Question about Philips HDD1630 MP3 Player

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Help im using the device manager and it says failed to repair device please reconnect the device to the computer. Please close all applications accesing the device and retry. I reconnected it and I do not have any applications accesing the device.

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Restart the computer and then try it. If that doesn't work install and reinstall the software.
Thanks,
Lee

Posted on Jun 17, 2008

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Posted on Jan 02, 2017

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1 Answer

My computer do not recognize my mp3 player


Hi sirbeverly,

You may want to attempt a Repair - instructions for this process are specific to each model. You can find valuable Support resources by visiting www.philips.com/support and enter your model number (listed on the product itself, typically starts with "SA").

If you haven't already done so, you can reach Customer Support at 1-888-744-5477. An agent will also be able to walk you through this process.

Hope this helps! Rate and comment this solution!

REPAIR INSTRUCTIONS:

Try doing a soft reset first.

  1. Insert a small pin or unfolded paperclip into the reset hole located at the back of the player.
  2. Hold until the player shuts down.
  3. Power on the player again by using the Power on/off key.
Note: Your songs and data will not be lost or corrupted by a soft reset.

If soft reset does not work, then you may have to use the Device Manager to REPAIR/RECOVER your player (Note: For some models, a Repair can be performed using Philips Songbird).

If you have not already installed the Device Manager, follow the on screen instructions to install the Device Manager from the installation CD or download the latest version of the Device Manager application from http://www.philips.com/support.
  1. Make sure all other applications Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device. Launch the Device Manager at Start->Programs->Philips Device Manager on your PC. Select the REPAIR tab on the dialogue box.
  2. Power off the player. Press and hold the "+" key and then connect it to the PC until you are prompted to release the key.
  3. Select the device name SA60xx and then click OK and REPAIR. IMPORTANT: All music & content of your device will be erased once the Player is repaired.070327115306_18301.gif
  4. Once the repair is complete a dialogue box will pop up; click OK and unplug the Player from the computer.
    070327115511_18302.gif
  5. The Device Manager will close automatically once the success message is displayed. Close all opened application and then unplug your device.
Once the Player is disconnected from the computer, the display will show "Firmware Upgrading" for a couple of seconds and then start up as usual.

Tip: Update your player's firmware to the latest version to reduce the chance of future hang-ups. See "How do I update my player with the latest firmware?" for instructions.

If you have any additional questions or issues, Consumer Care can be reached at 1-888-744-5477.

Hope this helps! If so, please let me know by rating this solution so that I can help others more effectively!

Sep 13, 2011 | Philips GoGear Ariaz MP3 Player

1 Answer

My philips HDD14xx gogear says please connect to pc and when I connect it still doesn't work


Hi fathy eldin,

For more information on the Philips GoGear SA6045, like FAQ's, software, manuals and more, visit http://ow.ly/5R5Ud.

There is an FAQ on PC Recognition @ http://ow.ly/5R5YV, but I would consider performing a Repair/Recovery, which oftentimes resolves these types of issues and also updates the firmware in the process.

Try doing a soft reset first.

  1. Insert a small pin or unfolded paperclip into the reset hole located at the back of the player.
  2. Hold until the player shuts down.
  3. Power on the player again by using the Power on/off key.
Note: Your songs and data will not be lost or corrupted by a soft reset.

If soft reset does not work, then you may have to use the Device Manager to REPAIR/RECOVER your player:

  1. If you have not already installed the Device Manager, follow the on screen instructions to install the Device Manager from the installation CD or download the latest version of the Device Manager application from http://www.philips.com/support.
  2. Make sure all other applications Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device. Launch the Device Manager at Start->Programs->Philips Device Manager on your PC. Select the REPAIR tab on the dialogue box.
  3. Power off the player. Press and hold the "+" key and then connect it to the PC until you are prompted to release the key.
  4. Select the device name SA60xx and then click OK and REPAIR. IMPORTANT: All music & content of your device will be erased once the Player is repaired.070327115306_18301.gif
  5. Once the repair is complete a dialogue box will pop up; click OK and unplug the Player from the computer.
    070327115511_18302.gif
  6. The Device Manager will close automatically once the success message is displayed. Close all opened application and then unplug your device.
Once the Player is disconnected from the computer, the display will show "Firmware Upgrading" for a couple of seconds and then start up as usual.

