Question about Apple iPod MA446LL/A MP3 Player

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IPod won't finish syncing

I brought in my iPod 80 to be repaired and the Geek Squad did a "rapid exchange" and I got the new one in the mail. When I go to sync the iPod in iTunes it starts of alright and syncs about 600 or so of the 5000+ songs I have in iTunes. Then it throws up "Attempting to copy to the disk failed. An unknown error occured (-69)." If I try to sync again I get a few songs and then "The required disk cannot be found." Did they just send me another broken iPod or can this be fixed?

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Hello Spaceboy,

It sounds like the replacement iPod which you received may be damaged. I would recommend that you take the unit you received back into the Geek Squad® counter at your local Best Buy™ store with all your paperwork (receipt, service plan, and a copy of the service order for the previous rapid exchange) and let them know. If the unit is defective, they should be able to arrange another rapid exchange for you. Sorry to hear about the difficulties!

Best Regards,
Ken
"Go Ahead. Use Us."

Posted on Jun 17, 2008

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Sending it in to Apple can be costly, check out whiteboxservice.com for iPod Touch repair.
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I would try reconfiguring your e-mail setting. Here is how you do it:

Set Up an Email Account to Use on an IPod Touch
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1 Answer

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Hello DDDBBB,

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You may also qualify for our rapid exchange program. If your local Best Buy store determines that the item is defective they can have a refurbished iPod drop-shipped to you as an exchange. You can ask the store for more details.

Best Regards,
Ken
"Go Ahead. Use Us."

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Unfortunately Geek Squad® technicians are not able to do iPod battery replacements in-store. You should take the iPod to an Apple Store for service or follow the procedure on the Apple Care Service Website: http://depot.info.apple.com/ipod.

Best Regards,
Ken
"Go Ahead. Use Us."

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1 Answer

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1 Answer

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1 Answer

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