Question about Gateway MX6920 Notebook

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Does my protection plan cover a damaged LCD screen on my laptop?

My laptop screen has been damaged due to closing the laptop. There are black marks covering a section of the screen. Is this damage covered by my Service Protection Plan?

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  • countrygirl3 Jun 17, 2008

    Please give me any information or what to do.

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It depends on the warranty you purchased. Most basic warranties do not cover accidental damage, such as the damage your laptop sustained. Your best bet is to contact Gateway directly - they will be able to determine your warranty coverage. (Or if you purchased through a store like Best Buy, take it to them.) If you do not have ADP, you would have to pay for the repairs out of pocket.

Posted on Jun 17, 2008

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Pink screen


Problem can be;

1) Graphics chipset
2) Video Cable
3) screen Inverter (IF Used)
4) LCD screen

Diagnose to find out.
I need the laptop manufacturer name, and model number.
Model number can be found on the Bottom of the laptop.

Post back in a Comment.

A) Graphics chipset:

An external monitor is used to check, and see if the display is also pinkish on it; or it is OK. Info posted I need, I will detail this procedure out step by step.

Display good on external monitor means graphics chipset is OK.
(Mounting is usually the problem)
Means problem is screen Inverter (IF used), or Video Cable, or LCD screen.

B) Video Cable:

The Video Cable connects to the motherboard, in an area under the Keyboard, or under the Switch Cover.
(Depending on laptop design, Switch Cover may be an integral part of Palm Rest Cover)

From there it leads under, or close by the left Hinge; and then goes up into the Display Assembly.

IF, a screen Inverter is used, the Video Cable has a separate small cable that branches off; and connects to one side of the screen Inverter.
The main part of the Video Cable connects to the back of the LCD screen.

Just due to normal repeated opening, and closing of the laptop; the Video Cable may become pulled on, and/or pinched.
This can lead to a loose connection at the motherboard side, or LCD screen side. (and/or screen Inverter, IF screen Inverter is used)

Can also lead to a damaged Video Cable. (Stretched/Broken wires inside it)
This can cause a pinkish screen.

C) screen Inverter:

With Backlighting that uses CCFL/s for a Backlight, a screen Inverter is used.
(Cold Cathode Fluorescent Lamp)

For Backlighting that is LED, a screen Inverter MAY, or MAY NOT be used.
(First design LED backlighting seemed to. Later design LED backlighting, does not. Light Emitting Diode)

A screen Inverter is used to convert the power (Electricity), from the laptop; for the LCD screen and Backlight.
Screen Inverter going out, can cause a pinkish screen.

D) LCD screen:
Graphics chipset is good, Video Cable connections are good; no damaged Video Cable, screen Inverter is good (IF used); problem is LCD screen.

Awaiting manufacturer name, and model number.

Regards,
joecoolvette

Apr 30, 2013 | PC Laptops

1 Answer

Advent 4211 screen to base connection problem


Video Cable

The Video Cable connects to the motherboard.

It then runs along under the Left Hinge, and connects to the back of LCD screen.

{LED backlighting. Does not use a screen Inverter]

Due to just normal opening, and closing of the laptop; the Video Cable may be pinched.

This can cause the connection of the Video Cable TO motherboard, to be loose; and/or LCD screen.

Solution is to partially disassemble the laptop, and PHYSICALLY make sure the connection at motherboard is tight.
Visual inspection will NOT do.

Connection at back of LCD screen needs to be Physically checked also. (Try to plug in tighter)

Also visually inspect the sheath of the Video Cable, for apparent signs of damage.
Any signs of damage to the sheath, may mean damage to the tiny wires inside the Video Cable.
(Stretched/Broken)

Also due to the age of the laptop, suspect cracking of the insulation, of the wires inside the Video Cable.
If you have a multimeter, set it to OHM's (1K), and check continuity of every wire in the Video Cable.
Or take it to a small computer store, and have the resident tech check it.

