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Microsoft Activesync not working properly

I am using Microsoft ActiveSync: 4.1.0 on my home PC as well as offcie PC to synchronize files and outlook addressbook, task and appointments with my pocket PC O2 XDA Atom Exec. Earlier Active Sync was working fine but from last two months it has stopped syncing contacts. Some time it gives error code 800703fa and some time it keeps on syncing for indefinite time till we disconnect the pocket PC. Microsoft deos not give any explanation for this error code. I searched internet and as suggested there cleaned Outlook PST file using utility SCANPST.exe. I also deleted and re-created Sync partenrship. I also upgraded to Active Sync 4.5. But there is no success. Can you help ?

Satish H Mehta

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  • 3 more comments 
  • Satish Mehta Jun 17, 2008

    I have already deleted partnership and recreated it but the problem does not solve.

  • Satish Mehta Jun 17, 2008

    What is the difference between followings

    a) Deleting partnership, then creating new partnership

    b) Creating new profile for syncing ?

    I have done the first one and it has not solved the problem. I do not know how the second one is different from the first one. Please clarify.

  • Satish Mehta Jun 18, 2008

    I had also read about experience of persons who had done hard reset after getting the same error message as I was getting. they reported that after the data were reloaded, they started getting the same problem. So, I am not likely to benefit by hard reset. Is there any other solution to trace the data which is causing this problem and rectify them ?


  • Satish Mehta Jun 21, 2008

    I am exploring backup products.

    I have noted one record in contacts which might be creating problem. Does any software allow me to create backup of data exclusing specified record / records matching with givne criteria ? Can you guide me more on backup and restore ? I am ready to purchase commercial software if they are likely to meet my requirements.

  • Satish Mehta Jun 21, 2008

    I am downloading trial version of sprite Backup software and will try it. If you have any suggestions please give me.


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Have you tried synchronizing it to a new outlook profile?

Posted on Jun 17, 2008

  • Priya darshan Jun 17, 2008

    If you delete the partnership and then open MS Outlook with a new profile
    and setup the partnership, it shouldn't erase the contacts on your phone.
    However, if you are concerned about losing the contacts, then one method
    would be to backup the information using a Backup Software like SPB Backup
    or Sprite Backup. That way you are assured that you have a backup and can

    The last solution is to do a hard reset.

  • Priya darshan Jun 17, 2008

    Since you have already done creating a new profile but still no luck then the only solution to fix this problem is to do a hard reset.


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