Question about HP Office Equipment & Supplies

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Hi I have a HP C6380 all in one printer with the following error message - Oxc19a0036. Any suggestions on what I might do? Thanks Fiona

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  1. Without turning off the product, disconnect the USB cable from the rear of the product.
    NOTE: The USB cable connects to the port on the back of the product. The port is labeled with the USB icon (Hi I have a HP - c01424575.gif ). Figure 2: Example USB connection (your product might not look exactly the same as this example)
  2. Remove the cartridges from the product.
  3. Wait for the 'Insert Cartridges ' message to display on the control panel.
  4. Disconnect the power cord from the back of the product.
  5. Wait 60 seconds.
  6. Reconnect the power cord. If the product does not automatically turn on, press the Power button (c01602202.gif ).
  7. Reinsert the cartridges, and then close any open doors on the product.
  8. If you receive a prompt to print a calibration page, do so.
  9. Reconnect the USB cable to the rear of the product, and then try printing again.
Solution two: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.

Posted on Nov 10, 2010

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1 Answer

Turn off error 000FBB6


Hi, Try this, Unplug the unit for 30 min. and then try it again. all connections. This should set the machine to default.

Jan 14, 2014 | HP Photosmart C6380 All-In-One InkJet...

1 Answer

I am getting an error message #Oxc19a0036 and my cartridges are new


Hi,

This is Faulty Printhead Issue.

Click on the link below and follow the steps to resolve the issue.

If the steps does not resolve the issue, Contact HP Support on #1-800-474-6836 and hopefully your Printheads should get replaced if they are In-Warranty.

Check if your printer is still In-Warranty ( 12 months from the date of purchase ) then the Printhaeads will be replaced free of cost.

Ink System Failure Error


* Please rate this solution with Thumbs up and Testimony to help us improve providing support

Dec 30, 2010 | HP Office Equipment & Supplies

1 Answer

My Photosmart C6380 printer display says "ink system failure 0xc19a0023 Please turn printer off then on" . I have done that, manually cleaned the printhead contacts, unplugged it overnight, etc.,...


Hi There,

Please follow the below link :

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&cc=us&lc=en&dlc=en&product=3560280&tmp_track_link=ot_search#N48


Hope this resolves your issue

Thanks
Enjoy and Cheers !!!!

Please take time to vote for me if this solution resolves your issue..

Nov 01, 2010 | HP Photosmart C6380 All-In-One InkJet...

2 Answers

I get an error on my Photosmart C6380: Error message: oxc19a0023


I have done some searching on your problem. It seems like there is some kind of a Microsoft problem with your machine. You should try uninstalling your software and then upgrading the following:
Windows Installer
XML parser
.Net Framework

After you have upgraded these components as far as possible, try installing the software again.

Sources:
http://h30434.www3.hp.com/psg/board/message?board.id=Install&thread.id=3779&view=by_date_ascending&page=1

http://h30434.www3.hp.com/psg/board/message?board.id=Install&thread.id=3779

HP has several documented install errors but I cant find one that matches your description:
http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=14548&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=356028
0&lang=en


Please attach a screenshot of your error message. If you cant attach a screenshot then please do your best to retype all of the information in the error message.

Thanks

Mar 07, 2010 | HP Photosmart C6380 All-In-One InkJet...

1 Answer

Hp 6380 error message 0xc19a0023


Applicable error codes
This document applies to Ink System Failure error messages with any of the following codes:
0xC19A0001, 0xC19A0002, 0xC19A0003, 0xC19A0006, 0xC19A0008, 0xC19A0009, 0xC19A0013, 0xC19A0014, 0xC19A0015, 0xC19A0020, 0xC19A0021, 0xC19A0022, 0xC19A0023, 0xC19A0024, 0xC19A0025, 0xC19A0026, 0xC19A0027, 0xC19A0028, 0xC19A0030, 0xC19A0033, 0xC19A0034, 0xC19A0035, 0xC19A0036, 0xC19A0037, 0xc19A0040, 0xc19A0041, 0xc19A0042, 0xC19AC001, 0xC19AC002, 0xC19AC004, 0xC19AC008, 0xC19AC010, 0xC19AC020, 0xC19AC040, 0xC19AC063, 0xC19AC080, 0xC19AC0a5, 0xC19AC0c6, 0xC19AC0e7, 0xC19AC100, 0xC19AC129, 0xC19AC14a, 0xC19AC16b, 0xC19AC18c, 0xC19AC1ad, 0xC19AC1ce, 0xC19AC1ef, 0xC19AC200, 0xC19AC231, 0xC19AC252, 0xC19AC273, 0xC19AC294, 0xC19AC2b5, 0xC19AC2d6, 0xC19AC2f7, 0xC19AC318, 0xC19AC339, 0xC19AC35a, 0xC19AC37b, 0xC19AC39c, 0xC19AC3bd, 0xC19AC3de, 0xC19AC3ff, 0xC19AC400
HP Photosmart C6380 and others



Hi

There there to much to tell you what to do but I found a link for you to see it will tell you what to do just click on the link it will take you there.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&lc=en&dlc=he&cc=il&lang=he&rule=6783&product=3655608
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Feb 21, 2010 | HP Photosmart C6380 All-In-One InkJet...

1 Answer

Ink system failure


Hi


Thanks for using FixYa. To resolvethe issue of display of error Oxc19a0036 you’ll need to reset the printer andto reset it please follow the step-by-step procedure on the link---

Howto Reset Photo Smart Printers

Please do rate the solution andrevert for further assistance.


Thanks
Rylee

Jan 21, 2010 | HP Photosmart D7560 InkJet Printer

1 Answer

Ink system failure on photosmart c5380 0xc19a0036


Hi


Thanks for using FixYa. To resolvethe issue of display of error Oxc19a0036 you’ll need to reset the printer andto reset it please follow the step-by-step procedure on the link---

Howto Reset Photo Smart Printers

Please do rate the solution andrevert for further assistance.


Thanks
Rylee

Jan 17, 2010 | HP Photosmart C5380 All-In-One Laser...

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