You have to program a universal remote to the tv....when it turns on/off and you can adjust the channels then the universal is programmed.......then you have to find the magic button on the universal remote which will open up a little box on the screen with a 4 digit code....I have seen some use 0000. yet for the remote I used (Magnavox MG500S the code was 0413) then you will enter the Service Menu! To access My magic button I had to hit the TV button then the input button on the universal remote.......took me a few times to play with it, yet I finally got it.......hope this helps!!
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