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We have a xerox phaser 8500 printer and a new apple computer. Whenever we try to print the printer starts printing jibberish and we have to cancel the job and then shut the printer off. This happens everytime we print. Any suggestions?

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Have you downloaded the drivers specifically for the mac os? Here is the link, unistall your software that you have on there for your printer now and download and resinstall using the following link.
http://driverscollection.com/?H=Phaser 8500&By=Xerox&SS=Mac OS X

Posted on Nov 09, 2010

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> Home > Support & Drivers > Knowledge Base

Solution --> ERROR 0082" name="Note" /> Phaser 790 / DocuColor 2006 Printer's: Cancel print job and cycle the printer's power

  • On the printer's Control Panel, press the Cancel Key (12 KB).
    Note: The READY message may only appear briefly. You may need to keep repeatedly pushing the CANCEL key.
  • If the error message persists, turn the printer off for at least 30 seconds and remove the computer interface to the printer (17 KB) before turning the printer back on.
  • Use the menu keys to perform a front panel reset (under RESETS menu).
  • If the printer redisplays the error message upon reboot, a file is likely STUCK at the front of the print queue. Use the front panel RESETS menu to CLEAR LOGS AND QUEUES, which will delete all print jobs in the printer's disk spool.
    Note: The READY message may only appear briefly. You may need to keep repeatedly pushing the MENU key to gain access to the front panel menu.
  • If the front panel menus can not be accessed turn the printer off for 30 seconds and then turn the printer back on.
  • If it is known which print job was last sent to the printer, try to reprint the last job spooled, which may be the cause of the error. Step 4 on clearing logs and queues may need to be repeated to eliminate the crashing job.
Note: Most XX82 or XX1E front panel error messages are NOT hardware related, but caused by a specific print job or application.

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