Tip: Update your player's firmware to the latest version to reduce the chance of future hang-ups. See "How do I update my player with the latest firmware?" for instructions.

If you have any additional questions or issues, Consumer Care can be reached at 1-888-744-5477.

Hope this helps! If so, please let me know by rating this solution so that I can help others more effectively!

Aug 01, 2011 | Philips GOGEAR SA6045 MP3 Player

1 Answer

My gogear, when pluged into my laptop just charges but my loptop does not recognize it, my mp3 reads ''its ok to disconnect''


Hi jlvaskes77,

For more information on the Philips GoGear SA6045, like FAQ's, software, manuals and more, visit http://ow.ly/5R5Ud.

There is an FAQ on PC Recognition @ http://ow.ly/5R5YV, but I would consider performing a Repair/Recovery, which oftentimes resolves these types of issues and also updates the firmware in the process.

Try doing a soft reset first.
  1. Insert a small pin or unfolded paperclip into the reset hole located at the back of the player.
  2. Hold until the player shuts down.
  3. Power on the player again by using the Power on/off key.
Note: Your songs and data will not be lost or corrupted by a soft reset.

If soft reset does not work, then you may have to use the Device Manager to REPAIR/RECOVER your player:
  1. If you have not already installed the Device Manager, follow the on screen instructions to install the Device Manager from the installation CD or download the latest version of the Device Manager application from http://www.philips.com/support.
  2. Make sure all other applications Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device. Launch the Device Manager at Start->Programs->Philips Device Manager on your PC. Select the REPAIR tab on the dialogue box.
  3. Power off the player. Press and hold the "+" key and then connect it to the PC until you are prompted to release the key.
  4. Select the device name SA60xx and then click OK and REPAIR. IMPORTANT: All music & content of your device will be erased once the Player is repaired.070327115306_18301.gif
  5. Once the repair is complete a dialogue box will pop up; click OK and unplug the Player from the computer.
    070327115511_18302.gif
  6. The Device Manager will close automatically once the success message is displayed. Close all opened application and then unplug your device.
Once the Player is disconnected from the computer, the display will show "Firmware Upgrading" for a couple of seconds and then start up as usual.

Tip: Update your player's firmware to the latest version to reduce the chance of future hang-ups. See "How do I update my player with the latest firmware?" for instructions.

If you have any additional questions or issues, Consumer Care can be reached at 1-888-744-5477.

Hope this helps! If so, please let me know by rating this solution so that I can help others more effectively!

Jul 30, 2011 | Philips GOGEAR SA6045 MP3 Player

1 Answer

What do i do... i have been getting a system error file... cant play music or anything...please help me


Firstly, I'd suggest that you do a soft reset of your player. You will find the reset button next to the 'power on' button on the side of the player. Please hold the Reset button using a pen tip or other sharp object for 10 seconds. Now turn it on.

If that doesn't work, I'd suggest that you format your player or repair it using Philips device manager. Contents may be removed by using this function. So make sure to back up your contents.

Format:
On your computer desktop, double-click "My computer". Double-click on the MP3 player's icon. Right-click on the Internal Storage icon and then select "Format".

Repair using Device manager:
Launch Device Manager and click the Tool menu and select "Repair", then follow the instructions to perform the repair process. Make sure all other applications such as Philips Plug-in, Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device.

Hope this works.

Mar 14, 2011 | Philips GOGEAR SA6045 MP3 Player

1 Answer

HI MY GOGEAR VIBE SAYS UPDATING 99% AND WILL NOT GO ANY FURTHER. PLEASE HELP bredawalsh@yahoo.co.uk Thank You


Firstly, I'd suggest that you do a soft reset of your player. You will find the reset button next to the 'power on' button on the side of the player. Please hold the Reset button using a pen tip or other sharp object for 10 seconds. Now turn it on.

