Question about Dell 1230C Laser Printer

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Hi Everyone: I've been getting this same DEV. HOME ERROR, but I have a Dell 1230c Color Laser Printer, which has really worked fine until about a month ago. I contacted Dell and they told me this was not a printer error, but a computer error, possibly with configuration of Windows 7 which came loaded on my new computer. So I contacted Microsoft and one of their technicians has been trying just about everything he knows, including restoring my system back to when I bought it in August and NOTHING helps. So he suspects I go back to Dell and let them know they could be wrong and find out if they know what I can do. If anyone is familiar with this model printer and what I can do to correct it without spending a small fortune for parts, etc. I would appreciate it very much. Thanks, in advance, for your help! Sincerely, Anita (aka bklynbabe)

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  • bklynbabe Nov 13, 2010

    Before I contacted FixYa, this is all something that a technician from Microsoft and myself have done with little results. However, the last time I reinstalled my printer and the "test page" printed successfully and so for now I just leave my printer on and I don't shut it off. If it's not being used, it seems to go into a "sleep mode" like my computer. So this seems to be some sort of work-around for now, until I go on vacation and don't have a choice but to actually shut off everything. I guess that will be the real test, but I just don't want to take that chance right now :(



    Thanks for your help, but I think the bottom line is that Dell has to probably create a new driver for this model printer to prevent this from happening with Windows 7 so your solution was not a new one that hasn't been tried.



    Sincerely,

    Anita

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This is a software error, not a hardware one, so no parts to buy. This is caused when Windows can't communicate with the printer because the driver is malformed/badly configured.
Uninstall all the drivers related to Dell printer from the computer, and then download (as in Save, not Run) the drivers from here
http://goo.gl/KJxWR
Once the download is complete make sure to have the printer disconnected, reboot one more time, launch the installer and follow the instructions.
If this doesn't fix it then an update to Windows must have changed something. Do an System Restore to a period before that and then disable the Automatic Update - put it on Notify. Then update one file at a time until you find the one that breaks the driver - uninstall it and set it to Never again to be notified about it.

Posted on Nov 10, 2010

  • Azrael SRL Nov 13, 2010

    Yes, apparently the driver is badly written. Sorry, i can't help you with that.

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