Question about Microsoft Windows XP Home Edition

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Activate xphome I buy a copy of xphome oem version and I have computer problems so I finally gave up on my laptop which had all the problems and decided to just get a new one and when I put the disk in after having my laptop crash so manytimes it says according to their records that I can't activate it anymore!!! The phone numbers they give me for the Philippines where i live do not work...they are not busy they just plain don't work! Is there an on line option to be able to talk to a microsoft person who can help me? or some say around this problem to get activated again?

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  • johnwilson Jun 18, 2008

    This answer sounds good except for the following: To start with the new computer is not a laptop it's a desktop and the reason I thought I would have no problems is because I have a girl living with me who bought a new computer and she had an "Illegal" copy of xphome on her computer and I told her I had a legal copy disk and so I recently loaded xphome from my disk on her computer and I activated it on line with NO PROBLEM at all and she now has a legal OS working on her computer with all the validation and updates installed etc..Less than two weeks later I bought my new desktop and loaded the same disk but this time when i went to activate it it said according to the records I have activated it too many times and it would not activate it I don't understand your answer since it is running "Legally" and activated all updated "Still" on my laptop which is not destroyed but still working, and it is also runing on her desktop computer all activated and updated also....So why not on my new desktop too? If your answer was totally correct it would not have worked on her computer a couple weeks ago but it did and its all updated validated and legal according to what's the deal?

  • johnwilson Jun 18, 2008

    Well I thought my last comment was going to be the last but I have new surprises I was missing 84 updates which I was not allowed to get and now I find that My computer all by itself has updated and there is only one security update missing at this point and it's ready to install now so I don't know what is going on but again I will guess that since the ISP i'm using is the same one that I am using for all three of the comptuers in question and we are only on line one at a time since I don't have a working router perhaps since the ISP is the same and the OEM number is the same maybe the auto system is confused since the licenced copy is a legal copy which I paid good money for. I understand that those who live in a world where you just do what is required becasue you can is a nice way to live but as an American, Disabled and living on $652 a month SSD in a 3rd world country because I can not afford to even live in my own country, I have to sometimes "Bend" the rules and get every bit of value out of something that I can. As it is I have got Two computers working with this OS in question I only wish it was my two comptuers and I had not done someone else a favor and tried to help them now since it is clear that if I had just not done that one a week ago MY new comptuer would be the one that was activted no problem but be that as it may I'm happy with the results I am getting so far. I won't be surprised if i wake up and find that my comptuer has activated itself over night.

    The cost of a new OS is a big chunk of what i have to live on for a whole month so don't give me your self rightous attitude about just going out and buying another one. I have access to illegal copies of xp with all the numbers that it takes to get them working as long as you are not trying to get the updates on line and if i have to use one of those for a while until i can save enough so be it. Remember i live in the Philipines a country that is best known for piracy so if I had just wanted to "Cheat" as you are inferring I could have just used one of the many OS of xp I can buy in the market for about $1 with a Key that makes it work. I thought when I purchased my OS that I was buying an OS that was mine that I could use for MY computer no one said I could not get a new computer and I would not be allowed to use what I bought and paid for on the new computer. I have read on line hundreds of other people who have this same general complaint who are not trying to put it on another computer but just trying to reload it on the same computer after a crash and they get the same RESULT that i got, been activated too many times...This is like buying a piano and then finding out that since you moved to a new house that your piano won't work anymore because it was only good for the house you use to live in in my opinion and it isn't right or fair. I should be able to buy an OS and own it and use it for my own personal use that is why i bought it. GRRRRRRRRRRRRR



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If I'm reading this correctly, this copy of Windows was installed on your old laptop (which is now not working) and you decided to get a new one and are trying to load the same copy of Windows onto your new laptop.

An OEM version of Microsoft Windows can only be installed on one computer. Once you installed that copy of XP onto one computer, the license was permanently tied to that computer and cannot be transferred. This is the difference between OEM and retail versions of Windows. Retail versions can be transferred from computer to computer (as long as only one computer has the software installed at a time); OEM versions cannot be transferred from computer to computer. Even if you were to get through over the phone, Microsoft will not activate your system.

If you still want to pursue it, these are the phone numbers for the Phillipines, according to the records I have:
+653248098 toll number
0080024681668 free number
Chances are you have tried them already, but I posted them in case they're different from the ones you have. You can always choose a different country and dial their phone number. Sure, it'll be a long distance call, but you'll still be able to get through.

Posted on Jun 17, 2008

  • 1 more comment 
  • Greg Mlynarczyk Jun 18, 2008

    You are allowed to activate it on one computer only. Maybe Microsoft added flexibility to allow it to be activated twice, but the additional information you provided offers no valid explanation as to why it should work on more than one computer. OEM license = 1 computer, not transferrable, and the activation controls reflect this.

    Additionally, if you're trying to get the same copy of Windows installed on multiple computers, we will not help you do so. The only way we can offer any help is if you adhere to the licensing terms of your software.

  • Greg Mlynarczyk Jun 18, 2008

    Just because you broke the rules and it worked once doesn't mean if you try to break them again it will still work. I would not pursue this further, and simply purchase valid licenses for all your machines.

  • Greg Mlynarczyk Jun 19, 2008

    I sympathize with your situation, but it is always important to read the licensing terms of the software before you purchase it. I agree that Microsoft's OEM license restrictions are ridiculous, but that's just the way it is, and it's how they offer it for so much cheaper than the retail versions.

    Additionally, experts on these forums will generally not assist you in circumventing licensing restrictions regardless of your financial situation. Copyright statutes are so tough that we can be held personally liable. In addition, I'm sure it's against the site's terms of use.



