Question about Microsoft Xbox 360 Console

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When I turned on my system, it had system error contact xbox customer support. There is a red light flashing on the bottom right, around the power button. I don't know what to do. Please help.

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  • Master
  • 643 Answers

Some of us suddenly when we turn on our Xbox 360 console one day we got one red light flashes on the ROL (Ring of Light) around the Xbox 360 power button, and we got an Error message appearing on the TV screen "System error" also might occur with any error code like E66, E67, E68, E71, E74 or E77, all the same.
When I turned on my - systemerrore74.jpg
When you get any of these messages appearing on your screen with one red light flashing on the ROL of your Xbox 360 console that's an indicator of a hardware problem with the console connection to one of the parts connected to it as the hard drive or cables.

oneredlight.jpg
So, first disconnect all power and AV cables from the back of your Xbox 360 console and also unplug the power cord from the wall socket, wait for a minute then reconnect them all back and try to turn on your Xbox 360 console once more.

If that doesn't work, it seems then to be a fault with your Xbox 360 hard drive so turn off the console again and remove the hard drive then turn on your Xbox 360 console without the hard drive, supposed then to work fine, it might be an intermittent issue and when you reconnect the hard drive your Xbox 360 will work fine all after, or it will just work fine without the hard drive so it will be then definitely a fault with your Xbox 360 hard drive so call Xbox 360 customer support to exchange the hard drive for you.

The Xbox 360 console might even keep giving you the same error code even after you remove the hard drive so it will then appear to be a fault with your Xbox 360 console not the hard drive & also in a case like this we need to contact Xbox 360 customer support to exchange the console.


Read more: http://xbox360help.blogspot.com/2007/03/one-red-flashing-light-xbox.html#ixzz14pQlSds6

Posted on Nov 09, 2010

6 Suggested Answers

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  • 2 Answers

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Posted on Jan 02, 2017

sandrew
  • 2961 Answers

SOURCE: XBox 360 Console Problem

this refers to a hardware failure, see below http://support.microsoft.com/kb/906937?sd=xbox

Posted on Sep 10, 2007

  • 124 Answers

SOURCE: 360xbox one red bar flashing E-74

First check your AV cable. Unplug it, put it back in, turn back on. If that doesn't work, long story short, call support (18004myxbox).

Error explanation below:

E-74 - There is high chance it's a scaler chip problem (the "ANA" or "HANA" chip near the AV cable connection) it can also be caused by a faulty AV cable so check that first. In some cases it is a problem with the GPU and may be repairable by doing the x-clamp replacement (error 102)

102 error - Error in the "Digital Backbone" (CPU/GPU/RAM), this is usually caused by a cold solder joint between the GPU and the mainboard.
There are two theories to fixing this one deals with the "X" clamps that hold down the chips. The other involves re-Heating the chips. DO NOT attempt either of these if your console is still under warranty. If your console is still under warranty return it to the store where it was purchased or call MS to have it replaced.

Posted on Jan 22, 2009

aa22
  • 5 Answers

SOURCE: xbox has red light in bottom right corner

error 74 just send it to microsoft

Posted on Feb 28, 2009

repairtech99
  • 767 Answers

SOURCE: single red light in bottom right of circle is red

Yes I know it well . There is a small circle of solder balls
under the GPU that have pulled away from the main pc board.

I had to bulild re-flow workstation for this specific problem .
The GPUis getting so hot that it warps the pc board and
pulls its connections right of the board .

Bottom line is the GPU needs to be re soldered to the pc board
and properly clamp down . over heating the GPU X clamp mod
is a temporary fix and hazardous to unit.

Thats it

Posted on Aug 25, 2009

damonumber5
  • 340 Answers

SOURCE: system error contact xbox customer care. 1

Its the E code at the bottom of the writing thats important, if its E74 and your console is less than 3 years old and has not been tampered with in any way:ie it has not been opened,you are covered by microsofts 3 year warranty visit www.xbox.com/support if its any other error code, re-post with the code we may be able to help.
Remember thumbs up if this helps.

