Question about HP Photosmart C5180 All-In-One InkJet Printer

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I want to scan a picture onto my laptop i connected the cables and evrything. ir prints fine. but it dosent want to scan and my printer is a dell 924

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Did you install the full software (if available for your OS) before connecting the cables? Were you trying to launch the scan from the computer or the scanner? The scanner buttons will not work unless the full software is installed and the monitor program is running.

If you installed the generic OS driver, uninstall it and then unplug the data cable. Then download and install the software from http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=1153481& . Select your OS and click Next then click on Drivers. Start scans from the computer first. (HP Solution Center has destination buttons that need to be set before the buttons on the scanner can work. Once you scan from the computer, you will have a better idea of the settings you should use as defaults for the buttons.)

Try connecting the printer directly to the computer, if you use a USB hub or print server. Also try a new USB cable. The scanner requires bi-directional communication and thus can fail even if the printer works. Your cable should be 6' or less in length.

WinXP, Vista and Win7 have options for scanning without the HP software. However, they do not work with the scanner buttons. Launch Paint (Start > All Programs > Accessories > Paint) and select File > Import from Camera or Scanner > From Scanner in any of the listed OS versions. Vista and Win7 also include Windows Fax and Scan (New Scan). Vista has included Photo Gallery that also can acquire Scans (this is available for Win7 as part of the Windows Live package download).

I hope this helps.

Cindy Wells
(additional information can be obtained here: http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&dlc=en&product=1153481 )

Posted on Nov 09, 2010

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2 Answers

I have a dell 924 printer and I cannot seem to find the right port for it. can you help me?


The system will assign the port. You can download the driver and manual for the 924 at

http://support.dell.com/support/topics/global.aspx/support/my_systems_info/manuals?c=us&cs=19&l=en&s=dhs&~ck=anavml

To connect the printer, connect the printer and computer using a USB cable, download and install the driver, turn on the printer. The system should sense the printer and install it so it can be used. Let me know if this solves the problem. Thanks.

Jul 19, 2010 | Dell 924 All-in-One InkJet Printer

1 Answer

Dell 924 printer won't work on vista OS


First, here is a link to the vista 32 bit drivers. Install these drivers if you have not installed them before.

Second, if you are using Vista 64 bit, Dell does not make a driver for the 64 bit O/S. You can re-install your Vista to 32 bit or buy a printer that is compatible with 64 bit O/S

Aug 06, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

My Dell 924 printer is printing blank pages


Hi there,
" Unplug the printer cable from the computer.
" Unistall the printer drivers from Device manager and also unistall the all the printer appications
" restart the computer
" try to download drivers from the website
" after installing drivers and software it will ask you to connect the printer.
" then you can connect the printer and and try to Print the test page.

Thanks

Thiru

Jun 17, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

Printer is printing fine but will not scan


go to page 59 of the manual ("http://support.dell.com/support/edocs/systems/924/en/om_en/om_en.pdf" if you don't have it) look for code 2100 at the bottom of the page. good luck!

Feb 25, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

Dell Photo 926 - unable to scan


1. try to make a copy.

if it copy fine, then its an issue with software.

2. Try to scan with MS Paint,

Click on Start > All Programs > Accessories > Paint
Click on file > from scanners and camera > scan

It should scan if its not the windows issue...

3. Try different computer if it does not scan with Paint\

4. If it works with Paint, try to open Dell AIO center and try to fax from that too...

5. Turn the printer off, take the power brick out from back of the printer where power cable goes in , wait for 15 seconds to connect it back and turn on and try again to print, it should work fine

Oct 28, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Dell 924 Printer


Download printer driver for vista and then try

Dec 23, 2007 | Dell 924 All-in-One InkJet Printer

1 Answer

Dell 924 will not scan


Try reinstalling the driver. Usually the scanning utility needs to be tied to an application like photoshop to process.

Oct 23, 2007 | Dell 924 All-in-One InkJet Printer

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