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It will not boot up. What are the dos commands you hit before windows loads. What are some ideas for getting computer to boot. It trys and goes though all the dos screen

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  • becky_wood Nov 10, 2010

    try the safe mode and it still just goes back to the dos screen it just keeps turning off and back on.

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Try pressing F8 repeatedly when you first turn on the computer. This should take you into a safe mode menu. Within here try opening Safe mode and see if it will allow you to log into windows that away or try loading last known good configuration. If it does load you may want to check for and remove and recently added hardware or software.
Also check to see if there are any usb flash drives or any floppy discs in the computer. If so remove them.

Posted on Nov 10, 2010

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  • JD Tech Source
    JD Tech Source Nov 10, 2010

    See if you can load safe mode with commad prompt. If so follow the steps bellow. Also if not open the computer and make sure all cables are connected firmly. If still no result it sounds like your hard drive is going bad. May want to try reinstalling operating system or purchasing new hard drive and reinstalling operating system on it.

    To start System Restore using the Command prompt, follow these steps:

    Restart your computer, and then press and hold F8 during the initial startup to start your computer in safe mode with a Command prompt.

    Use the arrow keys to select the Safe mode with a Command prompt option.

    If you are prompted to select an operating system, use the arrow keys to select the appropriate operating system for your computer, and then press ENTER.

    Log on as an administrator or with an account that has administrator credentials.

    At the command prompt, type %systemroot%\system32\restore\rstrui.exe, and then press ENTER.

    Follow the instructions that appear on the screen to restore your computer to a functional state.

  • becky_wood Nov 10, 2010

    Thank you very much I did find this info on a different site, but by putting in a command it worked. We put in config.sys/reboot/selectbiosettings. or something like that anywaz. But either way it worked, but the bad news is now it always starts in default mode. Im happy it is at least working but any suggestion on how to get it to work without it being in default mode? Thanks for the help!!!

  • becky_wood Nov 10, 2010

    Also now every time we log off the internet an error occurs saying windows has encountered an error and needs to close. Do you know what this is caused from and what we can do to fix it?

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Why does it keep restarting and going to dos prompts


Restart your computer
During the boot process you will see on the screen to press a certain

key to enter setup usually the Delete or F2 key

this will vary depending on your computer and operating system

Press and hold that key during the boot up process to enter BIOS using the arrow keys load failsafe defaults or load optimized

defaults press escape then press f10 to save to cmos to restart


hope this helps

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When i turn on my computer it starts to boot up then goes to microsoft windows xp.the next screen is a blu one thats says avg install path :c:\program files\avg\avg2012


See if you can uninstall AVG by booting up into Safe Mode.

Turn off the computer, then hit the power button to turn it back on and immediately start hitting the F8 key repeatedly until you see SAFE MODE. Take the Safe Mode With Networking option (this will give you internet connectivity) and let it boot up. Safe Mode will look different to you, the screen will be darker and the icons bigger, this is normal. Uninstall AVG then reboot and see if you are ok. Download and install Microsoft Security Essentials as your antivirus program.


If you still get the blue screen, Try running the Check Disk Utility.



To run the check disk utility you will need a repair disc or a operating system disc. Put the disc in the cd drive and boot from it. You want to get to the Dos Command Prompt (Black screen with white letters) and type the following command: chkdsk /r
Check disk will run well over an hour or two and you will notice the percentages going from high to low, this is normal. Let it run to completion. Then reboot machine.

If check disk fails to solve your problem you might have to reinstall windows. Try doing a Repair Install that way you don't loose your data, documents, music, pictures, videos or programs.

In windows xp you get to the dos command prompt by selecting R for repair when the options appear.

In Vista and Windows 7 you want to get to the recovery console and look down at the bottom of the window for the Dos Command.

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Try booting up in Safe Mode and see what happens.

Turn off the computer, then hit the power button to turn it back on and immediately start hitting the F8 key repeatedly until you see SAFE MODE. Take the Safe Mode option and let it boot up. Safe Mode will look different to you, the screen will be darker and the icons bigger, this is normal. If it boots up ok, then do a restart into your normal windows mode.


Try running the check disk utility.



To run the check disk utility you will need a repair disc or a operating system disc. Put the disc in the cd drive and boot from it. You want to get to the Dos Command Prompt (Black screen with white letters) and type the following command: chkdsk /r
Check disk will run well over an hour or two and you will notice the percentages going from high to low, this is normal. Let it run to completion. Then reboot machine.

If check disk fails to solve your problem you might have to reinstall windows. Try doing a Repair Install that way you don't loose your data, documents, music, pictures, videos or programs.

In windows xp you get to the dos command prompt by selecting R for repair when the options appear.

In Vista and Windows 7 you want to get to the recovery console and look down at the bottom of the window for the Dos Command.

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1 Answer

When i start up my advent laptop it starts up as normal but when i put my password in, it trys to log on but then it goes on to logging off how do i fix this ?