Posted on Feb 01, 2010

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Red flashing light in bottom right hand corner of xbox 360 arcade console. Says System Error contact customer support error code E 73.


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hi, here follows a possible solution from Microsoft support:
One light on the ring of light around the power button on your Xbox 360 console flashes red.
You might also see the following error message on your television screen or monitor: System Error. Contact Xbox Customer Support. This message is followed by an error code in the format of "Exx," where xx is a two-digit number.
Note If you see error code "E74" on your screen, click the following article number to view the article in the Microsoft Knowledge Base: 941377 E74 error appears when you use your Xbox 360 console Back to the top
CAUSE A single flashing light might indicate a hardware failure on your Xbox 360 console. Back to the top
THINGS TO TRY Step 1: Disconnect and reconnect all cables a. Turn off your Xbox 360 console. b. Unplug all memory units, controllers, and accessories from your console. c. Unplug everything from the back of your console, including power and video cables. d. Unplug your power supply from the wall, and then unplug the short cord from the power brick. e. Plug everything back in. Make sure that you make all connections firmly.
f. Turn on your console. If the problem still occurs, go to step 2. Back to the top
Step 2: Remove the hard drive To see whether the problem involves the Xbox 360 Hard Drive, temporarily remove the hard disk unit. If your Xbox 360 console does not have a hard disk, go to step 3. To remove the Xbox 360 Hard Drive, follow these steps: a. Turn off the console. b. Locate the hard disk on your console.
c. Press the release button on the hard disk, and then lift the hard disk from the console.
d. Turn on your console. If these steps resolve the issue, reattach the hard disk to verify that the error occurs only when your Xbox 360 Hard Drive is connected. If this is true, contact Xbox customer support to order a replacement hard disk. To contact Xbox customer support, visit the following Web site: http://www.xbox.com/support/contact If this does not resolve your issue, go to step 3. Back to the top
Step 3: Disconnect any memory units a. Turn off your Xbox 360console. b. Unplug any memory units attached to your console. c. Turn on the console. If these steps resolve the issue, reattach the memory units to verify that the error occurs only when a memory unit is connected. If this is true, contact Xbox Customer Support to order a replacement memory unit. To contact Xbox Customer Support, visit the following Web site: http://www.xbox.com/support/contact If this does not resolve your issue, go to step 4. Back to the top
Step 4: Request a repair If the previous steps do not resolve your single flashing light issue, there are no additional troubleshooting steps and your Xbox 360 console must be repaired at our service center. https://myservice.xbox.com/it-it/Pages/welcome.aspx

Jul 31, 2010 | Microsoft Xbox 360 Console

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Red flashing lights


If you have 4 lights, check your A/V cord. 3 lights is the Red Ring of Death. Call Microsoft. They have an extended 3 year warranty for this problem. hope this helps AJ

Nov 16, 2009 | Microsoft Xbox 360 Console

1 Answer

1 flashing red ring


The lower-right quadrant of the Ring of Light flashes red on the front of your Xbox 3602.gif console. You also receive the following error message in multiple languages on your television screen or monitor:
System Error2.gif. Contact Xbox Customer Support. This message begins with an error code in the format "Exx," where xx is a two-digit number.

The following indicator will flash on and off repeated on the front panel of your Xbox 360 console:
Collapse this imageExpand this image 1rol.gif
If one red light is flashing and you receive a different error message2.gif or error code than those that were described previously or you don’t receive an error message or code, your console may be experiencing a different issue. In this case, see "References/links."

This problem occurs when your Xbox 360 console experiences a hardware failure.

