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To whom it may concern: I have a Fantom Drives Model: TFDU16072A Serial: 403850 160GB External USB 2.0 or FireWire compatible Hard Drive, connected as USB to a Compaq US700 Laptop thru a 4 port powered GigaWare USB hub. I also tried connecting the Drive to the 2nd available USB port directly on the Laptop. My printer, a Lexmark X1150 is connected thru the powered hub and is working now, as it has since it was connected, indicating to me that the 4 Port USB hub is working. Either way I tried, the drive is not being recognized in (My Computer)(Windows XP SP2). The drives power indicator LED, usually Blue, was Red and the drive was making a clicking noise every 3-5 seconds, and I could hear the drive spinning. It was working and recognized by this Laptop with the same (OS) up until aprox a week ago. I did the safely remove hardware thing prior to powering down the Drive, disconnected it and re-installed it, hoping that (XP SP2)would recognize and re-install it to my hardware profile. Incidently the power indicator (LED) is now Blue again, but still not recognized and the safely remove ICON is no longer in my ICON tray, nor was it replaced with any other ICON. Maybe that is normal, I'm not sure. The Drive was formated to match the laptops (NTFS) and has files, video's and other very important information that I would prefer not to loose. Any suggestions, information and or drivers that you could convey to me, would greatly be appreciated. THANKS IN ADVANCE John

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Http://www.fantomdrives.com/rmaform.html
try that as it looks like they have stopped supporting that drive.
Thanks,
Lee

Posted on Jun 17, 2008

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