If that doesn't work, I'd suggest that you format your player or repair it using Philips songbird or device manager depending on which software is used on your MP3 player. If your model number starts with SA1..... your player supports device manager. If it starts with SA2.... then it uses Philips Songbird. You can install them from the CD that came with your player or download it from Philips support site.
Contents may be removed by using this function. So make sure to back up your contents.

Format:
On your computer desktop, double-click "My computer". Double-click on the MP3 player's icon. Right-click on the Internal Storage icon and then select "Format".

Repair using Songbird:
Launch Songbird and then connect your player to your computer. Select "Repair" under the "Tools" menu. Follow the instructions given by the pop-up windows to perform the repair process.

Repair using Device manager:
Launch Device Manager and click the Tool menu and select "Repair", then follow the instructions to perform the repair process. Make sure all other applications such as Philips Plug-in, Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device.

Hope it helps.

Mar 03, 2011 | Philips GoGear ViBE Digital Media Player

1 Answer

Every time i turn on my mp3 it goes to uploading and stays at 40 %. I've already reset it and this still doesnt help


Ok, If soft reset does not work, then you may have to use the Device Manager to recover your player:
If you have not already installed the Device Manager, follow the on screen instructions to install the Device Manager from the installation CD or download the latest version of the Device Manager application from http://www.philips.com/support.
Make sure all other applications Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device. Launch the Device Manager at Start->Programs->Philips Device Manager on your PC. Select the REPAIR tab on the dialogue box.
Power off the player. Press and hold the "+" key and then connect it to the PC until you are prompted to release the key.
Select the device name and then click OK and REPAIR.
IMPORTANT: All music & content of your device will be erased once the Player is repaired.
Once the repair is complete a dialogue box will pop up; click OK and unplug the Player from the computer.
The Device Manager will close automatically once the success message is displayed. Close all opened application and then unplug your device.
Once the Player is disconnected from the computer, the display will show "Firmware Upgrading" for a couple of seconds and then start up as usual.
Tip: Update your player's firmware to the latest version to reduce the chance of future hang-ups.
Hope this helps

Feb 26, 2011 | Philips GOGEAR SA6045 MP3 Player

1 Answer

The formate


Ok, if you need to format the player, please connect it to the PC.

On your computer desktop, double-click "My computer". Double-click on the MP3 player's icon. Right-click on the Internal Storage icon and then select "Format".

If that doesn't work, I'd suggest that you repair it using Philips device manager. Contents may be removed by using this function. So make sure to back up your contents.

Repair using Device manager:
Launch Device Manager and click the Tool menu and select "Repair", then follow the instructions to perform the repair process. Make sure all other applications such as Philips Plug-in, Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device.

Hope this helps.

Feb 12, 2011 | Philips GOGEAR SA6045 MP3 Player

2 Answers

Hi got phillips gogear mp4 player for xmas the screen has froze updating at 99% what can i do ? no buttons are working!!


Firstly, I'd suggest that you do a soft reset of your player. You will find the reset button next to the 'power on' button on the side of the player. Please hold the Reset button using a pen tip or other sharp object for 10 seconds. Now turn it on.

If that doesn't work, I'd suggest that you format your player or repair it using Philips songbird or device manager. If your model number starts with SA1..... your player supports device manager. If it starts with SA2.... then it uses Philips Songbird. You can install them from the CD that came with your player or download it from Philips support site.

Contents may be removed by using this function. So make sure to back up your contents.

Format:
On your computer desktop, double-click "My computer". Double-click on the MP3 player's icon. Right-click on the Internal Storage icon and then select "Format".
Repair using Songbird:

Launch Songbird and then connect your player to your computer. Select "Repair" under the "Tools" menu. Follow the instructions given by the pop-up windows to perform the repair process.

Repair using Device manager:
Launch Device Manager and click the Tool menu and select "Repair", then follow the instructions to perform the repair process. Make sure all other applications such as Philips Plug-in, Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device.

Hope this works.

Jan 01, 2011 | Philips GoGear Muse Digital Media Player

1 Answer

When i turn on mp3 player it says phillips for a minute then says file system error then shuts off then i hook it up to the computer and the phillips thing dosent come on its like its not hooked up but...