Try running the check disk utility.

To run the check disk utility you will need a repair disc or a operating system disc. Put the disc in the cd drive and boot from it. You want to get to the Dos Command Prompt (Black screen with white letters) and type the following command: chkdsk /r
Check disk will run well over an hour or two and you will notice the percentages going from high to low, this is normal. Let it run to completion. Then reboot machine.

If check disk fails to solve your problem you might have to reinstall windows. Try doing a Repair Install that way you don't loose your data, documents, music, pictures, videos or programs.

In windows xp you get to the dos command prompt by selecting R for repair when the options appear.

In Vista and Windows 7 you want to get to the recovery console and look down at the bottom of the window for the Dos Command.

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1 Answer

Acer aspire one flash BSOD then loops booting up


You can repeatedly hit the F8 key when you turn it on to get to the Safe Mode and other options. Select the option to Disable Automatic Restart so that you can see what the error is on the blue screen.

Try running the check disk utility.

To run the check disk utility you will need a repair disc or a operating system disc. Put the disc in the cd drive and boot from it. You want to get to the Dos Command Prompt (Black screen with white letters) and type the following command: chkdsk /r
Check disk will run well over an hour or two and you will notice the percentages going from high to low, this is normal. Let it run to completion. Then reboot machine.

If check disk fails to solve your problem you might have to reinstall windows. Try doing a Repair Install that way you don't loose your data, documents, music, pictures, videos or programs.

In windows xp you get to the dos command prompt by selecting R for repair when the options appear.

In Vista and Windows 7 you want to get to the recovery console and look down at the bottom of the window for the Dos Command.

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1 Answer

When I press F8 key and it's not giving a option to restore my computer


No bootable device means the system cannot boot from where ever you are trying to boot. If you have something in the CD Drive other than a Repair Disc or Operating System Disc remove it.

Try booting from your hard drive. Turn off the computer then turn it back on and watch the screen for which key it says to hit to Change the Boot Sequence or Boot Order. Hit that key when you see the message or you will have to start over. Select the Hard Drive as your boot device. If you get a message about an unbootable device then you will need to run the Check Disk Utility. If it boots, then you will need to make a permanent change to the Boot Sequence or Boot Order.

To make a permanent change turn the computer off, then turn it back on and watch the screen for which key it says to hit to get into the Bios or System Setup. When you see the message, hit the key otherwise you will have to reboot and start over. When the Bios or System Setup window opens tab over and Change the Boot Order or Boot Sequence and save your changes.

To run the check disk utility you will need a repair disc or a operating system disc. Put the disc in the cd drive and boot from it. You want to get to the Dos Command Prompt (Black screen with white letters) and type the following command: chkdsk /r
Check disk will run well over an hour or two and you will notice the percentages going from high to low, this is normal. Let it run to completion. Then reboot machine.

If check disk fails to solve your problem you might have to reinstall windows. Try doing a Repair Install that way you don't loose your data, documents, music, pictures, videos or programs.

In windows xp you get to the dos command prompt by selecting R for repair when the options appear.

In Vista and Windows 7 you want to get to the recovery console and look down at the bottom of the window for the Dos Command.

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1 Answer

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Sounds like you need to run the check disk utiltity but since you don't have a CD Drive, you're up the creek without a paddle. try booting up into Safe Mode and if you get there successfully reboot and see if the normal mode works, if not you can uninstall Microsoft Security Essential in Safe mode. Or you can use System Restore to restore back to a point (date and time) when the system was working ok. Click Start/Programs/Accessories/System Tools/System Restore and select a restore point before you loaded Security Essentials. In Windows 7 just click Start then type System Restore in the search box above the start then look at the returned results and click System Restore.

System Restore does not lose any of your data, documents, music, pictures, videos or programs (unless the programs was installed after the date and time you selected).

To get into safe mode follow the steps below:

Turn off the computer, then hit the power button to turn it back on and immediately start hitting the F8 key repeatedly until you see SAFE MODE. Take the Safe Mode option and let it boot up. Safe Mode will look different to you, the screen will be darker and the icons bigger, this is normal.


To run the check disk utility you will need a repair disc or a operating system disc. Put the disc in the cd drive and boot from it. You want to get to the Dos Command Prompt (Black screen with white letters) and type the following command: chkdsk /r
Check disk will run well over an hour or two and you will notice the percentages going from high to low, this is normal. Let it run to completion. Then reboot machine.

If check disk fails to solve your problem you might have to reinstall windows. Try doing a Repair Install that way you don't loose your data, documents, music, pictures, videos or programs.

In windows xp you get to the dos command prompt by selecting R for repair when the options appear.

In Vista and Windows 7 you want to get to the recovery console and look down at the bottom of the window for the Dos Command.

You can try to get to a dos command prompt or you can see if the system will allow you to boot in Safe Mode to get to the dos command prompt.

