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Hi there, I have a Dell All-in-one printer photo 964 and have never had any problems with it until yesterday. It keeps saying there is a paper jam and there is no paper stuck in it and I can't do anything more. Have tried turning it off and on numerous times and pressing the green tick key to clear, but nothing happens just the flashing green button on the on/off switch and the same message. Not really sure what else I can do. Hopefully you can help. thanks Lynne

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  1. Open Printers by clicking the Start button Hi there, I have a - 4f6cbd09-148c-4dd8-b1f2-48f232a2fd33.png, clicking Control Panel, clicking Hardware and Sound, and then clicking Printers.

  2. Right-click the printer you want to use, and then click Set as Default Printer. A check mark is displayed on the printer icon to mark it as your default printer.

gl_ico.png Tip

To add a shortcut to Printers on your Start menu, right-click the Start button , click Properties, and then, on the Start Menu tab, click Customize. Select the Printers check box, and then click OK.

Posted on Nov 10, 2010

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1 Answer

I have a Photo 964 printer with a paper jam. Normally, I just open up and remove the offending paper, but this time the paper is not visible in order to remove it. How do I find out where it is in order to...


please power off the printer and disassemble with help of tools and findout the problem. if you are not aware these things. cal a system troubleshooter and repair in your place only.

Oct 18, 2013 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

Problems getting printer to respond after clearing paper jam


hi try this http://support.dell.com/support/edocs/systems/3100cn/en/UG/section19.html your printer error is mentioned and a solution offered good luck

Aug 28, 2007 | Dell 3100cn Laser Printer

1 Answer

Everytime i try to print or copy it keeps saying paper jam and theres no jam i can see i put just one piece of paper and its not running through


lift the printer and shake to check if it sounds like a piece broken inside.. turn the printer off take the power brick out from the back.. manually pull the cartridge to extreme right then center.. check if cartridge is aligned correctly.. if nothing of this works.. contact dell for replacement under warranty.. if out of warranty.. inkjet printers cannot be repaired if broken.. u can buy a dell v313 of same quality for $59 with warranty..

Dec 30, 2009 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

It always says paper jam and it has no paper jam


  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.


if the problem remains, some of the sensor / switches might have become stuck or are out of place, or there is still a small piece of paper or something else inside the machine and its coming up as a paper jam.

The machine would need to be taken apart and cleaned to solve the issue.

Nov 03, 2009 | Dell Photo 964 All-In-One InkJet Printer

2 Answers

I can't print in color on dell photo 964


try to uninstall ur driver and install it again

Jun 07, 2009 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

My Dell Photo 964 All In One's output is not centered on the page


Remove the paper supply, and check the paper path for debris, (bits of paper, staples, paper clips) as these can cause jamming and skewing of the copy paper. clean the paper rollers with alcohol, make sure the paper is a good quality, and non of the sheets are folded over in the tray, Fan the paper to break any cuttung bonds. lastly make sure the paper guides are firmly against the paper in the tray.

Hope this is of some help.
Ed

May 19, 2009 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

ADF Jam


It sounds like the grabbing wheels in the document feeder are losing their grip. You can take alcohol to rub down and clean the rubber tires in the document feeder. There is a possibility that a very small piece of paper is jammed in the feeder as well, which can cause the paper to jam and make a weird noise. Please let me know if this resolves your issue. Thank you.

Mar 27, 2009 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

Paper jam in dell photo 964 . Took all the paper


Hi there
i have the exact same printer and this is what i did even though i took out all of the paper ( i thought) i got a flashlite and i opened up every thing that i could and then i looked and wow lots of little pieces of dust and some paper too so i removed all of that and after powering it up again it worked just fine so you may want to try that ok hope this helps solve your problem.
best regards mike

Mar 05, 2009 | Dell Photo 964 All-In-One InkJet Printer

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