  1. Turn off your console, disconnect and reconnect all cables, and then turn on your console.
  2. If an Xbox Hard Drive2.gif is attached to your console, turn off your console, and then remove the Xbox Hard Drive. Turn on your console, and test for the error. If the error does not reoccur, turn off your console and reattach the Xbox Hard Drive. Run alternate additional tests by having the Xbox Hard Drive connected and disconnected to see whether the error occurs only when the Xbox Hard Drive is connected. For more information if the on-screen alphanumeric error is E67, click the following article number to view the article in the Microsoft Knowledge Base: 917874 (http://support.microsoft.com/kb/917874/ ) One of the lights on the Ring of Light on the front of your Xbox 360 console flashes red and you receive one of the following error codes and message: "E67, or E68, or E69. System Error. Contact Xbox Customer Support"
  3. If an Xbox Memory Unit (MU) is plugged in to your console, turn off your console, and then remove the Memory Unit. Turn on your console again, and test for the error. If the error does not reoccur, turn off your console and reinsert the MU. Run alternate tests by having the MU connected and disconnected to see whether the error occurs only when the MU is connected.
  4. If this problem continues to occur, contact Xbox Customer Service. Note If the agent cannot help you resolve this problem, you must return your console to Microsoft for repair.
Additional support loadTOCNode(2, 'moreinformation'); If the steps in the previous section did not resolve your issue, your console may have to be repaired. For more information about how to start the online repair process, please visit one of the following Web sites:
U.S. customers - Online console repair
http://support.xbox.com/support/en/us/nxe/LiveIDSignIn.aspx?redirectUrl=http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?step=repair

Nov 11, 2009 | Microsoft Xbox 360 Console

1 Answer

1 RING


The lower-right quadrant of the Ring of Light flashes red on the front of your Xbox 3602.gif console. You also receive the following error message in multiple languages on your television screen or monitor:
System Error2.gif. Contact Xbox Customer Support. This message begins with an error code in the format "Exx," where xx is a two-digit number.

The following indicator will flash on and off repeated on the front panel of your Xbox 360 console:
Collapse this imageExpand this image 1rol.gif
If one red light is flashing and you receive a different error message2.gif or error code than those that were described previously or you don’t receive an error message or code, your console may be experiencing a different issue. In this case, see "References/links."

This problem occurs when your Xbox 360 console experiences a hardware failure.

  1. Turn off your console, disconnect and reconnect all cables, and then turn on your console.
  2. If an Xbox Hard Drive2.gif is attached to your console, turn off your console, and then remove the Xbox Hard Drive. Turn on your console, and test for the error. If the error does not reoccur, turn off your console and reattach the Xbox Hard Drive. Run alternate additional tests by having the Xbox Hard Drive connected and disconnected to see whether the error occurs only when the Xbox Hard Drive is connected. For more information if the on-screen alphanumeric error is E67, click the following article number to view the article in the Microsoft Knowledge Base: 917874 (http://support.microsoft.com/kb/917874/ ) One of the lights on the Ring of Light on the front of your Xbox 360 console flashes red and you receive one of the following error codes and message: "E67, or E68, or E69. System Error. Contact Xbox Customer Support"
  3. If an Xbox Memory Unit (MU) is plugged in to your console, turn off your console, and then remove the Memory Unit. Turn on your console again, and test for the error. If the error does not reoccur, turn off your console and reinsert the MU. Run alternate tests by having the MU connected and disconnected to see whether the error occurs only when the MU is connected.
  4. If this problem continues to occur, contact Xbox Customer Service. Note If the agent cannot help you resolve this problem, you must return your console to Microsoft for repair.
Additional support loadTOCNode(2, 'moreinformation'); If the steps in the previous section did not resolve your issue, your console may have to be repaired. For more information about how to start the online repair process, please visit one of the following Web sites:
U.S. customers - Online console repair
http://support.xbox.com/support/en/us/nxe/LiveIDSignIn.aspx?redirectUrl=http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?step=repair

Outside the United States - Online console repair
http://www.xbox.com/support/

Oct 09, 2009 | Microsoft Xbox 360 Console

2 Answers

Bottom right corner red flashing light error e 74


From the Xbox website sounds like you have a HDD failure / issue.