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1 Answer

My computer trys to turn on but just sits there on and off on and off


Does it show a blue screen? If so you want to disable the automatic restart so you can read the error message.
To run the check disk utility you will need a repair disc ora operating system disc. Put the disc in the cd drive and boot fromit. You want to get to the Dos Command Prompt (Black screen with whiteletters) and type the following command: chkdsk /r
Check disk will run well over an hour or two and you will notice thepercentages going from high to low, this is normal. Let it run tocompletion. Then reboot machine.

If check disk fails to solve your problem you might have to reinstall windows.Try doing a Repair Install that way you don't loose your data, documents,music, pictures, videos or programs.

In windows xp you get to the dos command prompt by selecting R for repair whenthe options appear.

In Vista and Windows 7 you want to get to the recoveryconsole and look down at the bottom of the window for the Dos Command.

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1 Answer

I just setup my Asus CM6850 desktop computer and when windows gets ready to setup, I get the error "The computer restarted unexpectedly or encountered an error." When you restart it it goes...


Run System File Checker. From a DOS/Command window type: sfc /scannow

To open a DOS window, boot in safe-mode by pressing F8 repeatedly during the boot process (prior to seeing the Windows splash screen), then once in Windows go to Start > All Programs > Accessories > Command Prompt.

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2 Answers

Unable to load


How to get to a MS-DOS prompt.
Reason: If Windows or the computer is not operating properly, it may be necessary to get to a MS-DOS prompt to diagnose and to perform additional troubleshooting on the computer.
Solution: MS-DOS users
Windows 3.x users
Windows 95, 98 and ME users
Windows NT, 2000 and XP users
Windows Vista users
Other PC Operating System users

MS-DOS users If you are running MS-DOS with no other operating systems, the computer should be booting into a MS-DOS prompt automatically unless you have a shell or other program loading automatically. If the computer is not getting you to a MS-DOS prompt, reboot the computer and as the computer is booting, press the F5 key when you see the message "Starting MS-DOS" or the MS-DOS version. This will load the default standard MS-DOS. If you successfully get to a MS-DOS prompt and would like to prevent the computer from loading the program that is preventing you from getting to a MS-DOS prompt, or if you would like to fix possible error messages you may be receiving when booting the computer, edit the autoexec.bat and/or the config.sys files.

Windows 95, 98, and ME users If you are able to get into Windows 95, 98 or ME, you can get to a MS-DOS prompt by following the below steps.
  1. Click Start
  2. Click Run
  3. Type "command" and press enter.
This will open a MS-DOS shell. However, if you are attempting to troubleshoot an issue with the computer and are using Microsoft Windows 95 or Windows 98we suggest you restart the computer into MS-DOS. To do this follow the below steps.
  1. Click Start
  2. Click Shutdown
  3. Choose the option to restart the computer into a MS-DOS prompt.
If you are unable to get into Windows 95 or Windows 98 to get into a MS-DOS prompt, follow the below instructions (Windows ME does not have this option).
  1. Reboot the computer
  2. As the computer is booting, press the F8 key when you hear a beep or when you see "Starting Windows 95" or "Starting Windows 98". Windows 98 users sometimes may find it easier to press and hold the left CTRL key as the computer is booting.
  3. If done properly the user should get to a screen similar to the below screen.
Microsoft Windows 95 Startup Menu
============================= 1. Normal
2. Logged (\BOOTLOG.TXT)
3. Safe mode
4. Step-by-step confirmation
5. Command prompt only
6. Safe mode command prompt only
Enter a choice: 1
F5=Safe Mode Shift+F5=Command prompt Shift+F8= Step-by-step confirmation [N]

4. Select the option for Safe mode command prompt only.
Windows NT, 2000, XP, and Vista users If you're running Windows NT, 2000, or Windows XP and need to get to MS-DOS prompt follow the below steps.
  1. Click Start
  2. Click Run or click in the "Start Search" field if you're running Vista
  3. Type "cmd" or "command" and press enter.
Additional information about the difference between "cmd" and "command" can be found on document CH000395. If you're attempting to get into a MS-DOS prompt to troubleshoot the computer boot the computer into safe mode. Additional information about how to get into safe mode can be found on document CHSAFE. Windows 2000, XP, and Vista users who are unable to boot the computer into Normal Windows mode or Safe mode can also enter the recovery console to manage their computer from a prompt. Additional information about how to do this can be found on document CH000627. Finally, if you are experiencing issues getting into Windows NT, 2000, or XP, it may be necessary to run troubleshooting steps from a MS-DOS prompt. It is recommended that the Network Administrator get into the MS-DOS prompt by using either a standard MS-DOS boot diskette (note: will not be able to access data using a standard MS-DOS bootable diskette) or the ERD diskettes created after the installation of Windows NT, or boot from the Windows XP CD.

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