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GE Freezer Side Ice Dispenser

I have a Model TFX20JRBK WW GE side-by-side refrig/freezer. The thru-the-door ice dispenser often fails to allow ice cubes to go through. I can usually correct this by sticking my hand into the ice bin and moving the ice cubes around. All solenoids appear to be operating properly and outlet doors are opening. Water dispenses well and ice is crushed well (WHEN cubes drop into the blades) The cubes were initially smaller than when I bought it, 8 yrs ago, but I adjusted the water volume time to about 7 seconds and the cubes are now normal looking size. The auger turns, the dispensing door opens, but often no cubes come out till I correct it. Could the plastic wheel which dispenses the cubes be the problem? If so, what would the remedy be? Any other suggestions would be greatly appreciated - THANK YOU!

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  • scott234 Jul 21, 2008

    I'm having the same issue.  I noticed that the plastic wheel you mentioned just "freewheels" and doesn't turn when I turn the auger by hand.  Is that normal?

  • 10S Jay Sep 18, 2008

    I solved the problem by replacing the auger assembly - approx. $100 with plastic case. It appears that the shaft of the auger that goes through the dispensing tumbler was no longer "fixed" in the tumbler. Sometimes it would turns the tumbler, sometimes it wouldn't. NOW, when the auger turns, the tumbler always turns with it. The problem was completely solved. There may have been another solution, but this one worked great.

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1 Answer

It isn't supposed to free wheel and the only solution that I know of is tumbler replacement. I have the same issue and am currently hunting replacement parts.

Posted on Sep 18, 2008

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MNTECH
  • 1543 Answers

SOURCE: ice maker only crushes/does not cube

Remove the ice bin. Look at the back wall, behind where the bin was. You should see a rectangular hole, about 1.5 x 1 inches near the bottom of where the ice bin was. There should be a white plastic part inside the hole. This plastic part should be able to be lifted up with your finger, and drop down again when you release it. If is does not move, it may be frozen, or the electrical solenoid connected to it may have melted. If the part moves freely, just replace the ice bucket and try to dispense cubes again. (the metal arm sticking out the back of the ice bucket might have gotten on the wrong side of the white plastic part in back)

Posted on May 23, 2009

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