Hello.
Welcome To Fixya Community.
Glad to Help You Sir ^^

Most likely this kind of problems occurs when the Mp3 Player's Firmware Corrupted, In Order to Fix that you shud upgrade/install the Firmware to your Mp3 Player.Please Follow these Steps to Fix Your Problem:

  1. Download the attached zip file into a temp folder of your PC
  2. Unzip the file into the temp folder and then double click theDM_WEB_ENG.exe file to install the latest version of the Device Manageron your PC
  3. Follow screen instructions to complete the installation of the latest version of the Device Manager application on your PC..
  4. Connect the GoGear to the power supply with the AC/DC adapter.
  5. Make sure all other applications such as Philips Device Plug-in,Windows Media Player or Windows Explorer that accessing the device areclosed or else Device Manager will not recognize the device. Launch theDevice Manager at Start->Programs->Philips DeviceManager->Philips Device Manager on your PC.
  6. Select the REPAIR tab on the dialogue box and then click Repair to start repairing.
    IMPORTANT: All music & content of the device will be erased once the GoGear is repaired.
  7. Once the repair is complete a dialogue box will pop up; click OK andunplug the GoGear from the computer. Follow all screen instructions tocomplete the repair.
  8. The Device Manager will close automatically once the success message isdisplayed. Close all opened application and then unplug your device.
Once the GoGear is disconnected from the computer, the display willshow “Firmware Upgrading” for a couple of seconds and then start up asusual. You will then need to re-sync the GoGear using Windows MediaPlayer to place your files back on the GoGear.



Downloads:
HDD6320_6330_DM_WEB_EN​G_5_2.zip
Additional Help:
Philips GoGear Jukebox HDD6330 Manual Guide

Thank You for Using Fixya
Please Don't Hesitate asking me If you need any Further Info.
Good Luck


Nov 05, 2009 | Philips GoGear HDD6330 MP3 Player

1 Answer

Can not view pics on mp3 player


GoGear is missing music or pictures. The missing files can be seen using Windows Explorer or Windows Media Player but not on the menu of the GoGear. Most of the time the issue occurs after loading new files on the unit. What could be the problem?


Answer
The database of the device may be corrupted, this may be resolved with the firmware upgrade to version 2.4. Please follow the instructions below to upgrade the firmware

IMPORTANT: Please note that since this is a special release, updating the device with this firmware version will result in the loss of all content (music , photos, data files) currently on your device. It is advised to first back up all the content from the device to your PC before carrying out the update. You should copy any files you don't want to lose to your hard drive using Windows Explorer.

  1. Download the attached zip file into a temp folder of your PC
  2. Unzip the file into the temp folder and then double click the DM_WEB_ENG.exe file to install the latest version of the Device Manager on your PC
  3. Follow screen instructions to complete the installation of the latest version of the Device Manager application on your PC. (Version 5.3 (022) for HDD1420, HDD1620, HDD1630 & HDD1635) (Version 5.2 (022) for HDD6320 & HDD6330)
  4. Connect the GoGear to the power supply with the AC/DC adapter.
  5. Make sure all other applications such as Philips Device Plug-in, Windows Media Player or Windows Explorer that accessing the device are closed or else Device Manager will not recognize the device. Launch the Device Manager at Start->Programs->Philips Device Manager->Philips Device Manager on your PC.
  6. Select the REPAIR tab on the dialogue box and then click Repair to start repairing.
    IMPORTANT: All music & content of the device will be erased once the GoGear is repaired.
  7. Once the repair is complete a dialogue box will pop up; click OK and unplug the GoGear from the computer. Follow all screen instructions to complete the repair.
  8. The Device Manager will close automatically once the success message is displayed. Close all opened application and then unplug y our device.
  9. Once the GoGear is disconnected from the computer, the display will show “Firmware Upgrading” for a couple of seconds and then start up as usual. You will then need to re-sync the GoGear using Windows Media Player to place your files back on the GoGear.

Nov 28, 2008 | Philips GoGear HDD6330 MP3 Player

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