Question about Maytag MSD2651 HE Side by Side Refrigerator

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When you press the ice bouton it makes a loud sound and nothing happens. we than open the door, close it and press again and it works

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Is this a loud banging noise? sounds like the solenoid for the cubed ice, this is normal. If you put the selector on crushed, you should not hear that noise. If however the auger motor operates after the door is opened, it sounds to me like you may have a loose wire at the bottom of the door. I've seen this on kitchenaids and whirlpools, but since they now own maytag, i may start seeing it there too. If you remove the toe plate underneath the doors, you will see your plastic water line going through the hinge and into the freezer door. You should also see some wires, possibly encased in a black mesh sleeve. When Ive seen issues like yours, the wires are so securely fastened to the frame and the hinge, there is no slack for the wires, and they have a tendency to bend in one spot, causing the strands of wire to break. Its possible for the strands to be somewhat frayed, and the insulation to still be intact, so visual inspection may not be enough.But you will still have to cut away the black mesh sleeve to expose all the wires. You will have to test the wire(s) with a piercing type probe, which pierces the insulation with a small pinhole. When I've encountered this problem, ive noticed the fraying occurs about 2 inches from the bottom of the door, so put the probe as close to the door as possible, and the other probe near the plug, which you should have unplugged, and is located under the freezer, but can be easily pulled out. The proximity to the door makes it difficult to test, and to repair, but it is possible, if you take it slow. When repairing these wires, it will be necessary to use an inline crimp style connector, which looks like a small blue tube when you are looking for them at your local hardware store. When you are done, wrap the wires in electric tape, similar to the sleeve you had to cut away, but do not fasten them to the frame with the plastic screw on loops that you will have removed to cut away the sleeve to begin with. This will alllow the wires room to move with the opening and closing of the door.

If you do not have the above described situation...you mean i typed all this for nothing? :) ...then you have a loose wire or connection for the auger motor somewhere, the auger motor is what rotates the corkscrew inside the ice bucket. Or you have an intermittent issue with the dispenser control board.

At this point, I would recommend you to call a local refrigerator repair company and have them inspect your problem.

Posted on Nov 09, 2010

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