Question about Microsoft Windows XP Home Edition

1 Answer

Activate xphome I buy a copy of xphome oem version and I have computer problems so I finally gave up on my laptop which had all the problems and decided to just get a new one and when I put the disk in after having my laptop crash so manytimes it says according to their records that I can't activate it anymore!!! The phone numbers they give me for the Philippines where i live do not work...they are not busy they just plain don't work! Is there an on line option to be able to talk to a microsoft person who can help me? or some say around this problem to get activated again?

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  • johnwilson Jun 18, 2008

    This answer sounds good except for the following: To start with the new computer is not a laptop it's a desktop and the reason I thought I would have no problems is because I have a girl living with me who bought a new computer and she had an "Illegal" copy of xphome on her computer and I told her I had a legal copy disk and so I recently loaded xphome from my disk on her computer and I activated it on line with NO PROBLEM at all and she now has a legal OS working on her computer with all the validation and updates installed etc..Less than two weeks later I bought my new desktop and loaded the same disk but this time when i went to activate it it said according to the records I have activated it too many times and it would not activate it I don't understand your answer since it is running "Legally" and activated all updated "Still" on my laptop which is not destroyed but still working, and it is also runing on her desktop computer all activated and updated also....So why not on my new desktop too? If your answer was totally correct it would not have worked on her computer a couple weeks ago but it did and its all updated validated and legal according to what's the deal?

  • johnwilson Jun 18, 2008

    Well I thought my last comment was going to be the last but I have new surprises I was missing 84 updates which I was not allowed to get and now I find that My computer all by itself has updated and there is only one security update missing at this point and it's ready to install now so I don't know what is going on but again I will guess that since the ISP i'm using is the same one that I am using for all three of the comptuers in question and we are only on line one at a time since I don't have a working router perhaps since the ISP is the same and the OEM number is the same maybe the auto system is confused since the licenced copy is a legal copy which I paid good money for. I understand that those who live in a world where you just do what is required becasue you can is a nice way to live but as an American, Disabled and living on $652 a month SSD in a 3rd world country because I can not afford to even live in my own country, I have to sometimes "Bend" the rules and get every bit of value out of something that I can. As it is I have got Two computers working with this OS in question I only wish it was my two comptuers and I had not done someone else a favor and tried to help them now since it is clear that if I had just not done that one a week ago MY new comptuer would be the one that was activted no problem but be that as it may I'm happy with the results I am getting so far. I won't be surprised if i wake up and find that my comptuer has activated itself over night.

    The cost of a new OS is a big chunk of what i have to live on for a whole month so don't give me your self rightous attitude about just going out and buying another one. I have access to illegal copies of xp with all the numbers that it takes to get them working as long as you are not trying to get the updates on line and if i have to use one of those for a while until i can save enough so be it. Remember i live in the Philipines a country that is best known for piracy so if I had just wanted to "Cheat" as you are inferring I could have just used one of the many OS of xp I can buy in the market for about $1 with a Key that makes it work. I thought when I purchased my OS that I was buying an OS that was mine that I could use for MY computer no one said I could not get a new computer and I would not be allowed to use what I bought and paid for on the new computer. I have read on line hundreds of other people who have this same general complaint who are not trying to put it on another computer but just trying to reload it on the same computer after a crash and they get the same RESULT that i got, been activated too many times...This is like buying a piano and then finding out that since you moved to a new house that your piano won't work anymore because it was only good for the house you use to live in in my opinion and it isn't right or fair. I should be able to buy an OS and own it and use it for my own personal use that is why i bought it. GRRRRRRRRRRRRR


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If I'm reading this correctly, this copy of Windows was installed on your old laptop (which is now not working) and you decided to get a new one and are trying to load the same copy of Windows onto your new laptop.

An OEM version of Microsoft Windows can only be installed on one computer. Once you installed that copy of XP onto one computer, the license was permanently tied to that computer and cannot be transferred. This is the difference between OEM and retail versions of Windows. Retail versions can be transferred from computer to computer (as long as only one computer has the software installed at a time); OEM versions cannot be transferred from computer to computer. Even if you were to get through over the phone, Microsoft will not activate your system.

If you still want to pursue it, these are the phone numbers for the Phillipines, according to the records I have:
+653248098 toll number
0080024681668 free number
Chances are you have tried them already, but I posted them in case they're different from the ones you have. You can always choose a different country and dial their phone number. Sure, it'll be a long distance call, but you'll still be able to get through.

Posted on Jun 17, 2008

  • 1 more comment 
  • Greg Mlynarczyk Jun 18, 2008

    You are allowed to activate it on one computer only. Maybe Microsoft added flexibility to allow it to be activated twice, but the additional information you provided offers no valid explanation as to why it should work on more than one computer. OEM license = 1 computer, not transferrable, and the activation controls reflect this.

    Additionally, if you're trying to get the same copy of Windows installed on multiple computers, we will not help you do so. The only way we can offer any help is if you adhere to the licensing terms of your software.

  • Greg Mlynarczyk Jun 18, 2008

    Just because you broke the rules and it worked once doesn't mean if you try to break them again it will still work. I would not pursue this further, and simply purchase valid licenses for all your machines.

  • Greg Mlynarczyk Jun 19, 2008

    I sympathize with your situation, but it is always important to read the licensing terms of the software before you purchase it. I agree that Microsoft's OEM license restrictions are ridiculous, but that's just the way it is, and it's how they offer it for so much cheaper than the retail versions.

    Additionally, experts on these forums will generally not assist you in circumventing licensing restrictions regardless of your financial situation. Copyright statutes are so tough that we can be held personally liable. In addition, I'm sure it's against the site's terms of use.


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