Question about Samsung WE356A5W Washer/Dryer Laundry Pedestal
We have a Samsung washing machine WA75B5. We do our laundry twice a week using the automatic full cycle mode on the machine (soaking to spinning). However, these past two laundry sessions, we encountered a problem..its power shuts off during the wash function. When switched back on, it works again but after a few seconds, shuts off, thus making it impossible to complete its full cycle. After doing our laundry manually, we tried to spin our rinsed clothes in the machine. It was able to successfully finish the whole spinning cycle. We have observed that it malfunctions during the wash cycle. We have checked the power plug for loose connections, but its fine.
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Posted on Jan 02, 2017
here is the most common cause for this problem, according to the Samsung repair guy that was here to fix mine today.
On these washing machines it is possible for some debris (in my case it was a small screw from my packet) to make its way passed the drum and into the pump. Once this happens then the impeller of the pump becomes restricted or completely blocked which will result in the above mentione symptoms.
On some machines the pump is on the front, on others at the rear of the machine. In my case it was at the rear, removing the rear panel will allow easy access to it. Have a bucket ready, when the hose is removed from the pump the water will be draining from the machine. 3 bolts and a hose clamp on the inlet and another on the outlet hose. Disconnect the electrical plug from the pump and you can remove it from the machine for cleaning. A very easy job, requiring little skills and not much in terms of tools. (make sure machine is UNPLUGGED from AC outlet)
Remove obstruction(s) from pump and reinstall in reverse order of disassembly. The guy says these pumps are really tough so if you hear it buzzing, trying to go while it's jammed it's a good sign it will work. If not, replacement will be necessary.
Cost me $140. Could have been worse I suppose. Advise: Empty pockets BEFORE washing clothes...
Posted on May 26, 2009
Since it can spin by selector then there is no problem with the spinning mechanism. Need to call warranty service to address the electronic sensor control.
Posted on Jan 09, 2010
I had the same problem. I ended up paying $300 ($100 part $200 labour) for an authorized technician to replace the control board and that fixed the problem.
Posted on Sep 22, 2010
SOURCE: I Have a Samsung Washing
Wow, I have the exact same problem. I reported it under my extended warranty, and the repair shop replaced the drum/bearings without fixing the problem.
I was looking at Consumer Reports today, and some of the people there reported the same thing. Interestingly, some also reported that Samsung told them they couldn't use this washer in places where the temperature got below 60 degrees because it's temperature sensitive, somehow.
But the overwhelming reports on this model are good. I got the whole sequence to run by putting it on perm press -- it spun OK!
Posted on Feb 11, 2011
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