Question about Uniden CXAI5198 Corded Phone

9 Answers

New Handset Won't Communicate with Base

The handset on my old system was dropped and the numbers were scratched, so I wanted to replace it with a new one while keeping my old system. I had to buy a complete new system, and the new handset doesn't communicate with my original base. Is there any workaround for that?

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  • 10 more comments 
  • CreekFarm Jun 17, 2008

    How do I answer suggestions? And how do I reprogram my base?

  • CreekFarm Jun 17, 2008

    I can't seem to access any of the other solutions indicated by new emails, either. All I'm getting is the solution from micromaster, and not the ones from joelmar or pagebor.

  • CreekFarm Jun 17, 2008

    Comment by CreekFarm, posted on Jun 17, 2008
    How do I answer suggestions? And how do I reprogram my base?
    Comment by CreekFarm, posted on Jun 17, 2008
    I can't seem to access any of the other solutions indicated by new emails, either. All I'm getting is the solution from micromaster, and not the ones from joelmar or pagebor.

  • CreekFarm Jun 17, 2008

    If I knew how to do that I wouldn't be posting here. Please describe the process. Thanks.

  • CreekFarm Jun 17, 2008

    How long do I wait? I took the battery out for about two minutes and that didn't fix it. Thanks.

  • CreekFarm Jun 17, 2008

    My menu doesn't include registering or deregistering. The closest option is Security Code. I do have this model, but the menu isn't the same as is indicated in the manual. By the way, registering is on page 13.

  • CreekFarm Jun 17, 2008

    I already charged the battery. The option isn't there on the menu. I can't deregister my old handset, either.

  • CreekFarm Jun 17, 2008

    I got an email saying that there was a new suggestion from Ajkill, but I can't seem to access that. Also coolguy008 hasn't responded to my comment regarding his suggested solution - neither the new base or the old has the register option on the menu.

  • CreekFarm Jun 17, 2008

    Again, how do I "set it factory setting." I think the register suggestion was the best one, but I don't know how to do that since it's not on my menu.

  • CreekFarm Jun 17, 2008

    My menu doesn't include registering or deregistering. The closest option is Security Code. I do have this model, but the menu isn't the same as is indicated in the manual. I tried plugging in the new base set to see if that had the register option, but that didn't include it on the menu either. By the way, registering is on page 13. Is there another way I can register the phone?

  • CreekFarm Jun 17, 2008

    Still waiting to hear how to register the new handset.

  • CreekFarm Jun 17, 2008

    I called Uniden since it was frustrating dealing with the different people on FixYa. Their response was that my model can't be reregistered; I just have to buy a new system. Which I already did, but I wanted to save my settings and my messages, which is why I was hoping just to replace the handset. So there's no solution to the problem, FYI.

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9 Answers

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Your 's new handset does not communicate with the old base because operate in different frequency. You must take it to a special electronic workshop and ask to tune it to olld base's operation frequency.

Posted on Jun 17, 2008

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Your handset has a factory set pin/code set to a frequency in the 1,000 + .You can't do anything to program it your self.It's not going to re-set it's programing no matter what.The idea is so your phone is Privacy-Protected ,so that you have to have the base it was programmed to.Otherwise people would be jumping on your line.Be glad that you haven't found a way to make that work,that is the purpose of protecting your privacy.

Posted on Jun 17, 2008

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You should contact FixYa support to request your money back since you solved your own problem. Good Job! You should consider becoming a FixYa expert.

Posted on Jun 17, 2008

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If the new system is the same type as the old one, then make sure that it has the correct settings that the base has... if it does and doesn't work, then this means that the new handset has an upgrade and the old base is no longer compatible. also, if the new handset is not the same type as the base, then it will definitely not work.. you could contact the manufacturer for suggestions or get a whole new system.

Posted on Jun 17, 2008

  • bill  smith
    bill smith Jun 17, 2008

    please make sure to rate this solution

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Please unplug the phone for about 30 minutes and set it factory setting and then try connecting it to base................

Posted on Jun 17, 2008

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HI,
The first thing you can do is charge the battery pack for 15-20 hrs.Then deregister the handset(see deregister the handset on pg. no. 13 and register the handset on pg. no. 12)

For the user manual please CLICK HERE

Please don't forget to rate or accept the solution.

Goodluck..

Posted on Jun 17, 2008

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  • Priya darshan Jun 17, 2008

    HI,
    The first thing you can do is charge the battery pack for 15-20 hrs.Then deregister the handset(see deregister the handset on pg. no. 13 and register the handset on pg. no. 12)

    For the user manual please CLICK HERE

    Please don't forget to rate or accept the solution.

    Goodluck..

  • Priya darshan Jun 17, 2008

    I told you to charge the battery for 15-20 hrs first.And then proceed with the next step.

  • Priya darshan Jun 17, 2008

    Your phone has eight main
    menu options: DirectLink Mode, Room/Baby Monitor,
    Handset Setup, Base Setup, Answ. Setup, Global
    Setup, Deregister HS and HS
    Registration. You can change
    Room/Baby Monitor, Answ. Setup,
    and
    Global
    Setup settings
    from the base or from any handset.
    DirectLink Mode,
    Handset
    Setup, and Deregister
    HS are only available from a handset.
    Base Setup and HS
    Registration are only available from the base.

    Please reply back.


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Is the new phone is same as before if yes then resit it again and try by removing the battery and wait for some time and put the battery back.

Posted on Jun 17, 2008

  • Rajkumar Bordoloi
    Rajkumar Bordoloi Jun 17, 2008

    then it will be better if you send your phone for repair as it is showing no power(plz check out with the suggestion posted by coolguy008 if the problem persists then you can try my suggestion)

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Check your new system properly to configure same as your old system.

Posted on Jun 17, 2008

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What is the maker/model of your Phone..?

Posted on Jun 17, 2008

  • micromaster
    micromaster Jun 17, 2008

    you need to re-programmed again your base, so that the new handset will be recognized and work again with your base phone.

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DCT Series Multi Handset Phone - reset to have base and handsets communicate

Question:
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I have a DCT Series Multi Handset phone and one or more of the handsets is not working, what should I do?
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Answer:
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Try resetting the phone system by using the following steps:

1) Enter the "System Reset" menu, then "Deregister HS" submenu.
2) Press volume/up or down arrow keys to select the handset ID to be de-registered from the list, then press the OK soft key.
3) Press the OK soft key. You will hear a confirmation tone. When de-registration is complete, "Deregistration Complete" appears.

4) After de-registering the handset, move to "Replacing the Base Setting" below. When you go through the deregister procedure if you get "out of range", That is okay. Go ahead and go to the next step.

Replacing the Base Setting
1) Enter the "System Reset" menu, then "Replacing Base" submenu. "Do you want to replace Base?" appears.

2) Press the OK soft key. You will hear a conformation tone. The base information will be deleted. When replacing the base is complete, "Please Register" appears, register the handset to the new base.

If your handset is reading out of range. Check the the main base and make sure you unit has power. This can be done by placing the handset in the main base to see if the charge in use light comes on.
If your main base isn't getting power please make sure the ac adapter is plugged in and is warm to the touch. If not the ac adapter would be damaged.
To resolve out of range follow the below steps.
Press and hold the end key.
Press and hold the # key.

Release the keys and select replacing base and press select.
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Select Yes and press select.
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