remove the ADF tray at the top. line up the 4 keys at the bottom of the tray with the 4 corresponding key slots inside the scanner. push the tray back until it clicks into place.
We also have an extensive support site and knowledgebase at http://www.xeroxscanners.com/en/en/support/
If you continue to experience trouble, please feel free to contact us by calling 800-648-0410.
Xerox Scanners Support
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