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Scan Problem "try starting scan

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  • craigcamp746 Nov 09, 2010

    Thanks for that ... installation was no problem and works printer fine for sending items to print from the laptop.
    The model is : HP C310 Series (printer/scanner/copier)

    They say "refer to documentation" but there is no helpful info in the very little info that comes with the manual.
    I'm tempted to take the whole thing back and forget about it !

    Do you suggest I uninstall & try a reinstall ?
    thanks

  • craigcamp746 Nov 10, 2010

    Thanks everyone. I eventually uninstalled and then reinstalled the whole process. It took some time to delete program/re boot computer etc. but got there in the end.

    Its probably naive to expect computer associated hardware/software to do what it says on the box and work first time !
    Thanks
    Again

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Ok, maybe to explain on the "try starting scan from computer.Refer to documentation for details".
You may go ahead to try initiating the scan process but from your computer. the easiest application you could use, is "Microsoft document imaging" tool that is if you are running windows operating system and have MS office tools installed (normally part of MS office). Go to start > all programs > microsoft office > microsoft office tools > document imaging. your printer / scanner will be detected and loaded automatically so long as its drivers had prior installed well. then follow the steps and scan.

regards

Posted on Nov 10, 2010

  • Muzahura Frank Nov 10, 2010

    here is some additional and more detailed option provided by Hp for scanning from windows. that is if my above solution did not help much.

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Not knowing the make and model, I can't give specific things to try, but I can say that the message is prompting you to initiate the scan from the installed software. Refer to your manual for the particulars, and hopefully that will explain what you need to know.
Sometimes when software for a device is installed, one has to wait until the CD installation is complete before hooking up the printer and turning it on. If this is your case, you'll have to uninstall the CD program, and reinstall it with the right sequence.
That's all I can think of- good luck, and hope this helps.

Posted on Nov 09, 2010

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I keep getting this message every time I want to scan something to my computer. "Scan Problem: Try Starting scan from computer. Refer to documentation for details."


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Also check the HP ImageZone software settings to make sure the computer knows what to do when you scan directly.
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Please click the below link for detailed step by step troubleshooting assistance.

Click here to get the solution


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Scan problem,try starting scan from the computer.refer to documentation for details. what can i do?


Hi, I'm not good with computers either. Well, if you have a Windows Vista, then I suggest you do these steps because that's how I scan my pictures and art into my computer.

1. Open Windows Photo Gallery.

2. Click File, and then click Import from Camera or Scanner.

3. In the Import Pictures and Videos window, click the scanner that you want to use, and then click Import.

If you still can't do it, I'm sorry.,Good luck though

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Hi there,

Scanning images,
About Scanning images
You can scan images from the machine to a computer without printing them and save them in popular formats. Scanned data saved on your computer can be processed using image processing software. Furthermore, you can use the OCR (Optical Character Recognition) software to convert scanned paper documents to text data.

* Before scanning
Before scanning images, confirm the following :
- Are the necessary software (MP Drivers and MP Navigator) installed ?
If the software is not installed, install it.
- Does the document to be scanned meet the requirements for an original to be set on the Platen Glass ?
- Is the machine connected to a computer correclty.
Confirm that the connection between the machine and the computer is physically secure.

Scanning Methods.

A) Scanning Using the MP Navigator
MP Navigator enables you to scan in documents loaded on the Platen Glass and view images saved on your computer or on a memory card. Scanned documents can be previewed and easily printed and edited according to your needs.
You can use the supplied application softwares to edit or print the document you have scanned.

Windows : Double-click the [MP Navigator 2.0] icon on your desktop to launch MP Navigator.
Mac : Select [Applications] from the [Go] menu, then double-click the [MP Navigator 2.0] icon to launch MP Navigator.

You can launch the following application software from the MP Navigator.
* Easy-PhotoPrint (Photo Printing)
* ArcSoft PhotoStudio (Photo image editing)
* ScanSoft OmniPage SE ( Converting scanned document to text)
- This application software may not be supplied with teis machine in some country.

Note : If you did a [Custom Install] and only installed the MP Driver and MP Navigator, these application software were not installed and thus cannot be launched. To launch any of the above application softwares from MP Navigator, do a [Custom Install] once again to install them.
For detailed operations of the MP Navigator, refer to the Scan Guide.


B) Scanning Using the Operation Panel of the Machine
You can scan documents to your computer by using the Operation Panel.
Important : Do not insert or remove USB cables when scanning images with the machine connected to a computer, or when the computer is at sleep or standby mode.
*If you are using Windows XP
The program selection screen is displyed the first time you press [Color] or [Black] on the machine.. Specify the [MP Navigator 2.0] as the application software to use, check [Always use this program for this action], then click [OK]. From the next time, MP Navigator is automatically started.

*When using Mac OS X
For the machine to start scanning when [Color] or [Black] is pressed, you need to set MP Navigator as the starting application software in Image Capture under [Applications] of Mac OS X.

1) Press [ON/OFF] to turn on the machine.
2) Load the documents on the Platen Glass.
3) Select the scan option.
a) Press [Scan].
The scan operation selection screen is displayed.
b) Use Up or Down arrows to select the scan operation, then press [OK].
Scan standby screen is displayed.
Save to PC : The document is scanned and saved.
Save as PDF file : The document is scanned and stored as a PDF file.
Attach to E-Mail : The document is scanned, and the image is attached to an e-mai using the e-mail application software.
OPen with application : The document is scanned and displayed on the registered application software.

4) Press [Color] or [Black].
The document is scanned. The settings configured from MP Navigator apply when scanning.
Important : If with some types of original the position and size of the image is not scanned in correctly, please refer to the "Selecting the Behaviour of the Operation Panel with Mp Navigator " in the Scan Guide (on-screen manual). and change the MP Navigator [Document Type] and [Document Size]] to match those of the original being scanned.
Note : The operation to be performed after scanning the document depends on the scan operation setting you have selected in step 3. For details on how to modify the operation settings, refer tp the Scan Guide on-screen menual.

C) Scanning from an Application Software
You can scan an image from TWAIN-or- WIA (Windows XP only) complaint application software and handle the scanned image in the application software. For detailed operations, refer to the Scan Guide (on-screen manual).

Hope this helps.
Please rate my response.
Thanks
Have a good day.

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Hi there,
Scanning images : You can scan images from the machine to a computer without printing them and save them in popular image types such as JPEG, TIFF, bitmaps or PDF. If you are scanning printed text, you can use the OCR (Optical Character Recognition) software to convert it to text data.

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2) Turn on the machine.
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Besides the above mentioned methods, you can use a TWAIN or WIA-( Windows Vista and Windows XP only) complaint application software and the Control Panel (Windows Vista and Windows XP only) to scan originals with this machine. For detailed operations, refer to the Scanning Guide on-screen manual.

Hope this helps.
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