Question about Canon PIXMA MX870 Wireless Office All-in-One InkJet Printer

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Installed successfully on laptop (using WiFi network). Won't install on desktop: error message "A newer version of MP Drivers is already installed". Canon have advised me to delete drivers using "Deldrv.exe" on installation disc - doesn't work. Then advised to remove all Canon prorams using "Add/Remove Programs". Then they gave up and suggested I contact Microsoft! Have since trawled the net and learnt how to show - then delete - hidden drivers from Device Manager. Also used regedit to remove all traces of Canon from registry. Still same error message! HELP! I'm using XP Home Edition on this machine by the way.

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  • grahampking Nov 11, 2010

    Hi. I've installed RevoUninstaller and read through the Help file several times, but I still don't know what you mean by "remove all registry keys when ask for remove". I can only see how to do this if I knew the precise directory the original Canon files were in - which I don't! Please advise.



    Graham

  • grahampking Nov 11, 2010

    Sorry; there is no visible Canon software or drivers at all. As you will see from my original query, I have already removed everything I can find to do with canon, but there are presumably some traces left somewhere in the system which are interfering with the installation of the new driver.

  • grahampking Nov 11, 2010

    Do you mean the Universal Serial Bus Controllers? These are mainly for hubs. Thought I'd check before I delete anything important!

  • grahampking Nov 15, 2010

    No response to my last query. I have downloaded and used 2 registry cleaners, and have also used regedit again in Safe Mode to ensure there is no mention of Canon or any old Canon programs. Printer is still working fine on wife's laptop using Windows 7 64-bit, but I understand I cannot load XP driver on this as an alternative way to access the printer. I'm getting desperate - PLEASE HELP!

  • grahampking Nov 19, 2010

    No luck, despite numerous attempts. Assuming I have corrupted the Registry, I have restored all changes made by my Registry Editor, and (via Safe Mode) restored the system to a date in September, long before I had tried to install the printer or delete any older Canon programs. All these Canon programs and other entries in Canon Folders (e.g. in Downloads) have all been uninstalled using Revo, with traces also being removed by Revo at the Advanced level. But I still get the message "A newer version of MP Drivers is already installed"!
    Is there any last chance of sorting this, or will I have to erase the hard drive and do a complete clean re-installation? I've spent DAYS on this and am getting really frustrated with it!

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Have you tried installing it from the Device Manager or with the Found New Hardware wizard? I am not sure which windows xp home you have, but I have had this problem on Windows XP Home Sp3, and after several attempts, it was installed from the Device Manger. To do this, you need to install only the basic print drivers before you install the other canon softwares. And also you need to extract the drivers (setup file) to a specific folder before you run the install from the device manager or before you follow "Found New Hardware" Wizard.

Let me know if you haven't tried this and have problem doing this.

Posted on Nov 16, 2010

  • Lebanon Raingam
    Lebanon Raingam Nov 19, 2010

    Well, if that didn't help, I would also suggest you to do a fresh re-install (reinstall windows). It's a headache, but if you would really like to work your printer on your computer, that is the best and most of all will be the fastest. There must be something wrong with the system, like corrupted files or missing files which affects during the install and uninstall.





    It's upto you to decide, was only my suggestion and if I were you, I would do the same to save time and energy.





    All the best.





    Thanks for using FixYa.

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Use revo uninstaller to clean uninstall all canon drivers and software. You can download it from below link. Click here Download then install also remove all registry keys when it ask for remove. Then reinstall driver and software then it will work again. Let me know if you need further assistance. Thanks for using FixYa.

Posted on Nov 10, 2010

  • When you run revo uninstaller it shows all installed programs select canon driver and software to uninstall then it uninstall it also it ask for remove canon related registry keys delete all then restart computer then reinstall driver then it will work fine.

    Also make sure wireless network ip of printer is in the range of your network.

    Let me know if you need further assistance.

    Thanks for using FixYa.

  • Go to device manager then uninstall all usb drivers from there then it will install all usb drivers.

    Then reinstall canon printer driver from canon web sites.

    Let me know if you need further assistance.Thanks for using FixYa.

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