Unable to scan, Unable to get the scanner to even be found (but twice)
My microtek scanner will not be recognized, unable to scan, says it is not scanned correctly, i have gone through and uninstall and reinstall the software several times. It has worked twice for me, and I've had it for a long time. I am on a windows xp sp2. I go to find a scanner, an choose that one, and it doesnt even find it. What do I need to do, or what am I doing wrong. I just want to beable to scan picture into my computer, my little ones graduation is coming up, PLEASE HELP. email@example.com :)
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Try doing a fresh reinstall of the software for the scanner and then adjust the color ratios durring the install. I have found that every one to two years it is good to go through and refresh all my drivers for scanners printers ect.
If running XP SP2, then try clicking Start > right click My Computer > properties > Hardware tab > Device Manager button > expand Imaging devices > right click on your Microtek ScanMaker > uninstall > Re boot > and let XP pick up the device and let the found hardware wizard configure it.
I have seen plenty of hardware that when following the devices manufacturer's instructions for install, such problems as you're having occur and XP SP2 usually will cure it, though you may still need the device manufacturer's CD (for the driver) in your optical drive.
This link: http://support.microtek.com/downloads/bymodelname.phtml?viewtype=2&srch_in=ScanMaker+5950&frmsearch.x=10&frmsearch.y=11&frmsearch=Search&frm_rqst=2&axn=1 will allow you to select between the 5950 and 5950 Pro then on the next page you will be able to download the latest XP driver for your Scanmaker among drivers for other Operating Systems also.
First, make sure your computer has been updated to at least Windows XP Service Pack 1....Service Pack 2 is even better. You can check this by right-clicking on my computer and selecting Properties from the menu. If you're using Service Pack 1 or earlier...it would be a good idea to run through the Windows Update process a few times.
Try downloading a new Scan Wizard file from this page on the MicroTek web site. When you do the install, it should remove any previous drivers and clean things up.
If this doesn't help, try to find the Windows Scanner and Camera Wizard...usually located under Start>All Programs>Accessories. It may work even if the MicroTek software doesn't.
I bought the pro version of the 8700, used it about once a month--very light use. When it died, I found that Microtek won't even sell parts! I agree, NEVER buy another Microtek product! This thing cost me over a $1000 and after one year, NO support! Any company but Microtek.
I have found a support site for your scanner that may be of some help... Please check your ports are compatible.. as far as speed and type. Have you installed the MOST up to date drivers etc? Check all cables etc.
First thing to do is un install and reinstall the software.
Then consider - what other software could be running the could conflict[A graphics program for example]is to try another software for scanning if available.
The other thing to consider is the age of the scanner- if it is from the DOS era-95/8/ME- then it will like as not not run- there is a firmware problem.
Scanners have a controller chip - DOS era devices are looking for DOS commands - and they are getting NTFS commands- various makers like Microtek tried driver fudges- but they did not work.
It has to be a NTFS scanner for NTFS commands.
I?m afraid helping you would be impossible unless you give us all the relevant details:
- What is the exact model number of the scanner?
- What computer are you using?
- Does the computer recognize the scanner?
- If yes, what error message are you getting?