Question about RIM BlackBerry Bold 9000 Smartphone

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My Blackberry Bold3 (9650) is not able to any computer and display its files. It is still able to charge through the USB. I tried troubleshooting under 'Device and Printers'. However, after repetitive attempts, the problem "MTP USB Device has a driver problem" comes back "Not fixed". What else can I do?

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1 Answer

My blackberry Z30 phone gives bberror/bb10-0015


The error code bb10-0015 indicates a fatal file system error was encountered.
Resolution for the issue would be to download
and install the latest version of BlackBerry Link on your computer, then connect your device and reload your device with latest software.

Steps to reload the latest software:

On Windows:
  1. Ensure the computer is connected to the Internet.
  2. Install the latest version of BlackBerry Blend (includes BlackBerry Link) here: www.blackberry.com/blend
  3. Power off the BlackBerry device.
  4. Open BlackBerry Link.
  5. Connect the device to the computer with the USB cable.
  6. Under the Devices heading, click the device name when it is displayed.
    Note: If the device is not detected, at the top-right click Preferences.
  7. Under Reload Device Software, click Reload.
  8. Click OK
On Mac OS:
  1. Ensure the computer is connected to the Internet.
  2. Install the latest version of BlackBerry Blend (includes BlackBerry Link) here: www.blackberry.com/blend
  3. Power off the BlackBerry device.
  4. Open BlackBerry Link.
  5. Connect the device to the computer with the USB cable.
  6. In the menu bar at the top-left of the screen, click BlackBerry Link > Preferences.
  7. Under the Reload tab, click Reload.

Dec 22, 2015 | Cameras

1 Answer

How do I download photographs from my BB9720 to my HP desktop computer?


"1. Connect your BlackBerry smartphone to your PC
2. On the BlackBerry smartphone, select "USB Drive" when the option appears on your home screen
3. On the PC, click "Start" followed by "My Computer"
4. My Computer will now display your storage drives including "Devices with Removable Storage" which is where the BlackBerry drives will appear
5. After selecting the drive you'd like to work with, browse to one of the following paths (you may have both, or one of these options) Built-in Memory: BlackBerry1\home\user MicroSD: BlackBerry2\BlackBerry 6. Drag a file from a location on your computer to a folder on your tablet. You can also delete files if desired from your BlackBerry smartphone" as found here: http://helpblog.blackberry.com/2011/11/copy-share-blackberry-photos/
That site also shares how to transfer the files via wireless, if will be easier. :)

Apr 01, 2015 | HP Computers & Internet

1 Answer

Issues charging using USB and Computer


solution is to install only USB driver, so that PC recognizes the Blackberry correctly, and can also charge the device accordingly.

Try and download usb driver for windows xp or windows vista

Jul 19, 2010 | RIM BlackBerry Storm 9530 Smartphone

2 Answers

Blackberry 9530 touch screen does not function


If the problem occurs while charging with the wall charger then try changing the wall charger.

Jun 08, 2010 | RIM BlackBerry Storm 9530 Smartphone

1 Answer

Will not charge


Are you using the AC Adapter, or USB sync cable to computer to charge? If using your computer to charge, you will need to have USB Driver for your BlackBerry Model installed. Download and install the latest version of BlackBerry Desktop Manager software from: https://www.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&dl=DA5FB46338C8C0DCB1039F7898184FC5It

Could also be that your USB Port on your BB is damaged. You can use an external Battery Charger to charge your Battery http://www.amazon.com/Blackberry-External-Battery-Charger-8300/dp/B002YGYLA8/ref=sr_1_2?ie=UTF8&s=wireless&qid=1263514496&sr=8-2

Dec 23, 2009 | AT&T Blackberry Curve 8300 Smartphone

1 Answer

My blackberry pearl 8100 need a sim subsidy unlock in order for me to used with my carrier how can i get it


1) Contact your service provider to obtain instructions and the SIM unlock code for your device.
2) Download one of the following files:-
a) sim ulock tool serial blackberry.zip
b) sim unlock tool usb blackberry.zip
3) Extract the file and save it to your personal computer.
4) Connect the device to the personal computer.
5) Double-click the downloaded file. If prompted, enter your device password.
The unlock tool runs, and the device resets when complete.
6) Proceed with the SIM unlock instructions from your service provider.

NOTE:-This happen's when you're trying to change the service provider.
If you intend to change your service provider, contact your current provider and inquire whether your BlackBerry device's SIM card is locked. If your BlackBerry device has a locked SIM card, you will need an unlock code. Some carriers charge a fee for this. Once the BlackBerry device is unlocked, it will accept a new SIM card and a new service provider.

Oct 29, 2009 | RIM BlackBerry Pearl 8100

1 Answer

Uncaught exception dssma invalid state (5) 6


Perform a hard reset of the BlackBerry smartphone.
1. Remove the Battery and Sim Card from your Handset and Re insert it.
If it's still the same problem.
Perform these steps : -
Take a Back Up of your Blackberry Smartphone.
Connect the BlackBerry device to the computer using a USB cable, and open the BlackBerry Desktop Manager.
Ensure that the BlackBerry device is connected correctly. The word Connected should be displayed at the bottom of the BlackBerry Desktop Manager screen.
Double-click on the Backup and Restore icon.
In the Backup and Restore screen, click Backup.
Choose a location where you wish to save your backup file.
Give the backup file a new name or leave the default name in the File Name field.
Click Save.
The BlackBerry device has now been fully backed up.
Back up will be in .ipd file format.
Then in your Handset perform these steps :-
1. Press Menu Key,
2.Select Option Icon in the Menu screen
3.Go to Security Options.
4.then Go to General settings
5.Press Menu key, you will get an option Wipe Handheld select it.
6.Type the password if you get a prompt, default Password "Blackberry"
7.you will get a confirmation message,Data will be Erased.
8.Click Continue.
9.It will start Wiping your Handheld.
10. Once Data is Erased,Handset will Automatically Restart.
To Restore the Data to your B Handheld
Connect the BlackBerry device to the computer using a USB cable, and open the BlackBerry Desktop Manager.
Ensure that the BlackBerry device is connected correctly. The word Connected should be displayed at the bottom of the BlackBerry Desktop Manager screen.
Double-click on the Restore Tab.
Navigate to the backup file you want to restore to your BlackBerry smartphone.
Double-click the backup (.ipd) file.

