Question about Western Digital 500GB My Book Pro-External 500 GB Hard Drive

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My 500 external drive will not let me access the files. Says it needs o be formatted. Tried to Check and fix errors nothing happens. Tried to backup files to another drive will not let me. what next Please i need my data. Thanks

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> I need my data

Use a professional "data recovery" service, such as: https://services.seagate.com/index.aspx?lng=en-US

to fix your disk-drive, just long-enough to "rescue" your files.

Posted on Nov 10, 2010

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Posted on Jan 02, 2017

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IO error


The message "The Request Could Not Be Performed Because of an I/O Device Error" appears when Windows is unable to read the data on a storage device.


If this error message appears when attempting to access the files on an input/output

(I/O or IO) device, such as an external hard drive, the file system on the drive could be damaged, the drive could be infected with a virus or the data connector inside the device enclosure could have come loose.


If troubleshooting the drive fails to fix the IO device error, formatting the drive might repair the device.

Connect the external hard drive to the computer.


Run an antivirus program.


Click the "Scan" tab or button, then click "Custom."

Uncheck all items in the list except for the drive letter assigned to the external drive.


Click "OK." Click "Scan" or "Scan Now" to run a virus scan on the hard drive.

Quarantine or remove any infections the virus scanner detects.


Click "Start." Input "cmd.exe" into the search field.

Press "Enter" to open Command Prompt. Input "chkdsk <drive>: /f /r" into Command Prompt.


Replace "<drive>" with the letter assigned to your external hard drive.

Press "Enter" to run CheckDisk on the drive.


CheckDisk will search for and repair detected errors or bad sectors.


Burn the files on the external hard drive to a set of DVDs or move the files to another drive, if possible.

If the IO device error reappears when attempting to move the files, disconnect the external hard drive from the computer.


Remove the power adapter from the drive.

Check the documentation included with the drive for instructions to take the drive apart.


If no instructions are available, contact the manufacturer for instructions or find out if disassembling the drive will void the drive's warranty.


Remove the screws securing the faceplate to the drive or from the edge of the enclosure. Insert the edge of a small, flathead screwdriver in between either side of the enclosure to wedge both sides apart.


Check the connections to the drive.

Confirm that the IDE or SATA interface is plugged into the back of the drive.


Reassemble the external hard drive, reconnect the power adapter and reconnect the drive to the PC.


Attempt to access the files on the drive.

If the IO device error reappears, return to Command Prompt. Input "format /fs:fat32 <drive>:" into the command-line prompt.


Replace "<drive>" with the letter assigned to the external hard drive.


Press "y" when the message "Proceed with Format (Y/N)?" appears.

The process will format the drive, erasing all data on the disk.


If the drive still fails to function after format, you will need to replace the drive.


Hope this helps




Nov 25, 2012 | Western Digital WD5000AAVS 500 GB SATA II...

2 Answers

Why i cant format my seagate 500gb potable hard drive, when format it in quick format its show an error that the hard drive not successfully formatted. what should i do? please help me, i need it asap....


The disk-drive inside the enclosure is "dying".
If the warranty still is valid, exercise the warranty to get it replaced, at minimal cost to you.
If the warranty has expired, open the enclosure, remove the disk-drive, and take the disk-drive to a computer-store. Buy a new, compatible, drive, and then "transplant" it into the enclosure, to "revive" your external file-storage appliance.

Nov 17, 2010 | Seagate 500GB USB 20 5400RPM Portable 500...

2 Answers

Can not open files on other computers from WD external drive


Actually, I have a similar problem.

If you get an error message that says something like "You do not have permission to access this file" or "Access Denied" then these steps should be a temporary fix:
  1. Go to the menu bar & select Tools>Folder Options
  2. Select the view Tab, & look for "Use Simple File Sharing". Uncheck this (Disable it).
  3. Right-click on your external drive icon & click "Properties". Choose the "Security" tab & click on "Advanced".
  4. Click the "Owner" tab, then select the user from the list below (whatever user you're logged in as). Then check "Replace Owner on subcontainer and objects", & click OK>OK.
You are done! But if you don't need the whole HD, you can do steps 3-4 on whichever folder/file you want to access to reduce time taken.

Remember, this is temporary, meaning if you take the HD to another computer then you will have to repeat the steps to regain access of your HD. Any permanent solution?

Dec 15, 2009 | Western Digital My Book Home Edition 500...

1 Answer

Seagate 500gb external hardrive cannot run after installed


yes , depending on which system you are using . this can be very easy. click on hard drive but dont open it right click go down to format and format it to ntfs . slow or quick format if nothing on.

Jun 17, 2009 | Seagate FreeAgent Pro - 500GB, 7200 RPM,...

2 Answers

Format Hard Drive Error


If the unit detects any form of Hard Drive Error it asks you to format the drive. Connect the unit to your PC and run ScanDisk or DOS Chkdsk on the drive. Will help to rectify any issues with the FAT. Windows XP & 2000 Running Check Disk Utility (ChkDsk) ? HARD DRIVE mode only If you still have problems with the file system on your AV 500 you can try to fix it using the DOS utility, check disk (chkdsk). Do the following; ? Make sure external AC adapter is powering the AV 500. ? Quit all running applications. ? Properly connect the AV 500 to your computer ? Wait patiently (up to 5 minutes) for Windows XP to show the local drive as mounted. ? Open a DOS window. Programs > Accessories > Command Prompt. ? At the prompt, type chkdsk e: /f . Use e: or f: or whatever drive letter is representing your AV 500. The /f argument tells the program to automatically fix errors. ? Be patient, this may take a while. ? When finished, exit the DOS Window and properly disconnect the AV 500 from your computer. Now try using the device. DO NOT try to defrag the drive. Let us know how you get on.

Jul 26, 2007 | Archos AV 500 Digital Media Player

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