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The dvd part of the palsonic combo will not work after just watching a dvd. The tv is only 6 months old.

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  • kelly_a_pers Nov 10, 2010

    It accepts the disk, but then nothing seems to happen, and eve when the disk is in there, after it thinks about it for a while, it says there are no disks. I have tried differetnt dvd's, all with the same result.

  • kelly_a_pers Nov 10, 2010

    Thankyou so much! I will buy the lens cleaner first and see how I go.

    Also thankyou for the support number.




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What do you mean by does not work? Does it not read the disc or it won't even eject?

Posted on Nov 10, 2010

  • eagle338
    eagle338 Nov 10, 2010

    Ok that means there are two possibilities. Either the lens is dirty or the lens/laser mechanism is malfunctioning. The first thing to try would be to attempt to clean the lens. For this you are gonna need a special type of DVD known as lens cleaner DVD. Recommended brand is Sony. You can get it off ebay for about 10-15$. Once you get it, insert it into the drive and play it just like a normal DVD. Brushes will pop out from it and it will clean the surface of the lens. Try playing your DVDs again. If problem persists, then its confirmed that the laser assembly is malfunctioning. Since its only 6 months old it should be under warranty. You can contact Palsonic support at 1300 657 888 (select 1) to have it repaired/replaced.

  • eagle338
    eagle338 Nov 10, 2010

    You are welcome. Thank you for using Fixya!



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