Question about Dell 962 Photo All-In-One InkJet Printer

1 Answer

It won't scan. pushed mode to scan to file, pushed color and black start buttons - no scanning action. I'm using it on an HP computer - I downloaded driver from internet.

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  • Kandi Cook Nov 10, 2010

    When you push the scan button, nothing happens? No message on the digital area? It doesn't say "downloading applications" or "please wait"?

    You said you downloaded the driver from the internet, did you get the image software for scanning too?

    Can you print from your computer on this printer?

    Is there a dell program installed on your desktop? Can you see a Del ICON? If so, what is the name of the software that is installed?

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Click here: http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&os=WLH&osl=en&catid=&impid=&SystemID=PRN_ALL_A926 and select your OS and download the latest version of the driver. Then uninstall the older version on your PC, reboot, and install this version. Dont plug in the printer to your PC until instructed to do so in the installer.

Hope that helps! Should you have any further questions,please feel free to post them here.

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Posted on Nov 10, 2010

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I have installed HP PHoto and Imaging Softward for ScanJet 3570c 48 bit. Everytime I try to click on icons on the scanner, my computer shows an error message that there is a problem with connecting to the...


Does the same error occur if you launch a scan from the computer? What OS do you have? Vista only has a basic driver available and does not support the scanner buttons. (You can launch the scans from a number of options: third-party software, Windows Fax and Scan (new scan), Microsoft Paint (File > Import from Scanner or Camera > New Scan) and Windows Photo Gallery.)

If the error occurs when you launch the scan from the computer, try a new data cable and different USB ports. Try a direct USB connection if you use a hub. Then check your USB ports and the drivers for the USB. (For Windows, look in the Device Manager. Start > Control Panel > System > Device Manager (exact directions will depend on the OS).

The HP Photo and Imaging software requires you to set the default scan destinations in the software before you can use the buttons on the scanner (for those OS/driver versions that support the feature). Always open the software and scan from the computer to see what the defaults will be. Each version of HP's imaging software set up these buttons differently; the help option is useful. Try Scan > Scan settings to find where to set the color and black & white destinations.

I hope this helps. If you add a comment with your OS and whether the computer can launch a scan, I'll provide additional help if I can.

Cindy Wells
(who inherited a scanner when a USB hub failure aggravated the original user into buying a new scanner thinking it was a scanner problem.)

Aug 12, 2011 | HP ScanJet 3570C Flatbed Scanner

1 Answer

Can not scan pictures- says operation could not be completed (error0x00000015) the device is not ready


Issue

Your product released before Windows XP, Windows Vista, or Windows 7, and HP has not released drivers that support scanning for your product.
You have not installed the available HP software that includes scanning.
You are troubleshooting a scanning problem and need a quick workaround until you resolve your issue.

Windows XP
Follow these steps for the Windows XP operating system.
Scanning with Paint
To scan a document using Paint in Windows XP, follow these steps:
NOTE: Before you begin, make sure that the product is connected to your computer.

Click Start , point to All Programs , point to Accessories , and then click Paint .
Click File , and then click From Scanner or Camera .
Make any desired setting changes.
Click Scan .

Video of scanning with Paint
The following video demonstrates how to scan with Paint.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
hide
Features available with WIA drivers
The following scan options and file types are available when you scan with WIA drivers:
Scan Options
Color picture
Grayscale picture
Black and white picture
Black and white text
Custom Settings

Contrast or Brightness adjustment
Resolution (75 - 4800 dpi, within the limits of the scanner model)
Picture type (Color, Grayscale, Black and White)

Supported file types
.bmp - Bitmap Image File
.jpg - JPG Image File
.tif - Tagged Image File
.png - Portable Network Graphics File
.pcx - Paintbrush Bitmap Image File
hide
Experiencing Scanning Errors?
If you experience an error during scanning, try these general scan troubleshooting steps (c02114802) (in English).
Workaround
Perform the following steps if you are unable to scan directly from HP Solution Center in Windows XP.

