Question about Western Digital 320GB MyBook External USB 2.0 Hard Drive

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When I connect it to my laptop, only 1 light it it lights and the WD icon takes a long time to appear on the tool bar. When it does appear it is blinking. When I click on it I have two choices: 1) remove it safely or 2) to get properties or information on the device. It does not appear in the list of drives in "My Computer." If I disconnect it from the USB port the computer makes a sound indicating it has been disconnected.

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An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

Posted on Nov 10, 2010

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