The Advent 4211 is just a rebadged MSI Wind U100, according to my findings,

Disassembly guide,

http://www.bit-tech.net/hardware/laptops/2008/07/05/breaking-wind/1

That's the problem, the Video Cable,

http://microdream.co.uk/advent-4211-c-lcd-screen-cable-k19-3030019-h58.html

[ In the photo, the large connector at bottom plugs into the LCD screen.
The smaller connector at the upper right plugs into the motherboard.
The separate black wire you see with the eyelet on it, is a Ground wire ]

For additional questions please post in a Comment
Regards,
joecoolvette

Dec 14, 2012 | Advent 4211c Notebook

1 Answer

Display divided into 3 parts


LCD screen cracked, and Three even strips going across? Doubtful. Haven't seen it but I always have my mind open.

Three strips that are irregularly shaped? Look like glass that has cracked?
'Jagged edges'?

LCD screen is broken.

Three even strips indicates to me, that there may be a problem with the Video Cable. Then the screen Inverter is next in the diagnoses.
My money is on the Video Cable.

ALL power removed, Anti-Static Precautions FOLLOWED, I would check out the graphics chipset first.

1) Laptop OFF, monitor OFF, connect a VGA monitor to the VGA port on the laptop.
Left rear side. This is an example of a VGA Cable, and VGA connector. (VGA port on a laptop ),

http://en.wikipedia.org/wiki/VGA_connector

(Color of connector does Not matter. It is generally Blue, though)

You can use a CRT type of monitor, (Looks like a small TV), or a flat LCD screen monitor if it has a VGA cable.

2) Turn the monitor on. If a CRT type allow it to warm up.
Turn the laptop on.

There are at least 3 display options available;
1) Laptop internal monitor ONLY
2) Laptop internal monitor AND external VGA monitor
3) External VGA monitor ONLY

Press, and hold down on the Fn key, and at the same time tap once on the F5 key. (The F5 key is the Display Toggle-Over key)

No display on external VGA monitor?
Hold the Fn key down again, and tap once more on the F5 key.

Is the display on the external VGA monitor, the same as the internal monitor of the laptop?

Problem is the graphics chipset.

Display is fine on the external VGA monitor?
Problem is the Video Cable, screen Inverter, or LCD screen.

Video Cable:

A) http://www.irisvista.com/tech/laptops/Toshiba-Satellite-A105/big/Toshiba-Satellite-A105-14.jpg

Switch Cover removed, Keyboard removed. Shows you where the Video Cable plugs into the motherboard.

B) http://www.irisvista.com/tech/laptops/Toshiba-Satellite-A105/big/Toshiba-Satellite-A105-21.jpg

Palm Rest Cover you can see the white rectangular connector, for the motherboard side of the Video Cable, at the top left.
It's above the black cable, and near the screw hole.

The Video Cable leads from the motherboard, up through the left Hinge, and into the Display Assembly.
From there it connects to the screen Inverter, and back of the LCD screen.

http://www.ebay.com/itm/Toshiba-Satellite-A105-6017B0050801-LCD-Video-Cable-Genuine-OEM-Laptop-TESTED-/290754851160?forcev4exp=true&forceRpt=true

In the photo, (You can hover your mouse cursor on it to enlarge), the right side connector plugs into the back of the LCD screen.

The black connector to the far left connects to the motherboard.
The small white connector at the top with the Red, Green, Black, etc wires, connects to the screen Inverter.

(The small Black cable, that comes out from the black motherboard connector, is a Ground wire )

Due to the close proximity of the Video Cable to the left Hinge, it can be pulled on from just normal opening, and closing of the laptop over time.

This means the Video Cable connection on the motherboard side could be loose, or the LCD screen side, or both.

The diagnoses is to PHYSICALLY check BOTH connections. A loose connection at the motherboard, or at the back of the LCD screen could be so small in distance, that you will not see it with the human eye.

Could also result in damage to the Video Cable.
View the Video Cable with the Switch Cover removed, and see if there are any obvious signs of damage to the sheath of the cable.

