I have an Acer 5100 laptop with the Turion processor and Window Vista. The entire keyboard and mouse have frozen. I have even tried external keyboards and mice to no avail. I also took the battery out and hard-booted the computer and it won't even allow me to select Safe mode. Please advise.
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Try restarting your computer by pushing the windows button on the bottom of the keyboard on the left side, generally next to the ALT button. use your arrow keys to move over to the shut down button, select restart and restart your computer. Or you can shut down and then push the power button to start up your computer. This should help reset your laptop and unfreeze your mouse.
If this does not work, go to the control panel, again using the windows button and the arrow keys. select mouse, then go thru the tabs on the window to make sure that your mouse pad is selected to control your mouse.
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was there any liquid damage? just to check the intregrity of the hardware i would maybe boot off of a linux distro just to check and see if it works that way. ubuntu is free and if you can choose to "try linux without installing" option just to verify. this will let you know if it is a hardware or software problem.
Hard power-off (hold the power button until the laptop turns off) Unplug the AC adaptor Remove the battery Plug in the AC adaptor Hold ctrl and turn the power on. You should arrive at a black screen. Hard power-off again, then turn the power on.