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The tray is stuck open and will not retract. Unit appears to think it is closed but will not pull disk tray in.

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This was a common problem for Toshiba sets a while ago, but was fixed by an engineering change. What is the make and model of your unit? With the power off, try to push in the tray a little bit (DO NOT FORCE IT!!) With the tray partially in, plug in the set and turn it on. The tray should close. If not or if the tray opens fully, then there is a problem with the position switches inside the set. These are small leaf switches that can get dirty or break. On a power up, the tray should retract to the "loaded" position.

Please update this with more details.

Thanks,
Dan

Posted on Nov 10, 2010

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Some units do eject a disk they don't recognize. That a player can't read a disk could be a result of incompatibility, dusty optical lens or faulty/old laser. You may clean the lens by using a "Cleaning disk" or blowing with an air spray(or a straw with your mouth) through the opening of the tray.
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Please rate positively if helpful, thanks!

/SciPhinx

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http://video.about.com/pcsupport/Open-a-Stuck-Drive-on-Your-PC.htm

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Solution for Pioneer DV-C36 Multi Disk DVD player - tray door will not stay open.

My player would open the disk tray when the open button was press but when the tray was fully open it would retract
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I found a poor connection at the ribbon cable connector was causing this problem. A seven conductor ribbon cable
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On my player pin 1 of the ribbon cable connector on the travelling tray was not making an electrical connection which
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I was able to desolder the connector and pull the contact out just far enough to reform the tang with fine needle nose pliers.
This is very tedious and required an eye loupe for magnification.
Tools required:
#1 and #2 phillips screwdrivers
Soldering and desoldering irons (or other desoldering tools)
Fine needle nose pliers.

Remove the tray ribbon cable
1. Remove the cabinet cover - 6 screws. Open the tray. To keep the tray from retracting pull the power cord when the tray is extended.
2. Remove the front bezel from the tray. Gently pry up the bezel by relesing the catches with a small screwdriver. Allow the tray to retract.
3. Remove the front panel - undo large ribbon and wire connections on right, remove screws left and right, release
two catch tangs on bottom edge using a small screwdriver on the inside of the unit.
4. Remove the white plastic cover over the laser mechanism ( 2 screws) Remove the disk carrier by removing the center screw.
5. Extend the tray again. When the tray is out the small ribbon cable is visible below the tray. Undo the ribon cable where it attaches to the main unit unit.
6. To slide the tray off the main unit use a small screwdriver to depress the stop catches (2) in the tray. They are molded into the tray.
Pull the tray out further then lift up.
7. Flip over the tray and find the small circuit board the ribbon cable goes to. Desolder the motor wires (red and black) and remove the 2 screws
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Use a multimeter to confirm there is an open or poor connection in the ribbon cable connector.

Remove the ribon cable and inspect the connector with an eye loupe or other magnification device. On my player contact #1 was not positioned properly
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Warning: repairing the connector may damage it.
To repair the contact desolder the connector from the circuit board. Bend the circuit board prong straight and push it into the body of the
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Reassembly is the reverse. Don't forget to solder the motor wires with the proper polarity. Red and Black are labeled on the circuit board.

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