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Hi, my Laptop DELL STUDIO XPS 1640 4gb ram operating windows 7 home premium 64bit less then a year old recently become very slow and more importantly very program I try to click on it takes a long time to open and when it does open it says "non responsive program" or not responding! I've tried everything, virus scanned, ran ccleaner, windows update everything but no joy at all, then someone told me to back up and restore to factory settings by logging.off then when I see the DELL logo repeatedly press F8 then go into REPAIR, the bewildering thing is, the menu doesn't have a 'FACTORY RESTORE SETTINGS' this is bizarre...what can I do ? Pleeaazee kindly help, I have an exam coming up!

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It's because the Factory restore is for Vista, not for Windows 7. Click below for support: http://support.dell.com/support/topics/global.aspx/support/win7_support/win7_portal?c=us&cs=19&l=en&s=dhs&~ck=anavml

Posted on Nov 09, 2010

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