Click Start , and then click My Computer .
Double-click Local Disc (C:) .
Double-click Program Files .
Double-click HP .
Double-click Digital Imaging .
Double-click Bin .
Locate and double-click one of the following files. You will only have one to choose from.
Hpiscnapp.exe
Hpqscnvw.exe
This will launch the HP Scan application.
Select New Scan , and then change any desired settings to the scan.
Click Accept to save the scan to the desired location.
Follow these steps if you need to save the scan as another file type, such as a .PDF:
Right-click the recently saved file to open it in another application, such as Microsoft Word.
Save the new scan as the desired file type.

Jul 21, 2011 | HP Photosmart C4150 All-In-One InkJet...

1 Answer

My HP 5300 C scans the items but when I try to open them they look like colors are missing. This happens on both black and white items and color items. What I get are shades of purple?


For Precisionscan scanning software, delete HPCCOPY files and reinstall the scanning software.
  1. From the Windows Desktop, select Start , Find , and Files or Folders .
  2. Type HPCCOPY.* in the Named box and C: in the Look In box. Click Find Now .
  3. When the files appear, select all the HPCCOPY files; right-click and select Delete .
  4. Reinstall the HP scanning software.
  5. Shut down the computer, cycle power on the scanner and turn the computer back on. The error should no longer occur.
For Precisionscan pro scanning software, delete HPIPCOPY files and reinstall the scanning software.
  1. From the Windows Desktop, select Start , Find , and Files or Folders .
  2. Type HPIPCOPY.* in the Named box and C: in the Look In box. Click Find Now .
  3. When the files appear, select all the HPIPCOPY files; right-click and select Delete .
  4. Reinstall the HP scanning software.
  5. Shut down the computer, cycle power on the scanner and turn the computer back on. The error should no longer occur.

Feb 01, 2011 | HP ScanJet 5300C Flatbed Scanner

1 Answer

I havea mx310 but have lost the manual - how do i set up to scan photos?


You can download your manual from this site:

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx310#BrochuresAndManuals

Solution: Setting scan methods for the button (Windows) - MX310

Scanning using the Operation Panel

You can scan documents using the operation panel.
Important

bullet.gifDo not disconnect or connect the USB cable while the machine is in use.

bullet.gifIn Windows XP, the program selection dialog box may open when you press the Color Start or Black Start button on the machine for the first time. In that case, select MP Navigator EX, then select Always use this program for this action and click 'OK'. From the next time, MP Navigator EX will start automatically regardless of the selected scan mode.


arrow.gifSelecting a Response to Commands from the Operation Panel


1. Place the document face-down on the platen.



2. Press the Scan button on the machine.


The machine enters Scan Mode.



3. Press the Color Start or Black Start button on the machine.



MP Navigator EX starts on the connected computer. Scan documents on the platen or ADF (Auto Document Feeder) using MP Navigator EX.

Trust this is helpful.

Dec 14, 2010 | Canon PIXMA MX310 All-In-One Printer

1 Answer

How do use the scan.


Scanning using the Operation Panel

Load the document on the platen glass or in the ADF.

Press the [Scan] button on the machine.

The machine switches to Scan Mode


Press the [Color Start] or [Black Start] button on the machine


MP Navigator starts on the connected computer. You can scan in documents placed on the platen glass or in the ADF using MP Navigator.

Nov 23, 2010 | Canon Pixma MP450 All-In-One InkJet...

2 Answers

The scanner won't scan to the computer, but when I test it in scanners & cameras it says it is working.


This is my solution :

1st step : Turn on your *HP Deskjet F4185*.
2nd step : Click the Start menu.
3rd step : Click Devices and printers. A new window will appear.
4th step : Then, click the "Fax button ".The window Fax and Scan window will appear.
5th step : On the lower left corner , click "Scan" below the "Fax" button.Scanned documents (if there's any) will appear.
6th step : Click "New scan" button below the "File" button. And your printer will start! Glad to help..

Mar 29, 2010 | HP DeskJet F380 All-In-One Printer

1 Answer

Machine is not recognizing the scan command (button?) no action, but I can copy. what do I do?


You have to be connected to a computer for the scan to work, also have Canon scan software running. After you press scan you choose how to save scan and then press black or color start to start the scan.