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Wanneer ik herstelschijven in pc steek krijg ik na een tijdje de foutmelding fout er iemand die mij kan helpen

I'm sorry I cant speak dutch. Use this if cant follow english too well.

I got this from an hp support forum:

"you get a 0x400 error is because the OEM hard drive was replaced with a retail hard drive. OEM drives are "tattooed" or branded.. and the recovery media will search for it before installing. Prevents the spread (aka pirating) of OEM recovery media to computers that it did not ship with."

Look under the laptop to find out which version of windows you have.
get a COPY of that operating system and install it. Activate the operating system with the product key which you will again find under the laptop.

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I just installed windows xp service pack 3 version 2002 but after installing the operating system it says activate windows.It gave me 30 days.It's more like a trial version.I need help guys.

Windows operating systems require a valid product key in order for them to work. You would have to purchase WinXP in order to get a product key. Unfortunately, WinXP is in its last days of its product lifecycle and will not be supported. You'd be much better off trying to install Win7.

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then either you have a pirate copy of windows or it has become corrupted check your computers case for a windows xp certificate it will have a 25 digit number thats is your product key (DONT PASTE ON HERE) when it comes up its counterfeit choose activate by other means and choose telephone , its a freephone number so wont cost anything, then you will get a authorisation key enter that on the phone and they will give you an activation code to activate windows

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I bought my notebook 2months ago.. is this supposed to come with free microsoft office? it says it just need to be activated and i need a product key but the product key appear to be incorrect,, what...


Microsoft Office is not necessarily included when you buy a laptop. Sometimes, they gave you just the trial version. Maybe that's the reason why you cannot activate it.

To be sure, try asking someone form where you buy that laptop if the MS Office that comes with it is a licensed version.

Hope it helps.


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A problem occurred when windows tried to activate. Error Code 0xC004F063. the Software Licensing servies reported that the computer BIOS is missing a required license.

I can tell you why you are getting this error. How to fix it depends on the reason you are getting this error.
Windows software licensing means that a copy of Windows is only valid for a Single PC. As part of the installation process the Licence key is linked to the motherboard of the PC.
The error is telling you that the Licence key you have for Windows has been activated and linked to a specific Computer B IOS. You can re-activate it on that computer, you cannot install it on another computer.
There are 3 reasons you can be getting this error
  • You have changed the motherboard or the BIOS chip in your machine and you are re-installing Windows. The Licence will not be accepted and this breaks MS licensing agreement.
  • You are trying to re-use an existing Windows Licence on a different machine - Not allowed using a OEM (operator installed) version of Windows.
  • You have reinstalled Windows on your machine using a different installation disc - this can cause confusion when re-installing an OEM version of the software. e.g. Dell branded OEM Windows will only install to Dell machines.
Assuming the licence is valid for the machine and the Motherboard you need to Contact your machine provider to get a valid installation disc - they may well charge for this service.

Jan 23, 2011 | Computers & Internet

1 Answer

I recently got a new computer and gave my old one to my cousin. I need the Office Home and Student Program on my new computer but won't let me activate it because the product key has already been used. My...

This depends on what version you have. If you bought the Home and Student version (3 Licence edition) then yes you can install it on more than one machine and use the same activation key on those three machines.

But If you haven't

Try phoning Microsoft and tell them that your porduct key doesn't work with your version but if that doesn't work you have to buy another version unfortunately.

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When I turned on my laptop it tells me that my Home Vista product key is invalid. Don't understand why.

u may install windows from original cd and key might be pirated....


Sep 07, 2009 | Computers & Internet

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A new Dell XSP M1530 laptop computer was factory installed with an OEM version of Office 2007 but when the programs ask for the product key and the number is typed in, the program does not accept it and...

All laptops now come with a trial version of Office 2007, the product key will only activate the operating system and nothing else, this is how company's like Microsoft make money as they expect you to use the Office suite for a length of time and when the trial period has expired they want you to buy a permanent product key from them. What you are not told is the trial period could have run out well before you bought the laptop which in my view defeats the object!!!
You will either have to buy a product key or download openoffice for free.

Get openoffice here >>>>>>>


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Hey Hicomp! Generally retail packaged software is designed to be sold in retail stores and as such comes with a lot of literature, extra paperwork, CD's, and usually tech support for the program you're purchasing. OEM packaged software is the same software just without the retail packaging, extra paperwork, and no tech support usually.

Mar 08, 2009 | Microsoft Windows XP Professional

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My computer logs on then right back off i may have deleted some files

That fix I gave you is very specific, you must use an original Windows install CD that matches your version of XP, in other words it must be XPHome, XPHome SP1 or XPHome SP2 just as it must be XPPro, XPProSP1 or XPPro SP2.
You can use a disk that is not yours but the reason it must match exactly is at some point you will be asked to type in the COA key(sticker on the side of your case) and if the CD and COA sticker don't match it will stop there and go no further.
If you have a friend with the same version on CD you can use their copy just to do the install.
I am guessing that your computer was bought in a store and is a known brand like Compaq, Gateway or Emachines.
If this is the case you will have what is known as a recovery partition on your harddrive, if you instigate the recovery procedure you will wipe your computer clean and it will revert to as it was when you bought it, BUT, you will lose all your personal files.
IF this is the case let me know because there are ways to recover your personal files before using the recovery procedure.
If this is too much information for you please let me know, leave a comment here, contact me by email or phone, let me know and I can give you contact details.
The problem you are having I deal with everyday, I am surrounded by Uni students who seem to be able to break their computers every other day.

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