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WorkCenter C2424 :error message Disk Failure 19.1 Xerox support solution turn off/on should clear code.. Didnt work any solution known?

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6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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  • 2072 Answers

SOURCE: xerox workcenter c2424 error code 39,014.40;33151

Could be a dirty scanner. Not much to check, it is a lamp issue.
You can try disconnecting the cables to the document feeder and scanner. The one on the right side of the machine, where the power cord, thats is odd to access and tighten often works loose.
Here is the entire documentation troubleshooting procedure, this is from the service manual.

Step Questions and Actions Yes No
1 1.
Cycle power to the system to clear.
2. Did the error recur?
Replace the Complete.
2 1.
2.
3.
3 1.
Are the lamps on?
2. Run the diagnostic test:
Go to Step 3. Replace the
lamp(s).
4 1. Is the scan head in the home position? Replace Replace

Posted on Mar 28, 2008

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SOURCE: Cant locate the printhead on xerox C2424

Remove the covers. But before you go to eh print head itself, there is a print head pivot block that often gets contaminated with ink. The code you are having, is related to the print head not being able to move freely side to side, or tilt properly.
To access that block. You have ot remove the document feeder and scanner. To do that you disconnect the cable, it runs from the back to the scanner to the opening where the power cord plugs in, remove the 2 thumb screws and unplug it. You slide the doc feeder and scanner back, then depress the two tabs and completely remove it.
There is one screw in the back that holds on both the left and right side covers. You have to lift and kind of twist the covers in about the middle of the machine, The front cover will also pop off, it has tabs that holds the front covers together. Then remove them.
Look on the left side of the machine, looking from the front. You will see a stainless steel block, about one inch square, located about 2/3rd of the way back on the lower 1/4th of the frame. It has a spring and a clip over it. Just pull out on the spring bracket and locate it up and to the left, It is meant to be put there for servicing.
Look at the block. it may be filled up with yellow ink. If so , remove it with channel locking pliers. It may be VERY tight, so work it out slowly. Then soak it in hot water, that softens the ink , and clean it and the shaft thouroghly and remove as much excess ink from teh surrounding area as possible. Also, IF that is the problem. Probably a 75 percent chance, then when you return the printer to service. Get a small level, and make sure the printer is level BOTH side to side and front to back. To do that , you place the lecel on the platen glass, sideways then front to back. Often times those printers are not level and that causes the problem. The other things that happens is simple spill over from the ink catch tray, It is imperative you have those printers sitting level.
If thats not the problem. let me know We will go from here.

Posted on May 18, 2009

  • 2072 Answers

SOURCE: I am getting error on xerox c2424 disk failur error what can I do

Most likely you wil have to replace the hard drive

Posted on Jul 10, 2009

Joed911
  • 4338 Answers

SOURCE: xerox workcenter c2424 displays RAM ERROR

Control Panel Help Button

Your system's control panel provides you with information and troubleshooting help. When an error or warning condition occurs, the control panel displays a message informing you of the

problem. In many cases, the control panel also displays an animated graphic showing the

location of the problem, such as the location of a paper jam.

To view information about how to fix the problem, press the control panel's Help button,

which is labeled with a "?" symbol. You can press the Help button at any time to get additional

information about the message or menu displayed on the control panel.

PhaserSMART Technical Support

PhaserSMART Technical Support is an automated, Internet-based support system. Use your default web browser to send diagnostic information from your printer to our web site for analysis. PhaserSMART Technical Support examines the information, diagnoses the problem,

and proposes a solution. If the problem is not resolved with the solution, PhaserSMART

Technical Support assists you in opening a Service Request with Xerox Customer Support.

To access PhaserSMART Technical Support:

1. Open your browser and go to www.phaserSMART.com.

2. Enter your system's IP address in the browser window.
3. Follow the instructions on the screen.

Posted on Jan 03, 2011

  • 1 Answer

SOURCE: Xerox PE220 workcenter shows LSU Error message.

XEROX WORKCENTER PE220 , ITS SHOWING LSU ERROR . ITS NOT PRINTING OR COPYING ANYTHING . PLEASE GIVE SOLUTION

Posted on Jan 24, 2011

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2 Answers

13387.48:16806 error code on Xerox Workcenter C2424


From the Xerox Solution center --

Solutions for : Fault Codes 13,XXX.4X: Thermal Error Related Fault Codes: 13,xxx.4x Solutions ranked by relevance:
  1. Make Sure the Room Temperature is Within Operating Temperature Specifications
  2. Make Sure the Power Source is Not Causing the Behavior
A previous firm I worked at had these units. Do not plug them into a surge protector of backup power supply system.

Mar 22, 2011 | Office Equipment & Supplies

1 Answer

Xerox C2424 printer lights (all) are flashing and the message is disk test and disk failure. What can I do?


most likely the hard drive - must replace, 20 % chance of it being the electronics module. there is no repaing

Nov 05, 2010 | Xerox C2424 Copier

1 Answer

Xerox c2424 has error message "Waste Tray Missing". Have emptied waste tray which was overflowing and placed it back in machine but above error message means it will not work.


The Waste Tray Optical Sensor 119-6487-80 is probably bad, which contributed to the overflowing ink. Look at the diagram #6

Whit
Item, Inc5b43784.jpg

Sep 10, 2010 | Xerox C2424 Copier

1 Answer

Xerox c2424 fault code 37,008.44:54093


There are two things. I most likely suspect that the print head wiper blade has stuck to the print head. Very common problem after a power failure.
Not sure how I didnt see your post before now. But if your still having that problem let me know, I can tell you how to fix it.

Mar 04, 2010 | Xerox WorkCentre C2424DN All-In-One Laser...

2 Answers

Xerox PE220 workcenter shows LSU Error message.


XEROX WORKCENTER PE220 , ITS SHOWING LSU ERROR . ITS NOT PRINTING OR COPYING ANYTHING . PLEASE GIVE SOLUTION

Dec 17, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

I am receiving error code 39,012.40:76243 on C2424


Replace document feeder. 004k07270 $390.00

Sep 04, 2009 | Xerox C2424 Copier

1 Answer

Xerox c2424 Printer won't work


34 codes are related to the print head. Print head NVM or the print head itself. Most likely, I would say 95 percent chance of a print head failure.

Mar 01, 2009 | Xerox WorkCentre C2424DN All-In-One Laser...

1 Answer

On start up message 'disc failure 19.1' comes on.


POST Error Code of: 19.01 Flutter and then 19 blinks

Check and reseat hard drive cables. Replace hard drive, if necessary.

Hard Drive Part Number is: 121K39240

http://www.sparepartswarehouse.com/Xerox,Printer,Part,121K39241.aspx

You can also contact a local Xerox Authorized Service Partner to see if they will sell you the part.

Nov 27, 2008 | Xerox WorkCentre C2424DN All-In-One Laser...

1 Answer

Xerox workcenter c2424 error code 39,014.40;33151


Could be a dirty scanner. Not much to check, it is a lamp issue.
You can try disconnecting the cables to the document feeder and scanner. The one on the right side of the machine, where the power cord, thats is odd to access and tighten often works loose.
Here is the entire documentation troubleshooting procedure, this is from the service manual.

Step Questions and Actions Yes No
1 1.
Cycle power to the system to clear.
2. Did the error recur?
Replace the Complete.
2 1.
2.
3.
3 1.
Are the lamps on?
2. Run the diagnostic test:
Go to Step 3. Replace the
lamp(s).
4 1. Is the scan head in the home position? Replace Replace

Mar 28, 2008 | Xerox WorkCentre C2424DN All-In-One Laser...

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