Nov 20, 2009 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

When i scan the images are black and white not color


Reset the device when it is not functioning properly. If the device is not functioning properly or to clear memory, reset it.
  1. On the operator panel, press and hold the <ON/OFF> button for one second. (The display will go blank.)
    Note: It may be necessary to unplug the power cord if pressing the ON/OFF button does not shut off the printer.
  2. Wait approximately ten seconds and then press the <ON/OFF> button again.
  3. Wait until the device has completed its cycling process before submitting another job request.

Selecting a Response to Commands from the Operation Panel
You can specify a response resulting from pressing the <Color Start> or <Black Start> button on the machine. Setting the response with MP Navigator allows you to scan documents easily.
Important:
With network connection, only MP Navigator can be launched. Configure the settings accordingly.
With USB connection, with Windows XP, the program selection dialog box will be displayed the first time you press the <Color Start> or <Black Start> button on the machine, as shown below. Select 'MP Navigator', select the 'Always use this program for this action' checkbox, and then click 'OK'. By specifying this setting, selecting any scan mode launches MP Navigator, and the selected action will be performed.
2bdd44c.jpg
alwaysuse.gif
1. Click the Windows 'Start' button, then click 'Control Panel' (Non-Windows XP: click the 'Start' button, then click 'Settings' -> 'Control Panel').

2. In the resulting window, click 'Printers and Other Hardware', then click (or double-click) 'Scanners and Cameras'.

3. Right-click the scanner icon for the machine, then click 'Properties'.

4. On the 'Events' tab, in 'Actions', specify the setting to launch MP Navigator. Specify 'MP Navigator Ver2.1' for 'Select an event' and for all events. (Windows 98/Windows 2000: Select an event in 'Scanner events' and specify 'MP Navigator Ver2.1' for 'Send to this application'.) If the settings are already configured to launch MP Navigator, click 'Cancel' to exit.
1a2907c.jpg
Important:
If MP Navigator is not set as the program to launch, you will need to select an application to launch each time you press the <Color Start>/<Black Start> button.

5. Click 'OK'. Windows 2000 only: Restart your computer.

Setting actions for the <Color Start> and <Black Start> buttons with MP Navigator

MP Navigator enables you to specify the response resulting from pressing the <Color Start> or <Black Start> button on the machine. You can specify the response individually for each event.

1. On the Windows desktop, double-click 'MP Navigator 2.1'. Alternatively, click '(All) Programs' from the <Start> button on the Windows taskbar, point to 'Canon Utilities', then 'MP Navigator 2.1'. Then click 'MP Navigator 2.1'.
MP Navigator opens

2. Click 'Preferences', and specify settings in the Color Button and Black Button tabs to determine the response resulting from pressing the <Color Start> or <Black Start> button on the machine.
3ad6e6d.jpg
3. Select 'Event', and configure the settings in 'Actions'.
e1ed3b1.jpg
4. Click 'OK'. The operation will be performed according to the scan mode settings when you press the <Color Start> or <Black Start> button on the machine

Color Button/Black Button Tabs

The Color Button and Black Button tabs allow you to configure the following settings. Click 'Color Button' or 'Black Button' to open the corresponding tab. Setting items are identical in both tabs.
28e5332.jpg

The following scan modes are available from the operation panel on the machine:
Save to PC Save the captured image data on your computer. Save as PDF file Save the captured image data as PDF files on your computer. Attach to E-mail Attach the captured image data to e-mail. Open with application Open the captured image data with the selected application
Action:

The setting items vary by event.

I hope it helps!!!

Nov 27, 2008 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

Blank Scan from HP Scanjet 5590 Flatbed Auto Feed


Scanning is possible in 'Text' mode and 'Picture' Mode. In text mode, which is simple 'Black & White", this can happen, particulalrly if the text is in color. Either you increase the contrast settings or scan the document in Grey/color and convert it to B&W using the software. By this you need not check if there is output!. ( I am assuming that otherwise the scanner is performing okay). File size in B&W is very small as compared to Grey/color.

S. Mohan

Apr 04, 2008 | HP Scanjet 5590 Flatbed Scanner

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