Try the following steps to resolve the problem: 1. Turn off your Xbox 360 console. 2. Removethe Hard Drive. For more information about how to attach or remove theXbox 360 Hard Drive, click the following article number to view thearticle in the Microsoft Knowledge Base: 906204 (http://support.microsoft.com/kb/906204/ ) How to attach or remove your Xbox 360 Hard Drive 3. Reattach the Hard Drive. 4. Turn on your Xbox 360 console.Ifyou continue to experience this problem, obtain the latest automaticupdate for your Xbox 360 console. To do this, follow these steps: 1. Turn off your Xbox 360 console. 2. Detach the Hard Drive. 3. Connect the console to the Internet through an Ethernet cable.Notes • Toobtain an automatic update without your Xbox 360 Hard Drive attached,you must have an Xbox 360 Memory Unit or an Xbox 360 that has built-inmemory. • If you cannot connect to Xbox LIVE, running a recent game (2007 or newer) causes an automatic update to be installed. • You can also obtain the latest Xbox 360 system software from the following Xbox Support Web site: http://www.xbox.com/support/ (http://www.xbox.com/support/) If applying the latest automatic update does not resolve the problem,please contact Xbox Customer Service. If the Customer Service agentcannot help you resolve the issue, you may have to replace the HardDrive. Discuss your replacement options with the agent.

For moreinformation about how to contact Xbox Customer Support, or to submit arepair request, please visit the following Xbox Support Web site: http://www.xbox.com/support/

Jul 25, 2009 | Microsoft Xbox 360 Console

1 Answer

Switch computer on and the light is red but on the screen it says system error contact xbox customer support


SYMPTOMS loadTOCNode(1, 'symptoms'); You receive the following error message in multiple languages: System Error. Contact Xbox Customer Support. CAUSE loadTOCNode(1, 'cause'); Typically, this error message is caused by a hardware failure. THINGS TO TRY loadTOCNode(1, 'whattotry'); Note If you receive an error message and see one flashing red light on the front of the console, see the following article in the Microsoft Knowledge Base: 907536 (http://support.microsoft.com/kb/907536/) Xbox 360: One red light flashes on the Ring of Light and you receive an error message 1. Turn off the console, disconnect and then reconnect all cables. Turn the console on again. 2. If an Xbox Hard Disk Drive is attached to the console, turn off the console, and then remove the Hard Disk.

For more information about how to remove the Hard Drive, click the following article number to view the article in the Microsoft Knowledge Base: 906204 (http://support.microsoft.com/kb/906204/) Xbox 360: How to attach or remove the Xbox 360 Hard Drive Turn on the console, and then test for the error message. If you do not receive the error message, turn off the console, and then reattach the Hard Disk. Alternate testing with the hard drive connected and removed to see whether the error message occurs only when the hard drive is attached. If the on-screen alpha-numeric error is E67 in the error message, see the following article in the Microsoft Knowledge Base: 917874 (http://support.microsoft.com/kb/917874/) Xbox 360: One red light flashes on the Ring of Light, and you receive error E67, E68, or E69 3. If an Xbox Memory Unit (MU) is plugged in to the console, turn off the console, and then remove the Memory Unit. Turn on the console again and test for the error message. If the error message does not reoccur, turn off the console, and then reinsert the MU. Alternate testing with the MU inserted and removed to see if the error message occurs only when the MU is inserted. 4. If you continue to experience this behavior, contact Xbox Customer Service.

Jul 17, 2008 | Video Game Consoles & Games

1 Answer

Red light flashing on the bottom right of power button. error is E68


Hi burnzcity,

It seems you have an issue with a Xbox 360. So, according to Microsoft, one red light flashing means you have a system error and suggest you contact Xbox Customer Support. Here is a link that should provide you some assistance.

Sincerely,

Agent Xiong

May 09, 2008 | Video Game Consoles & Games

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