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My Toshiba Hard Drive serial no 114012170 can not be found by my PC and does not show up on my 'Computer' screen or on my device manager. I have had it for about 5/6 years and it has worked fine. Assumind the drive has a problem and it is not a PC problem can it be repaired? If not can the info on the disc be recovered, if so how? Your advice would be appreciated. Roy Burges

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  • royjl_burges Nov 11, 2010

    Thank you for your response. I have down loaded various types of the recovery software you suggested but they do not appear to be able to recover data from drives that are no longer recognised and therefore cannot be found on my PC.Am I correct in this assumption?

    Roy Burges

  • royjl_burges Nov 14, 2010

    Yes, although it did not solve my problem. Fortunately I did not lose valuble information on this faulty drive so I have ordered a replacement which should get me back to where i want to be. Thanks for your help
    Roy Burges



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Hello Roy

OK, firstly, if the device does not show up in the device manager, we can conclusively assume that the there is no communication whatsoever between the drive and the computer. Also, as you stated the drive is relatively old, hence, you can start to anticipate some problems.

Now, the problem that the drive does not show as connected might be due to 3 problems. The circuit board on the drive itself is kaput, hence the drive is not getting any power to start spinning up.

Secondly the spindle in the drive itself might be damaged, hence no data transfer is possible.

Lastly this can be due to a faulty connection wire.

So, if you can hear the drive spin up, it is getting power. If the drive spins up and the drive makes a clicking noise, your spindle is damaged. If the drive does not spin up at all, the drive is either getting power but the circuit board is blown, or the cables is faulty.

Now, luckily, you can get the data recovered by means of a data recovery centre. The cost is proportional to the size of the drive and there is a 90% chance of al the data being recovered.

I would suggest that you test the drive using the above mentioned advice, if none works, take it to your nearest computer repair store, they will be able to send it in for data recovery.

Please feel free to let me know if you have any further questions.

Kind regards

Posted on Nov 11, 2010

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Hi! The drive can't be repaired but yes the files can still be recovered. There are downloadable software for this but you will need to purchase it. One example of the program is "RECOVER MY FILES" and more like it. Once you have the program to retrieve the files, the program will automatically seek and recover the files on the broken hard disk. From there you can download them to your pc. Hope this helps and thank you for using FixYa!

Posted on Nov 10, 2010


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