I brought in my iPod 80 to be repaired and the Geek Squad did a "rapid exchange" and I got the new one in the mail. When I go to sync the iPod in iTunes it starts of alright and syncs about 600 or so of the 5000+ songs I have in iTunes. Then it throws up "Attempting to copy to the disk failed. An unknown error occured (-69)." If I try to sync again I get a few songs and then "The required disk cannot be found." Did they just send me another broken iPod or can this be fixed?
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Re: iPod won't finish syncing
It sounds like the replacement iPod which you received may be damaged. I would recommend that you take the unit you received back into the Geek Squad® counter at your local Best Buy™ store with all your paperwork (receipt, service plan, and a copy of the service order for the previous rapid exchange) and let them know. If the unit is defective, they should be able to arrange another rapid exchange for you. Sorry to hear about the difficulties!
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It could be the main board, especially if it's not staying on while you have it plugged in. Do you have the most updated software?
Sending it in to Apple can be costly, check out whiteboxservice.com for iPod Touch repair.
I would try reconfiguring your e-mail setting. Here is how you do it:
Set Up an Email Account to Use on an IPod Touch
Set up your iPod touch to sync by attaching the wide end of the USB cable into the dock at the bottom of your iPod. Insert the smaller end into a USB port on your computer. The keyboard ports on a desktop computer do not have enough power to sustain syncing, so use one of the ports on the computer itself.
Open iTunes and wait for your iPod to be recognized. Go to the "Info" tab at the top of the summary screen that appears.
Choose the type of email account you want to sync from the list of options. Refer to your iPod touch user manual to find out which mail programs are compatible with your iPod. Click on "Sync."
Get a free email account to use with your iPod touch if you do not have an email account through your Internet Service Provide (ISP). Both Yahoo! and Google Mail (Gmail) offer free email accounts that can be used with the iPod touch (see Resources below). Go to "Settings," "Mail" and "Account" to add an email address from Yahoo! or Gmail directly to your iPod touch.
Check and Send Email on Your IPod Touch
Tap the "Mail" icon on the home screen of your iPod. When you have unread mail in your inbox, the number of messages will display in a red circle at the top of the icon.
Touch the inbox or other mailboxes that you may have set up to see the unread messages. Each unread message will have a blue dot next to it.
Read a message by tapping on the subject line. The full message will then appear on your screen. To read another email, you can touch the up and down arrows or you can go back to the inbox to select another email.
View photo, video, word processing and spreadsheet attachments by downloading them to your iPod touch. Tap the attachment to open it. When it has finished downloading, you will be able to see it on the screen.
Reply to an email that you have been sent by tapping the "Reply" icon (it looks like a backward arrow) when you are viewing the message.
Send a new email by tapping the icon that looks like a pencil and paper. Use the keyboard to enter in the recipient's email address or choose an address from your contact list. Type the text of your message and touch "Send."
Check for new messages in your inbox by tapping the "Refresh" button. This is an icon that looks like a circular-shaped arrow.
Delete an email by touching it and then touching the trash can icon.
WARNING Syncing an email address to an iPod touch activates the email account and makes it ready to use on the device. It does not transfer actual email messages from the computer to the iPod touch. Conversely, remember that any changes in the settings that are made to the email account through the iPod will not sync back to the computer. Individual settings will have to be restored on the computer if desired.
Mkae sure you r running an Operating System COmpatible with the device, ie. Windows XP/Vista, if u r running the correct OS, insert the disk that came with the device, and you should get driver updates automatically, if all this takes place and still cant sync, check ur USB cord, if the cord works and still cant sync, contact support or a tech agent like Best Buy's Geek Squad
You also have an option to do "rapid exchange service" in which their
service center will send you a refurbished IPOD in about 3-4 days for
you to pick up in the store. It will be the model that you purchased,
unless they didn't have it, then they will give you the upgraded
version of that particular model.
The service plan that you purchased allows you to get your iPod repaired if it has a hardware failure during the lifetime of the service plan. You can take the unit into your local Best Buy™ store to get service.
You may also qualify for our rapid exchange program. If your local Best Buy store determines that the item is defective they can have a refurbished iPod drop-shipped to you as an exchange. You can ask the store for more details.
Hello Sofi507, Unfortunately Geek Squad® technicians are not able to do iPod battery replacements in-store.You should take the iPod to an Apple Store for service or follow the procedure on the Apple Care Service Website: http://depot.info.apple.com/ipod.