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I get this about every 18 months to 2 years. The solution has been to purchase a replacement lid for the milk jug. I've just paid (yesterday, as it happens) £16.99 for one online. This will be my fourth, and we're all set to go for another 18 months-2 years.
Btw, I've tried dismantling the lid to clean it etc, (many times), and it seems to make no difference. A replacement lid is what's needed.
For milk frothing issues, soak the milk jug cover in hot water and rinse
several times. If it has a froth control that can be removed by sliding
in the direction of travel towards the edge whilst jiggling it gently
up and down. Clean off the little o-ring with a toothpick, be gentle.
The control should easily slide and click back in place when done.
Froth still no good? Examine the milk coupling to ensure the o-rings are
in the right spot and are pliable and undamaged. There should be an
o-ring (usually green) on the top spigot, a (black) o-ring at the front
of the bottom spigot and a (red) oring at the rear. The groove halfway
along the spigot should be clear. Now with the toothpick and a hot moist
cloth clean all the crud from the milk coupling, especially inside the
smaller spigot. Check the tiny hole at the back of the larger spigot is
Check the flow from the hot water spout is good. If not, there are
internal issues, try descaling. If it is, test the frothing jug, if it
is still weak either the jug cover or the milk coupling needs to be
replaced. Get them to try a known good test jug at your local coffee
service center to find out which, most will be happy to do this at the
Where is it blowing steam from? If it is coming from the milk spout then it most likely that the milk jug is blocked somewhere. If it is coming from where the jug connects to the machine (coupling) then you might need to change the complete coupling (assuming you used the correct orings). The biggest cause of frothing problems with these machines is lack of cleaning of the milk jug. Soak the top in quality milk cleaner for at least an hour and rinse thoroughly. Also run cleaner through it regularly using the milk only function.
Had the same prolem replaced the coupling where the jug clips in. Item 111 - part number 5532123200 coupling. If your not technically experienced then you may need to take it to a service agent. Had to fairly well dismantle machine to complete repair.
You did not state anything about descaling, but every now and then, I also add water and descaler to the milk container and use the "Frothing" program to run through the water and descaling-solution (double-click the Cappuchino button).
I have also noticed that the first cup (and sometimes even the second) will produce less milk, and not as well frothed milk as later cups. My theory is that the machine is warmer when producing later cups.
If possible, you could try to run two-three frothings of plain water through before switching to milk. I realize this is inconvenient, but it could be worth testing this to see if it helps. We luckily have two milk containers and keep one filled with water just for the purpose of heating up (or whatever we do :) the frothing system before serving the first cappuchino.
I purchased a unit second hand for my wife's birthday today. It's only 4 months old, got it home, tested it, same problem... No froth!
I've read all the posts here and all were very helpful troubleshooting guides however they did not solve the issue.
Understanding how the frothing mechanism functions is half the battle in figuring out the solution. It's a simple vacuum type system. No doubt you've read about checking the orings. This is definately the first thing to check however if this is not the reason then consider the following.
The larger of the white tubes that has the red and black oring inserts deep into its port on the tap. Why? It pushes steam past the milk pipe directly into the chrome frothing tube which causes a vacuum essentially drawing milk up it's hose creating the froth. What you can't see without further investigation is that on the underside of the tube centered between the red and black orings is a small hole. This hole is responsible for drawing the milk upwards. If this is blocked, and it probably is then no milk and no froth. Use a really small screwdriver to carefully clean the white tube both from the front and the little hole underneath.
So in conclusion. Any air leak between the red and black orings will prevent the vacuum required to draw milk up the tube and alternatively any blockage of the milk channel will also obviously prevent the flow into the frothing mechanism. Hope this helps.
Here's what I did... with great success: If you've cleaned all the milk deposits from around the o rings and you still have a problem then its almost certainly the milk spout (the little pipe that directs foamy milk into your cup)
Detatch the spout and get a 2.5 mm drill bit and use it to clean all the milk deposits out of the part that plugs into the lid. Rinse through with water to clean away all the bits of hard milk.
[If you put water through the spout before and after, you will notice a dramatic difference]
Doing this completely fixed the problem for me (I had about 3 years of milk build up in mine!).