Question about HP PSC 2175 All-In-One InkJet Printer

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Not printing or scanning

On attempting to scan, I get
The function you have requested cannot be performed because another program already has control of the device. If the program currently using the device, save any unsaved work, close the program, and try again.
Which isn't even English!

On attempting to print, I get
This document failed to print.
blablabla
To fix this problem................blablabla

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For this issue try uninstalling the drivers compltely and resintall using the CD which came along with the printer

Posted on Jun 17, 2008

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1 Answer

"Connection with Computer Failed" When I Try to Scan


If the primitive (as you call it) Windows Scan program is working then there is no problem with the machine. It can connect to the computer.
I suspect that the other (non primitive) scanning software is not configured correctly. It may be using a wrong driver. You may have installed some other device that is able to scan (such as a program that capture screens from calculators) and it has been set as default driver. Check the configuration of your scanning software.

Jan 23, 2014 | Lexmark OfficeEdge Pro5500 4-in-1 Inkjet...

1 Answer

Unable to scan or copy. The function you have


Hi there
This could be a Virus on your PC.
You can try see if this may do it.

Go to Start / Run and type in "services.msc" without quotation marks, then press Enter or click OK.

In the window that opens (Services) look for "Print Spooler" on the right

Right-click "Print Spooler" and select "Properties".

Click on the "Recovery" tab and change all 3 drop-down boxes to "Restart The Service".

Make sure the 2 text boxes underneath say "1" in them.

Click Ok until you are back at the Services window, close it and you're good to go.

Go back into the properties of the "Print Spooler" tab and be sure to click Start to restart the Print Spooler service and it will restart the service immediately.

The Print spooler depends on the Remote Procedure Call (RPC) service. Is this service disabled? Go to services.msc look for RPC. Check state: Automatic

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Mar 10, 2010 | HP Photosmart 2575 All-In-One InkJet...

1 Answer

My F4240 will print and copy but wont scan


Hi

I am providing you steps for Windows XP if your O.S is other then please reply.

Solution ;

Try copying if copying is fine then Scan through WIA.

If the scanning is successful, proceed with step 3. If scanning was not successful then I request you to perform the step given in step 4 and then perform step 3.

Step 3: Manually check for DIM
The digital imaging monitor must be running for the scan to function to work. The digital imaging monitor normally appears in the system tray in the bottom right-hand corner of the computer screen, next to the time.

If the digital imaging monitor appears in the system tray, go to the section Populate Destination List.


NOTE: If hpqtra08 is not on the list in the Startup tab, this indicates that the driver was not correctly installed. Uninstall and reinstall the driver.

9. Populate the Destination List with following steps:

a. Open the HP Solution Center.
b. Click on Settings --> Scan Settings --> Button Settings.
c. In the window opened, select "Scan to button" tab
d. Click the Destination List tab.
e. Click on each of the programs you want to appear in the scan to list.
f. Click the Add button. This moves the selected programs to the Front Panel Destination List.
g. Click OK.
h. Now try the scan to function from the all-in-one.

To save the above changes I request you to perform steps given below as Dest test.

1. Close all applications including HP Solution Center.

2. Open and run the DESTTEST file from the location:
C:\Programfiles\hp\digitalimaging\bin\Under Destination:

a. (Optional) Set the Category for the Destination List scroll
down menu on WEB_APP.

2. On the 5th option "Close Dest Test After sending to Destination", put a check mark and click on Save Results Before Exit.

3. Click on Exit in the bottom.

4. Now Open the HP Solution center, Click on Settings -> Scan Settings & Preferences -> Scan To Setup.

5. You will see all Button settings on the right side under the front panel destination List. In Case If not, click on Restore Defaults, click on Apply and click on Ok.

6. Push Scan To button on the unit you will see all the Destination List on the unit. Select the appropriate one.

Oct 03, 2009 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

Suddenly cannot scan with HP J4680 All in one


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Issue When using the Scan To function on the control panel of a USB-connected product, ' No Scan Options: Refer to device documentation to troubleshoot ' appears on the control panel display.
NOTE: Follow these steps in the order presented to resolve the issue. It is not necessary to continue to further steps once the issue is resolved. Solution one: Make sure that the Digital Imaging Monitor is ready The Digital Imaging Monitor must be running in order for the Scan To function to work. If it is running, the DIM icon (c01404188.gif ) is present in the notification area. The notification area is located in the lower-right corner of the computer by the clock. Figure 1: Notification area c01404189.gifIf the DIM icon is in the system tray, you do not need to complete this procedure. Skip to the next solution. Follow these steps to set the computer to run the DIM.
  1. On the Windows taskbar, click the Windows icon (c01364735.gif ).
  2. In the Start Search text box, type msconfig , and then press Enter .
  3. On the User Account Control window, click Continue . The System Configuration Utility window appears.
  4. Click the Startup tab.
  5. Select the HP Digital Imaging Monitor check box. If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. Reinstall the software to resolve this issue.
  6. Click Apply , and then click Close .
  7. Click Yes to restart the computer.
  8. Attempt the scan again.
Solution two: Populate the destination list You must populate the destination list in HP Solution Center for the Scan To function to work. Follow these steps to populate the destination list.
NOTE: HP Solution Center is the software that came with the product. You must make sure the software is installed on the computer for all the product functions to work correctly. The software is also necessary for completing this procedure. Install HP Solution Center if it is not already installed.
  1. On the Windows taskbar, click the Windows icon (c01364735.gif ), click All Programs , click HP , and then click HP Solution Center . HP Solution Center opens.
  2. Click Scan Settings .
  3. Click Scan to... Setup .
    NOTE: It might take several minutes for the list to populate. If the appropriate programs are already listed as scan destinations, discontinue this procedure. You must reinstall the software.
  4. Click each program to include on the Scan To Destination list. Figure 2: Add destinations c01404190.gif
  5. Click the Add arrow. The program listing moves from the left side of the screen to the right.
  6. Click OK .
  7. Attempt the scan again. Try to scan from Solution Center if scanning from the control panel is unsuccessful.
Now you should be able to scan from the printer

Jun 23, 2009 | HP J4680 Office Jet All-In-One Printer

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reformat your system so that you can install properly your HP printer, this time the system are being invaded with spywares & viruses...

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Scanning


My Photosmart 2575 v has worked fine as well for over a year and now it won't scan. I get the same message: "Refer to device documentation to troubleshoot". I ran all updates and they said I have them all and everything is working perfectly. It's not though. I still can't scan. I tried their work-around by opening paint and then acquring image from the scanner but that does not work either.

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