Question about Microsoft ARC Mouse

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I dropped my computer with the transceiver for my arc mouse in it, bending the transceiver and rendering it unusable. Can it be replaced? How do I get a replacement for it?

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Each mouse is synced to only the one particular receiver, so no replacement. But do try calling Microsoft. The Arc comes with a 3 year warranty, and 90 days technical support. Tech support time starts from your first call to them, not from purchase date. You'll need the Product Identification Number which is inside the battery compartment and labeled "PID".

I just worked with them to get help for my Arc that just refused to work after a year, and they are sending a replacement.

Posted on Dec 04, 2010

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