Question about KitchenAid KSRS25IL Side by Side Refrigerator

1 Answer

In door water/ice dispenser not working

My Kitchenaid KSBP25FKSS00 was not producing ice. I replaced the icemaker unit and filter. I am now getting ice but can't get ice (or water) to dispense through the door.
Any ideas?

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  • galneedshelp Jul 23, 2008

    Sorry...I was on vacation and didn't have a chance to look at it until now. Could you explain the connect part? Where would that be located? There was a connection at the bottom of the freezer next to the filter that was not connected (I was hoping that was the problem). When I connected it, however, it didn't make any difference. Still no indication that the dispenser is working. Thanks!

  • galneedshelp Jul 26, 2008

    It looks like everything is lined up. The icemaker is definitely producing ice but just not able to get the dispenser to work...no water, no ice, and no light at the dispenser.

  • galneedshelp Jul 26, 2008

    Just a slight clicking noise when you push the button but no noise coming from the icemaker tray.. Is there a specific part that needs replacing for the dispenser and is it hard to install?

    Thanks so much for your help so far!

  • galneedshelp Jul 26, 2008

    P.S. There is also no light coming on from the light switch on the dispenser. I replaced the bulb just to make sure that it wasn't burned out. But it seems like there is nothing coming to the dispenser unit.

  • galneedshelp Jul 27, 2008

    Thanks for your help...

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Check the connect part, see if the gears in the right position.

Posted on Jul 02, 2008

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  • Frank Chen Jul 23, 2008

    behind the ice maker, try to push it first see what's happening.

  • Frank Chen Jul 26, 2008

    When you push the botton to release the ice from the dispenser, did you hear a little noise from the ice maker tray, if doesn't make noise, that probably your despendser switch doesn't work right.

  • Frank Chen Jul 26, 2008

    There is no electrity supply, probably the switch had problem, I wish I could help you, if you are a handy person, you can try to fix it otherwise ask the service person.

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Hello Raymond,
In a most of cases if the filter were clogged it would affect BOTH the icemaker and the in door water dispenser,its never a bad idea to replace espically if they is a foul odor or taste in the ice or water. The water valve on the back is going to the most likely problem if the in door dispenser works yet the icemaker does not,a lot of times when the water valve is bad when its supposed to be fully closed cutting all water flow into icemaker it stays open a wee bit allowing water to seep through it causing the hose that connects to it ,running up the back wall into the icemaker to freeze up at the top where the tube enters into the freezer,that tube needs to be thawed, and to prevent it from freezing in the future the water valve needs to be replaced.

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