Question about Kensington PilotBoard 64379

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I loaded an older version of the Kensington wireless keyboard and mouse drivers. I also have a mircrosoft wireless drivers on the lapton as well (wanted to be able to switch keyboards when necessary and now none of the keyboards and mouse are working including the built in laptop keyboard and mouse controls. Computer is functioning but no keyboard and mouse means I cannot do anything?

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  • rbrecht374 Nov 10, 2010

    no luck...USB mouse did not work either

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Ok, well this is a fairly common thing, so try this below, remember you WILL have to re-install every USB device again, so have the drivers at hand, whenever you plug the USB device in again for the "First Time" again. Use a NORMAL PS/2 keyboard, and try booting up in safe mode too...or one can navigate with TAB and Arrow keys to perform the task, tedious but doable.
Remove and reinstall all USB controllers To remove and reinstall all USB controllers, follow these steps: Click Start, click Run, type sysdm.cpl in the Open box, and then click OK. Click the Hardware tab. Click the Device Manager button. Expand Universal Serial Bus controllers. Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time. Restart the computer, and then reinstall the USB controllers. Plug in the removable USB devices, and then test to make sure that the issue is resolved.

Now i find that to install anything USB, it is imperative that the software be installed FIRST before plugging in ANY USB device, ONLY plug the device in, either, when asked to by the install program, or at the end, and after a reboot, then and only then, should you plug in your USB device, here it may or may not ask for drivers if so, show them where the drivers are so it can install them, if this happens, at the end, reboot, with the USB device still attached, and at next desktop, all should be working, if not, unplug, and replug it in again, and it should work. If it doesn't then most likely the device itself is faulty, to test this try to install on another machine.

Posted on Nov 11, 2010

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Hello,

Get a USB external mouse, connect it to the USB port of your computer. Then use the mouse to perform a system restore on your computer. performing system restore will help to backdate your computer to the time when the keyboard was functioning properly.

To perform the system restore, Go to; Start > All programs > Accessories > System tools > System restore. Follow all instruction, your computer will be automatically restarted and problem should be fixed.

Let me know the outcome.

Good luck.

Posted on Nov 10, 2010

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