Oct 14, 2009 | RIM BlackBerry Pearl 8100

1 Answer

Uncaught exception dssma invalid state (5):3


Perform a hard reset of the BlackBerry smartphone.


1) Remove the battery cover from the back of the BlackBerry smartphone.
2) Remove the battery, and then reinsert it after a few seconds.
3) Replace the battery cover.

If the Problem continues

Perform these Steps:-

Use the following steps to back up a BlackBerry device:
  1. Connect the BlackBerry device to the computer using a USB cable, and open the BlackBerry Desktop Manager.
  2. Ensure that the BlackBerry device is connected correctly. The word Connected should be displayed at the bottom of the BlackBerry Desktop Manager screen.
  3. Double-click on the Backup and Restore icon.
  4. In the Backup and Restore screen, click Backup.
  5. Choose a location where you wish to save your backup file.
  6. Give the backup file a new name or leave the default name in the File Name field.
  7. Click Save.
  8. The BlackBerry device has now been fully backed up.
To delete all data from the BlackBerry smartphone
  1. On the Home screen of the BlackBerry smartphone, click Options.
  2. click Security Options Then Select General Settings.
  3. Click Menu button then Select Wipe Handheld.
  4. you will get message click Continue.
  5. they Type Blackberry, Press Enter.

To Restore the Data to your Blackberry Handheld 1. Connect the BlackBerry device to the computer using a USB cable, and open the BlackBerry Desktop Manager. 2. Ensure that the BlackBerry device is connected correctly. The word Connected should be displayed at the bottom of the BlackBerry Desktop Manager screen. 3. Double-click on the Restore Tab. 4. Navigate to the backup file you want to restore to your BlackBerry smartphone. 5. Double-click the backup (.ipd) file. 6. Restore Process will start.

Aug 10, 2009 | RIM BlackBerry Curve 8310 Smartphone

1 Answer

Screen saying uncaught exception:DSSMA invalid state(5); 23


Perform a hard reset of the BlackBerry smartphone.

1. Remove the Battery and Sim Card from your Handset and Re insert it.

If it's still the same problem.

Perform these steps : -

Take a Back Up of your Blackberry Smartphone

  1. Connect the BlackBerry device to the computer using a USB cable, and open the BlackBerry Desktop Manager.
  2. Ensure that the BlackBerry device is connected correctly. The word Connected should be displayed at the bottom of the BlackBerry Desktop Manager screen.
  3. Double-click on the Backup and Restore icon.
  4. In the Backup and Restore screen, click Backup.
  5. Choose a location where you wish to save your backup file.
  6. Give the backup file a new name or leave the default name in the File Name field.
  7. Click Save.
  8. The BlackBerry device has now been fully backed up.
  9. Back up will be in .ipd file format.
Then in your Handset perform these steps :-

1. Press Menu Key,
2.Select Option Icon in the Menu screen
3.Go to Security Options.
4.then Goto General settings
4.Press Menu key, you will get an option Wipe Handheld select it.
5.Type the password if you get a prompt, default Password "Blackberry"
6.you will get a confirmation message,Data will be Erased.
7.Click Continue.
8.It will start Wiping your Handheld.
9. Once Data is Erased,Handset will Automatically Restart.

To Restore the Data to your B Handheld


  1. Connect the BlackBerry device to the computer using a USB cable, and open the BlackBerry Desktop Manager.
  2. Ensure that the BlackBerry device is connected correctly. The word Connected should be displayed at the bottom of the BlackBerry Desktop Manager screen.
  3. Double-click on the Restore Tab.
  4. Navigate to the backup file you want to restore to your BlackBerry smartphone.
  5. Double-click the backup (.ipd) file.



Jul 12, 2009 | RIM BlackBerry Curve 8310 Smartphone

1 Answer

My Blackberry 8310can't start at all after using PC to charge it


try this method

2. You need to install a BlackBerry OS file that is specific to your device. The original version, as supplied by the carrier, is the safe choice, but you can use any model specific version. This is not supplied on your BlackBerry CD, Ref: 3 links to BlackBerry's download pages.

3. Once the OS has been installed, you have to prepare it for the device.

Select Start / Computer and select the Drive C: Icon.

Open Program Files / Common Files / Research in Motion / AppLoader.

Navigate to the bottom and delete the file Vendor.XML file.

4. You are now ready to restore your device. Verify that BlackBerry Desktop Manager is NOT running. Plug the device directly into the computer's USB port.

We are about to venture into the bowls of the beast. Windows is not suitable for this job, we are going to invoke the Command line interface with an option switch.

Windows XP: Start / Run... / Command

Windows Vista: Start / Command (type this into 'start search')

Jul 08, 2009 | AT&T Blackberry Curve 8300 Smartphone

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