Question about RIM BlackBerry Bold 9700 Smartphone

1 Answer

White screen displaying app error 523 and when connected to the device software, it does not respond.

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following lineexactly (meaning with the quotation marks):

"c:\program files\common files\research inmotion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN:UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for yourBlackberry. Hit Next and Finish and you are well on your way to getting yourBlackberry back to life. Congrats! Just don't disconnect anything and let thelengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and insteadsee the message "The Blackberry Desktop Software does not have BlackberryDevice Software for the device that you have connected to the computer. Contactyour wireless service provider or system administrator," then you mustdownload Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberrymodel from the list and download the latest version. Install this download andfollow the above steps again and you should be on the right path. IF the above does not work or help, You will need to use JL_Cmder to wipethe device and subsequently load the OS to the device. Follow the instructionshere:

http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F

If JL_Cmder does not work, follow this instructional:
http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe

Posted on Nov 10, 2010

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My blackbery is showing app error 523 reset i keep pressing reset but it wont work. when i restart my phone it shows uncaught exception :index 12>=12 then again white screen and app error 523


Hi Akira,

This error can be caused by a few different things, including faulty third party software. Have you downloaded any apps lately?

Make sure you have BlackBerry Desktop Manager installed on your computer, then unplug the battery from your BB and make sure that it is not connected to the computer. Start App Loader, then plug the USB cable into your phone. Once the phone lights up, wait to see if it starts up and if the PIN appears on your computer (in App Loader). At that point, plug in your battery. The software should load, and you can remove the third party app. If you don't think it's an app causing the problem, you can try using the repair option in the Desktop Manager. Let me know how it goes.

Apr 12, 2011 | Blackberry Curve 8350i

1 Answer

My blackberry 8520 is telling me app error 523 reset> how do i go about resetting because i cannot go into the phone. everytime i remove the battery it comes on then the app error 523 reset comes...


Hi,

Welcome to Fixya. launch application loader (the device will be connected even though the DM indicates it is disconnected)and when prompted for your device password enter an incorrect value (4 character minimum) 10 times. This will trigger the automatic wiping and scubbing of device. Upon completion, you which will enable you to reinstall the device software through the DM (which will now correctly display status as connected). Be patient the total wiping and scrubhappy:bing process may take about 2hrs.
If you have questions please let me know. Thanks for using Fixya

Mar 12, 2011 | RIM BlackBerry Curve 8520 Smartphone

1 Answer

I can't get my device to boot into safe mode n stay there. i got app error 523 and have been trying everything i've found on the net to get to safe mode and connect to my DM. it boots to safe mode and...


yes white screen of death is correct,
happened to me 5 weeks ago,
huge software issue.
phone needs to be software updated. seek internet or phone shop.
problem you loose data currently on phone.

Jan 27, 2011 | RIM BlackBerry? Tour 9630 Smartphone

1 Answer

My blackberry curve 8520 diplays a white screen app error 523 problem:


Did you recently install a new app?
What os are you running ?

Usually app error 523 is an error caused by installed software that is in conflict with the blackberry.



What you can do is :
1. Take the battery out for about 1 min, then insert it back in


2. While the device is rebooting, plug it into the PC


3. Then open the application loader and remove the app that's causing the issue( usually a recently installed app)

4. If you did this and the problem persist os you need to wipe/clean the device

Sep 18, 2010 | Computers & Internet

1 Answer

My blackberry bold 9700 is showing a white blank screen saying app error 523 reset


Dear user,
The reason of the white screen of , you install third party software , that soft ware is not compatible with your Blackberry ,
First you have to remove that software , or if your device is not booting , then you have to format your device and upload new Blackberry OS with desktop manager .

I hope it will solve your problem

Aug 09, 2010 | RIM BlackBerry Bold 9700 Smartphone

1 Answer

I have a blackberry storm. When I woke up this morning, I found an App Error 523 Reset on a white screen. When I pushed the reset button, my phone loaded, but then it said Uncaught Exception 8>=8 and...


HI,

I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything. If you have never installed the Desktop Software to your PC, then skip steps 1 and 2.

1) Remove your device OS update package from your PC (add/remove programs)

2) Cleanly uninstall the RIM DTM software:
  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software

3) Get a fresh download of the RIM DTM software:

  • Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
  • KB12268 Applications supported by BlackBerry Desktop Manager for synchronization

4) Download (to your PC) a fresh copy of your device OS package from your carrier:

5) Install DTM to your PC

6) Install (also to your PC), the device OS package

OK...next, follow this KB (including the other links within the KB) for recovery from the 523 error:
  • KB11816 Error "523 app.error.Reset" appears on the BlackBerry smartphone

Good luck and let us know!


Jun 22, 2010 | RIM BlackBerry Storm 9530 Smartphone

3 Answers

How do i solve the APP Error 523 on blackberry tour. I have no password set, i have the OS version 4.7 on the blackberry device. The device loads and shows the error APP Error 523 and reset. Upon reset it...


I had this same problem it was from a third party application that I had downloaded. Go to blackberry.com, and select support and search your APP error it will walk you through a guide on getting it fixed--although your phone will reset back to default.

Sep 27, 2009 | RIM BlackBerry? Tour 9630 Smartphone

2 Answers

App error 523


On the BlackBerry smartphone, the following error message appears after pressing the mute button, accessing an application, or performing a hard reset:
523 app. error. Reset.

To resolve this issue, the BlackBerry Device software will have to be reloaded.

Note: The BlackBerry smartphone will not show a Connected state in the BlackBerry Desktop Manager. Please proceed to open and run the Application Loader.

Jun 29, 2009 | RIM Blackberry 8310 8320 8330 Curve 8100...

3 Answers

What does app error 523 mean and and how can i fix it?


Hi your problem is solved

Error definition:
JVM 523:System process died
A critical Java process has terminated, and the device cannot continue to operate in a normal manner

Here is the resolution for your problem
Reload the BlackBerry Device Software on the BlackBerry device

Procedure
To use BlackBerry Application Loader to load BlackBerry Device Software, complete the following steps:
1.Install the BlackBerry Device Software on your computer.
2.Open BlackBerry Desktop Manager.
3.Connect the BlackBerry device to the computer.
4.If prompted, type your BlackBerry device password and click OK.
5.Complete one of the following steps:
If the Application Updates Available window appears, click Update Now. The Application Loader Wizard appears.
If the Application Updates Available window does not appear, double-click the Application Loader icon. The Application Loader Wizard appears.
6.Click Next.
7.If prompted, type your BlackBerry device password and click Next. Note: When the Application Loader Wizard is finished examining the configuration on the BlackBerry device, the Device Application Selection screen appears listing the applications available for installation. The selected check boxes indicate applications that are already installed on the BlackBerry device.
8.Select the check box for the BlackBerry Device Software.
9.Click Next.
10.If the On the Device Backup screen appears, choose whether to automatically back up the BlackBerry device and click Next.
11.Click Finish to begin loading the BlackBerry Device Software.
12.Click Close when the software is finished loading.

Good Luck and do let me know

Feb 28, 2009 | RIM BlackBerry 7100G Smartphone

Not finding what you are looking for?
RIM BlackBerry Bold 9700 Smartphone Logo

311 people viewed this question

Ask a Question

Usually answered in minutes!

Top RIM Cell Phones Experts

Computer Repairing
Computer Repairing

Level 3 Expert

14641 Answers

Longtime User

Level 2 Expert

82 Answers

Jason

Level 2 Expert

211 Answers

Are you a RIM Cell Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...