Question about Whirlpool Washing Machines
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Posted on Jan 02, 2017
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It sounds like the motor drive coupler has broken. This means the motor is no longer turning the gearcase, but it is turning the pump. It will be repaired under warranty if it is only 7 months old. You should have a full one year warranty on the washer. If not, he can probably fix it, but it will need a new coupler. He can tilt the machine back and see the coupler between the motor and transmission from underneath. I can walk you through replacing it if you want, but I wouldn't recommend it if it is still under warranty. There could possibly be something more major wrong that has caused it to break and some of the factory servicers are real picky about customers working on a machine under warranty. If you need it running tonight, he may be in trouble.
Post back if you need further help or have more questions.
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