If there is there could be damage to the tiny wires inside the Video Cable. (Stretched/Broken)

Use a multimeter set to OHMs, to check all wires inside the Video Cable for continuity, or have a 'Mom and Pop' computer store check it for a few bucks, or replace the Video Cable.

Video cable connections are tight? Video cable continuity check checks out OK?
Screen Inverter.

The test for a screen Inverter is to use a sensitive multimeter.
Read fairly expensive.

http://www.fonerbooks.com/test.htm

Not having access to a sensitive multimeter that you can use, means just replacing the screen Inverter. Seems like 'part changing', and it is, but you have to work with what you've got.

http://www.sparepartswarehouse.com/Toshiba,Satellite,A105,Laptop,Inverters.aspx

Find THE model number for your laptop, and the correct screen Inverter. A screen Inverter, and an LCD screen are a MATCHED unit.

Screen Inverter is checked out to be OK, or replaced, and symptoms are still the same, the problem is the LCD screen.

Remember, the first part of the diagnoses was to see if the divided parts were EVEN going across, or jagged and irregularly shaped.

Jagged in shape, and not even strips going across, means cracks in the LCD screen.
Replace.

http://www.irisvista.com/tech/laptops/Toshiba-Satellite-A105/remove-replace-LCD-screen-1.htm

[ Main article for A and B links above;

http://www.irisvista.com/tech/laptops/Toshiba-Satellite-A105/remove-motherboard-1.htm ]

For additional questions please post in a Comment

Regards,
joecoolvette

Oct 22, 2012 | Toshiba Sattelite A105-S2051 Notebook

3 Answers

Screen craking guaranty my laptop screen damage i take 1 year ago and also under guaranty preoid


Contact Compaq here:

http://h18000.www1.hp.com/cpq-country/cpq_support.html?jumpid=hpr_R1002_USEN

Dec 11, 2009 | Compaq Presario CQ60-220US PC Laptop

1 Answer

What do I need to do with my laptop? My son


the LCD probably is probably damaged. visit any Notebook shop and have it replaced... just the LCD...

Aug 10, 2009 | HP Compaq 6720s Notebook

1 Answer

Laptop has a black screen


hello,
your LCD screen maybe damage due to impact i suggest you bring it to the computer shop for repair. most common damage are the screen and hard drive due to strong impact.

regards

Jul 13, 2009 | PC Laptops

1 Answer

Hi i want to know the adress to send my hp laptop for a reparation in canada because my screen is broke


First of all....make sure that your notebook is covered with Accidental Damage Protection Plan.

If your Notebook is under normal Factory Warranty provided by HP, you cannot get the LCD replaced for free.

However, you need to contact HP Technical support either through Telephone if the Notebook is under warranty or Chat Support even if the Notebook is out of warranty to get the required details.

Additionally, if the Notebook is out of warranty, I recommend you to go for a new Notebook rather than getting the LCD Replaced since replacing the LCD will cost you as of a new Basic Notebook.

However, if you wish to get the Notebook repaired by HP, you can contact any nearest BestBuy, CompUSA or RadioShack stores which are HP Authorized Service Providers.

Hope this helps.

Sep 02, 2008 | HP Pavilion dv6000z Notebook

2 Answers

BROKEN LAPTOP


this one has to go back through HP..sorry to report that.

Jun 14, 2008 | HP Pavilion dv2000t 14.1" Notebook Laptop...

2 Answers

Laptop upper part screen burn


If you are talking about the plastic cover, you can do that. If you have never been under the covers on this unit, it will probably take 2-3 hours to do it. I'd suggest looking somewhere like Ebay to try to pick up a used, non functioning LCD unit, for as cheap as you can. Went you take the parts out of the used unit, you should have a pretty good idea as how to replace the cover on your unit.
Ron-

Feb 22, 2008 | HP Compaq Presario V2000 Notebook

2 Answers

Black Spots on LCD for Latitude D505


If you?re positive that the black spots aren?t dirt or scratches on the outside of your screen you are probably dealing with dead screen pixels. Short of replacing the LCD screen there is no way to repair them.

Dec 13, 2006 | Dell Latitude D505 Notebook

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